Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
QCC SOP
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Acknowledging email is given on Customer returns after receiving from 3PL and DEX.
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All the packages, that cannot be inbounded are being kept separate bin.
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POD is being stamped after receiving the packages
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Receiving trollies are marked with dates, to comply with FIFO.
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Email is being escalated to CS team regarrding offline (Tracking not in system) packages
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"Correct initial QC is performed and right retagged reason is selected
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Item are being distributed by the authorized person (Runner)?
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Items are being distributed on FIFO basis?
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Items are being moved from RC to QC location before processing.
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"QC agent are putting the RTC/ RTM/ RTW Scrap in their respective bin after making logistics closure.
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"
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Runner is picking the processed item in presence of QC agent
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Runner is reconsiling the LC location against the picked item
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All the extra items are handed over to CS on daily basis with 24 hours
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Decision making tool is being used to mark logistics closure
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Seller/Customer Support is intimidated for RTM/RTC
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All the pending cases have been escalated on Xspace wrt RTC/Scrap, RTM/Scrap, RTM > 4,000
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During Xspace ticket, clear image of package and DM screenshot is being added.
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Processor is using his own ID.
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All the handover activity is being performed when 3PL is in QCC for pickup
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Email is sent on handover to DEX and 3PL
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We have offline sold form for charity items.
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Charity receving party signs the physical transaction
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Only those tracking are handed over to 3PL, which has been maked as 'Hand-over' in RMS
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All the location that exist in RMS are physically available on floor
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All the location that are physically availible on floor are tagged and have the correct items on them
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All the trolley are properly tagged with permanent sheets
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Weekly emails are required to be sent to management for visibility on scrap handovers.
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"New RN is being generated by CS for retail item, in case of 'invalid' reason selected by customer which needs to be marked as RTC.
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"
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"For Electronics, if complaints are regarding quality issue, QC Agent will perform QC for greater than Rs.1000, else RTC for less than Rs.1000.
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QCC will be escalating an email/ Xspace ticket for further investigation of damaged/missing/wrong item, marked as scrap.
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"No item is kept in the red zone/ scrap area with more than
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one month ageing. (check on a sample basis)"
Inventory Management
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Are all protocols for using the bin being followed as defined in the policy?
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Are all the pallets standardized as per the protocols defined in the policy?
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Are all the pallets standardized as per the protocols defined in the policy?
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Are the invetory capacity levels maintained? (as defined in the policy)
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Are the handling protocols being followed as per the policy?
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Are the handling protocols being followed as per the policy?
Package Handling
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Boxes/carton/package/Item is not kept on floor
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Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution
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Fragile packages must be kept according to the correct orientation.
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No throwing of any sort of package into trolley/carton from distance
