Title Page
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Document No.
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Audit Title
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Prepared by
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Conducted on
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Location
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Client / Site
Cleanliness and appearance
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Is the store merchandised easily for the customer to shop?<br><br>
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Did signage throughout the store appear to be damaged or missing?
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Rate the display case on cleanliness, organization, stocked, and faced product.
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- 5
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Are the invisibleshield product bags and folders in good condition without tears and labeled neatly and correctly?
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Was the store clean, neat and well maintained (no dirty floors, display cases, and counters)
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Was the walk through free of clutter and personal items.
Employee behaviors
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Was the employee following uniform policy?
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During your visit did the employee interact with any customers?
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If No, describe in note section why.
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If Yes, please answer the following questions<br>
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Was the customer greeted with a smile, and what was said?
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Did employee listen to needs and offer suggestions to those needs?
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Did the employee cross-sell into other categories?
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Was the employee professional and provide an above and beyond experience for the customer?
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What were the length of queues like at the checkouts? Does it appear someone was trying to reduce queue length?
Monday Rounds
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Are the warranties organized and verified? If No, please attach a photo and a note.
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Are the deposits organized (faced) and verified? If No, please attach a photo and a note.
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Are the administrative documents easily found and organized?<br><br>- Packing Slips for orders<br>- Defective merchandise including repair parts<br>- Returned Product
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Is the register stocked with enough of each dollar denomination and change to operate effectively throughout the week?<br>
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Rate inventory level management by evaluating fullness and of the display cases and shields.
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I, as the person being evaluated agree with the statements and the ratings given. I will look at my action items and improve on them.
