Full Audit

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

Approach to Store

• Store façade is clean with no visible defects

  Yes

  No

  N/A

• Store signage lighting is on

  Yes

  No

  N/A

• Fixtures and equipment are in good condition with no visible signs of wear

  Yes

  No

  N/A

• All lighting is in working order

  Yes

  No

  N/A

• There is a team member at FOH looking engaged and attentive

  Yes

  No

  N/A

Drinks fridge

• Drinks fridge is fully stocked

  Yes

  No

  N/A

• Product is ranged in accordance with planogram?

  Yes

  No

  N/A

• Product is faced out to the customer with all logos facing customers

  Yes

  No

  N/A

Front of House Cleaning

• Store front is clean and there is no visible waste

  Yes

  No

  N/A

• There is no dust or other signs of particulate waste on any FOH surfaces and vents

  Yes

  No

  N/A

• Bread and other merchandise is properly stored and sealed against environmental conditions

  Yes

  No

  N/A

• Windows are clean and streak free

  Yes

  No

  N/A

• Splashbacks or tiled surfaces are clean

  Yes

  No

  N/A

• Counter fronts are clean

  Yes

  No

  N/A

• FOH fridges are clean

  Yes

  No

  N/A

• Waste bin is clean and out of customer direct sight

  Yes

  No

  N/A

• Sandwich press is clean

  Yes

  No

  N/A

• Juice bar equipment is washed and clean

  Yes

  No

  N/A

• Knives and other utensils are clean and sterilised

  Yes

  No

  N/A

Comments

Salad Bar

• Salad bar display set up correctly with no gaps in the display

  Yes

  No

  N/A

• Salad bar display is full and abundant

  Yes

  No

  N/A

• Like products are grouped together

  Yes

  No

  N/A

• Approved containers are used for salad bar items

  Yes

  No

  N/A

• Lifters are used to minimize contents of containers whilst giving appearance of abundance

  Yes

  No

  N/A

• All products are labeled with approved Healthy Habits tags

  Yes

  No

  N/A

• Condiments bottles are clean and do not have stickers or other markings that detract from aesthetics

  Yes

  No

  N/A

• Salt and pepper shakers are at front counter and are clean and presentable

  Yes

  No

  N/A

• Margarine tub is at the front counter and is clean and presentable

  Yes

  No

  N/A

• Salad bar is topped up during peak periods with old stock being removed completely and new stock replacing

  Yes

  No

  NA

  Critical Fail

• Bags, napkins and straws are out of direct food preparation, close to hand and are clean and presentable

  Yes

  No

  N/A

Bain Marie

• Hot box light is on

  Yes

  No

  N/A

• Hot box display is full and abundant

  Yes

  No

  N/A

• Hot box display is set up correctly with correct trays for schnitzel and roast meats

  Yes

  No

  N/A

• Under trays are clean and undamaged

  Yes

  No

  N/A

• All products are labeled correctly

  Yes

  No

  N/A

• Food is at the correct temperature in the hot box

  Yes

  No

  NA

  Critical Fail

Ready to Go

• At least 2 bulk salads are on display

  Yes

  No

  N/A

• Yoghurt: is ranged in containers and attractively displayed

  Yes

  No

  N/A

• Fruit salad: is ranged in containers and attractively displayed

  Yes

  No

  N/A

• Wraps: pre-mades are ranged and attractively displayed with product faced out to customers

  Yes

  No

  N/A

• Rolls: pre-made rolls or rotis are ranged and attractively displayed with product faced out to customer

  Yes

  No

  N/A

• Pre-made product on display is prepared in accordance with Healthy Habits specifications including portioning

