Information
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Document No.
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Audit Title
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Conducted on
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Report Prepared by:
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W/O Number:
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Technicians Name:
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Professional Appearance & Conduct
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Respected Customer's Home
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Meet & Greet with Customer
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Work Order Verification - Understands Work Orders
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Successfully completed Site Survey - Inside & Outside
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Did the Technician offer SHS Solutions to the customer
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Achieved Proper LOS - Understands Site Tool Usage
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Achieved IP Connectivity and Sent Status Successfully
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Followed Proper Mounting Procedures - Mount Chosen based on Priority Chart
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Mount Installed correctly to standards
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Attach Photos of Dish Mount
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Attach additional Job Photos - If Needed
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Achieved Proper Setup & Alignment of Dish
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Effectively use Signal Meter
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Ability to run cable neatly & correctly
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Achieve Proper Grounding
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All outdoor connection installed and torqued properly
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Perform Limit Scan Outside and Inside
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Proper Activation of Equipment
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Ability to correctly setup each receiver and TV
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Verified that NO Unapproved Parts were in the system
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Successfully Set up Remotes - TV1/TV2 - Limited Mode - Auto Tune - Readdress Remotes
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Verify all new & existing customer equipment is working properly
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Customer Ed. - Was the Getting started guide used?
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Customer Ed. - Was the remote in the customers hands?
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Customer Ed. - DVR functions Explained
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Customer Ed. - Review Input/Channel correction procedure
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Removal of Trash from jobsite
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Account for all Company/Personal Equipment
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Review of CSAT
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Correct Job Closeout Procedure - Comet, OFSC
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Please explain in more detail for items missed:
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General Evaluation - List Areas that need Further Development:
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What did you offer to this Technician to Aid with Improvement on goals and objectives?
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Success and Strengths Noticed:
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Does this Technician need additional Training? What do you Recommend?
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Evaluator's Name and Signature:
