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Inbound SOP

  • All the items are being received as per Plan

  • Ding intimation is being generated for exceptional cases, which are approved by Head of FF/Manager

  • Consignment shall be received only if we have received sorted MB and Expiry, otherwise it should be rejected.

  • Consignment shall be received only if the vendor has the Purchase order

  • Receiver physically checks inbound order and reconcile with item/carton level receiving.

  • Purchase order needs to be stamped( Partial/complete) after stock receiving

  • Backlog Gsheet (Receiving/assigning Data Base )are being updated on daily basis (for received items)

  • Email Receiving is being escalated for FD/RTW.

  • All the Failed Deliveries are being processed as per FIFO (Dates are mentioned)

  • "

  • If rejected items to be send back to vendor, rejection form is being filled and items are kept at rejection zone"

  • If mistakenly lost FD pacakages are received, they are sorted at Red Zone and labelled as Lost Packages.

  • POD Sheets are regularly maintained and damaged parcel is marked on that sheet for proof.

  • FD received from 3PL is being marked delivered in LNP on daily basis

  • Seller inbounding process is being executed on FIFO bases.

  • All the department staff are using their own WMS ID for processing

  • All the consignment appearing in backlog must have PO/IO placed on it.

  • Purchase Order assigning process is being followed by receiver

  • All the item shall be inbounded as per PO (Correct SKU/ Quantity)

  • All defective items are being moved to defective area, if not replaced by vendor within 24 hours.

  • Are we placing items in actual containers as mentioned on WMS During Inbounding (Consignment and FD’s). Virtual Locations should be same as systematic ones in All Departments in fulfilment.

  • Correct Dimensions and Weight are being entered into the New Product Maintenance Tab if needed

  • Inbounded items are being checked on the basis of expiry date and their dimensions recorded.

  • Defected or Unidentified Items of IO are being placed at Red Zone area

  • Xspace ticket has been timely raised as per SLA defined for defective item, content issue and resolved in 48 hours

Inventory Management

  • Are all the pallets standardized as per the protocols defined in the policy?

Package Handling

  • Boxes/carton/package/Item is not kept on floor

  • Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution

  • Fragile packages must be kept according to the correct orientation.

  • No throwing of any sort of package into trolley/carton from distance

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