  Yes

  No

  N/A

• Pre-made product is packaged to Healthy Habits standard

  Yes

  No

  N/A

• Roasted vegetables are ranged in the bain marie and attractively displayed

  Yes

  No

  N/A

• Roast meats are ranged in the bain marie and attractively displayed

  Yes

  No

  N/A

Comments

Coffee Bar setup & cleanliness

• Espresso machine clean and in good repair

  Yes

  No

  N/A

• Group handles are clean and in good repair

  Yes

  No

  N/A

• Steam wand is clean and in good repair

  Yes

  No

  N/A

• Coffee grinder is clean and in good repair

  Yes

  No

  N/A

• Milk jugs are clean

  Yes

  No

  N/A

• Thermometers are clean and accurate

  Yes

  No

  N/A

• Utensils are clean

  Yes

  No

  N/A

• Knock box is clean

  Yes

  No

  N/A

• Cloth system for cleaning is in place

  Yes

  No

  N/A

Operational Standards

• Dosing of product is correct

  Yes

  No

  N/A

• Coffee shot volume is approximately 30ml

  Yes

  No

  N/A

• Extraction rate is approximately 25-28 seconds

  Yes

  No

  N/A

• Milk temperature is approximately 60 - 65 degrees

  Yes

  No

  N/A

• Milk texturing is displayed

  Yes

  No

  N/A

Product

• Approved Coffee Product is stocked

  Yes

  No

  N/A

• Approved Tea Product is stocked

  Yes

  No

  N/A

• Approved hot chocolate product is stocked

  Yes

  No

  N/A

Comments

Presentation

• Juice bar display is full and abundant

  Yes

  No

  N/A

• Customer facing product is unblemished and appears fresh

  Yes

  No

  N/A

Juice Bar setup & Cleanliness

• Juice maker is clean and in good repair

  Yes

  No

  N/A

• Juice dispenser is clean and in good repair

  Yes

  No

  N/A

• Juice bar freezer is clean

  Yes

  No

  N/A

• Juice bar freezer is keeping product at correct temperature

  Yes

  No

  NA

  Critical Fail

• Blender and jugs clean and in good repair

  Yes

  No

  N/A

• Juice bar toolkit is accessible to staff

  Yes

  No

  N/A

Comments

Food

• Bread product is from approved supplier

  Yes

  No

  N/A

• Chicken product is from approved supplier

  Yes

  No

  N/A

• General merchandise is from Bidvest

  Yes

  No

  N/A

• Paper and smallwares are from approved supplier

  Yes

  No

  N/A

Beverages

• All beverages are from approved beverage suppliers

  Yes

  No

  N/A

• Milk and juice box product is from Lion

  Yes

  No

  N/A

Packaging

• Branded coffee cups are in stock

  Yes

  No

  N/A

• Branded sandwich bags are in stock

  Yes

  No

  N/A

• Branded deli wrap is in stock

  Yes

  No

  N/A

• Branded juice bar cups are in stock

  Yes

  No

  N/A

• Approved fruit salad cups are in stock and used

  Yes

  No

  N/A

• Approved yoghurt cups are in stock and used

  Yes

  No

  N/A

• Approved napkin products are in stock and used

  Yes

  No

  N/A

General

• Recipe manual is on site and up to date

  Yes

  No

  N/A

Comments

Cool room

• Floor is clean and free of obstruction

  Yes

  No

  N/A

• Walls are clean and free from defect or hole

  Yes

  No

  N/A

• Lighting is adequate

  Yes

  No

  N/A

• Product stored in accordance with guidelines in Operations Manual

  Yes

  No

  N/A

• Condenser fan appears to be working

  Yes

  No

  N/A

• Temperature is between 1C to 3C degrees

  Yes

  No

  NA

  Critical Fail

Cleanliness

• Daily, weekly and monthly cleaning lists are displayed and are being followed

  Yes

  No

  N/A

• Floors are in good condition with no trip hazards, cracked tiles etc

  Yes

  No

  N/A

• Floors are clean and dry - no debris or clutter on floor

  Yes

  No

  N/A

• Wet floor signs placed in recently mopped areas

  Yes

  No

  N/A

General

• Products are stored neatly on shelving

  Yes

  No

  N/A

• Lighting is adequate

  Yes

  No

  N/A

Comments

Signage

• A3 Posters displayed are current mandated signs?

