Engineer Maintenance Audit

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

System administration

• Was the maintenance visit carried out on time i.e within contractual/ regulatory requirements?

  Yes

  No

  N/A

• Was a corrective/preventative maintenance report completed and signed by the customer?

  Yes

  No

  N/A

• Has any follow up action been clearly identified?

  Yes

  No

  N/A

• Is a follow up still outstanding?

  Yes

  No

  N/A

On site Audit - Witnessed maintenance visit

• Did the engineer show their ID card?

  Yes

  No

  N/A

• Was the system placed on test?

  Yes

  No

  N/A

• Did the engineer advise the customer that the system would be offline during the maintenance visit?

  Yes

  No

  N/A

• Was it made clear that PA signalling would be disabled during the visit

  Yes

  No

  N/A

• Did the engineer establish from the customer if there had been any problems?

  Yes

  No

  N/A

• If problems were advised or found, were they investigated and corrected competently?

  Yes

  No

  N/A

• Was the panel log examined for unusual occurrences?

  Yes

  No

  N/A

• Was there a comprehensive visual inspection including cleaning where necessary?

  Yes

  No

  N/A

• We're all detectors including contacts and vibration sensors dynamically tested back to the panel?

  Yes

  No

  N/A

• We're power supplies and batteries tested?

  Yes

  No

  N/A

• Was the SAB tested including holdoff self activating?

  Yes

  No

  N/A

• Was the specification checked against the installation as fitted?

  Yes

  No

  N/A

• Were any disconnections queried with the customer and restored if given authority?

  Yes

  No

  N/A

• Was the system fully tested to the ARC including confirmed alarm signals?

  Yes

  No

  N/A

• Were ARC signals confirmed and taken off test?

  Yes

  No

  N/A

• Did the engineer have the correct tools to carry out all tests and repairs?

  Yes

  No

  N/A

• Was the engineers Digital multi meter within calibration?

  Yes

  No

  N/A

• Was the site history card completed with the details of the visit?

  Yes

  No

  N/A

• Was the engineer familiar with the standards and codes of practice applicable to the installation?

  Yes

  No

  N/A

• Did the engineer enquirer about weather additional training in the use of the system was required by the customer?

  Yes

  No

  N/A

• Was the system left operational with the correct time and date showing on the keypad?

  Yes

  No

  N/A

• Did the engineer show courtesy and respect during the visit?

  Yes

  No

  N/A

Subsequent on site audit- Engineer not present

• Had the system been placed on test at the ARC?

  Yes

  No

  N/A

• Were signals sent to the ARC and were they recorded and the corrective/preventative maintenance report?

  Yes

  No

  N/A

• Does the specification reflect the system as fitted? Were variations identified so that the specification amendment can be made?

  Yes

  No

  N/A

• Were any disconnections identified and queried with the customer?

  Yes

  No

  N/A

• Were any disconnections made and recorded? Were they agreed by the customer?

  Yes

  No

  N/A

• Have any changes to the premises layout or construction been noted? Did they affect the integrity of the system and were they noted on the corrective/preventative maintenance report?

  Yes

  No

  N/A

• Was the historical record completed with details of the visit?

  Yes

  No

  N/A

• If the customer was present during the engineers maintenance visit were appropriate enquiries made about the system and/or fault being investigated?

  Yes

  No

  N/A

• If the visit was required because of a fault was it corrected to the customers satisfaction?

  Yes

  No

  N/A

• If the fault was caused by customer error did the engineer give clear and adequate instruction on how to avoid the same mistake?

  Yes

  No

  N/A

• Did the engineer explain the police policy on repetitive false alarms and the possibility of response being downgraded?

  Yes

  No

  N/A

• Does the corrective/preventative maintenance report give an adequate description of faults found remedial action taken and any other information needed for future reference?

  Yes

  No

  N/A

• Was the system left fully operational including remote monitoring?

  Yes

  No

  N/A

• Was the customer satisfied with the way the maintenance visit or fault finding had been conducted?

  Yes

  No

  N/A

Name of Auditor

• Add signature

  Sign

• Add signature

  Sign

• Select date

  Date

• Follow up action required