Evaluating Selling Behaviors

• Document No.

• Evaluating sales behaviors

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Sales Coaching sheet

• Uses open-ended questions to understand customer needs<br>

  Yes

  No

  N/A

• Looks for key words or phrases as triggers to generate sales, for e.g Cutomer is looking for someplace close to the airport, tired and needs to rest, wants something cheaper

  Yes

  No

  N/A

• Clarifies using closed-ended questions and recaps the customers requirement<br>

  Yes

  No

  N/A

• Offers a unique benefit of the product to link it to the needs of the customer, for e,g customer needs to a quick tour to visit key landmarks, consultant recommends the private tour<br><br>

  Yes

  No

  N/A

• Upsells/Cross sells by offering an optional sight-seeing tour or any other products or services

  Yes

  No

  N/A

• Handles objections by understanding and clarifying the customers needs and offering alternatives or any other options available.

  Yes

  No

  N/A

• Proactively looks for opportunities to close a sale

  Yes

  No

  N/A

• Able to use all functionalities of the new system

  Yes

  No

  N/A