  Yes

  No

  N/A

• No more than three A3 posters are displayed

  Yes

  No

  N/A

• The A3 posters do not contain conflicting offers e.g. two lunch specials of the same type of product

  Yes

  No

  N/A

• The A3 posters are for the correct day part

  Yes

  No

  N/A

• All other ancillary signage is correct brand and message

  Yes

  No

  N/A

Brand compliance

• All material displayed has been approved by Healthy Habits

  Yes

  No

  N/A

• There are no hand written or franchise owner made signs or displays

  Yes

  No

  N/A

• Loyalty cards are in stock and on display

  Yes

  No

  N/A

Promotion

• Promotional signage is displayed

  Yes

  No

  N/A

• All staff are aware of the promotion and have reviewed the marketing brief

  Yes

  No

  N/A

• All customer handouts are in stock and provided to customers

  Yes

  No

  N/A

Comments

Staff appearance

• Staff members are in full Healthy Habits uniform as described in Operations Manual

  Yes

  No

  N/A

• Uniforms are clean and presentable (i.e. not dirty, stained, torn or faded)

  Yes

  No

  N/A

• Staff members are reasonably groomed (including compliance food safety) and present professionally

  Yes

  No

  N/A

Ordering

• All passing trade that approaches the store is acknowledged with a smile and a verbal greeting

  Yes

  No

  N/A

• Customer is greeted with a smile and eye contact by staff

  Yes

  No

  N/A

• Team member requests order from customer whilst keeping eye contact

  Yes

  No

  N/A

• Team member makes product in accordance with Healthy Habits standards and JACs

  Yes

  No

  N/A

• Team member serves the customer within 3 minutes

  Yes

  No

  N/A

• Team member confirms order and suggests a drink/combo or upsell the drink

  Yes

  No

  N/A

• Team member offers loyalty card to customer or asks for loyalty card

  Yes

  No

  N/A

• Customer is thanked with a smile, eye contact and a sincere message inviting a return visit

  Yes

  No

  N/A

Comments

Manuals

• Pest control folder is on site and up to date

  Yes

  No

  NA

  Critical Fail

• Food safety book is on site

  Yes

  No

  NA

  Critical Fail

• Food safety book has been completed daily

  Yes

  No

  NA

  Critical Fail

Practices

• Temperature checks are being conducted twice daily

  Yes

  No

  NA

  Critical Fail

• Thermometer has been calibrated at least twice a year

  Yes

  No

  NA

  Critical Fail

• Day dot system is in place for stored product and is being used

  Yes

  No

  NA

  Critical Fail

• Gloves are being used and changed regularly

  Yes

  No

  NA

  Critical Fail

• Utensils are used to handle ingredients

  Yes

  No

  N/A

• Cloths are colour coded and sanitised regularly

  Yes

  No

  N/A

• Salad bar chopping board is cleaned and sanitised at least once a day (preferably at cessation of trade)

  Yes

  No

  N/A

• Back of House chopping boards are colour coded to prevent cross-contamination

  Yes

  No

  NA

  Critical Fail

Compliance

• A staff member (preferably Franchise Owner) has conducted a Food Safety Course

  Yes

  No

  N/A

• Food Safety Certificate is displayed in the BOH

  Yes

  No

  N/A

• Food licence is registered and displayed in the BOH

  Yes

  No

  NA

  Critical Fail

Comments

Lighting

• Lighting is adequate for the area and is in full working order

  Yes

  No

  N/A

• Lighting appears to be securely attached

  Yes

  No

  N/A

• Lighting is not cracked or damaged and is free of dust, cobwebs and pests

  Yes

  No

  N/A

Signage

• Signs appear to be securely attached

  Yes

  No

  N/A

• Signs are clean and free of dust

  Yes

  No

  N/A

Traffic areas

• Traffic areas are clear of obstruction

  Yes

  No

  N/A

• There are no obvious trip hazards

  Yes

  No

  N/A

Benches and counter tops

• Benches are at adequate work height

  Yes

  No

  N/A

• Benches are clean and tidy with no sharp edges

  Yes

  No

  N/A

• Equipment and appliances are stored properly

  Yes

  No

  N/A

• All cutting implements are correctly stored and secured

  Yes

  No

  N/A

• Hand washing facilities with approved hand soap are available

  Yes

  No

  NA

  Critical Fail

• Paper towel is available to dry hands

  Yes

  No

  N/A

Storage

• Shelving is stable and in good order

  Yes

  No

  N/A

• Display items are not placed near edges of storage

  Yes

  No

  N/A

• Storage shelves are not overloaded

  Yes

  No

  N/A

• Heavy items are stored between shoulder and knee heights

  Yes

  No

  N/A

• Items on top shelves do not obstruct smoke detectors or sprinklers

  Yes

  No

  N/A

Fire Safety

• Fire extinguishers are in place and clearly marked

  Yes

  No

  N/A

• Fire extinguishers have been serviced in the last 6 months

  Yes

  No

  N/A

• There are no obstructions in a 1m radius around the fire extinguisher

  Yes

  No

  N/A

• Fire exit signs are visible and working

  Yes

  No

  N/A

• Exit doors are not blocked and can be easily opened

  Yes

  No

  N/A

• Fire alarm is working

  Yes

  No

  N/A

• Store emergency plan and evacuation plan are displayed

  Yes

  No

  N/A

• Evacuation drill has been held in the past 12 months

  Yes

  No

  N/A

Electrical

• All appliances and plugs are in working order

  Yes

  No

  N/A

• There is no overloading of power points, no use of double adaptors or piggy back plugs

  Yes

  No

  N/A

• No temporary leads are across the floor or traffic areas

  Yes

  No

  N/A

• Equipment is plugged into power points that provide the required power level

  Yes

  No

  N/A

• Testing and tagging of electrical items has been completed in the last 12 month period

  Yes

  No

  N/A

Chemicals

• Containers are clearly and accurately labelled

  Yes

  No

  N/A

• Chemicals are stored away from food preparation areas

  Yes

  No

  N/A

• Hazardous Substance Register and Safety Data Sheets (or MSDS) are available

  Yes

  No

  N/A

• Only chemicals listed in the Hazardous Substances Register are on site

  Yes

  No

  N/A

First Aid

• At least one team member has a Senior First Aid Certificate

  Yes

  No

  NA

  Critical Fail

• First aid kits and contents are clean, orderly and adequately stocked

  Yes

  No

  N/A

• First aid kits contain blue band aids

  Yes

  No

  N/A

• First aid kits are easily accessible and signed

  Yes

  No

  N/A

• Team members are aware of location of first aid kit

  Yes

  No

  N/A

General WHS

• All staff have been inducted and there is an Induction Checklist signed by each employee

  Yes

  No

  N/A

• All team members can identify the hazard and incident response processes of the business

  Yes

  No

  N/A

• All team members can identify the evacuation assembly area

  Yes

  No

  N/A

• WHS Policy signed by the Franchise Owner is displayed on the notice board

  Yes

  No

  N/A

• The Risk Register is up to date with copies of risk assessments; the last one of which has occurred in the last 30 days

  Yes

  No

  N/A

• Return to Work and other required posters are displayed

  Yes

  No

  N/A

• The Register of Injuries is up to date

  Yes

  No

  N/A

• WHS Manual is on site and up to date

  Yes

  No

  N/A

Comments

Sales management

• Daily, weekly and monthly sales targets (either $ or unit) are set and displayed for all team members to see

  Yes

  No

  N/A

• Average spend targets are set and are displayed for team members to see

  Yes

  No

  N/A

• Average sales per staff member are recorded and displayed for all team members to view

  Yes

  No

  N/A

• Combo sales rate targets are set and displayed for all team members to review

  Yes

  No

  N/A

• Profit and Loss and Cash Flow forecasts are submitted to Healthy Habits on time

  Yes

  No

  N/A

Cost of Goods

• Ordering sheets are readily available

  Yes

  No

  N/A

• Stock wastage is being recorded

  Yes

  No

  N/A

• Weekly and monthly stock takes are being conducted

  Yes

  No

  N/A

• Franchise owner understands current COGS rate

  Yes

  No

  N/A

Employee management

• Total Payroll%Sales is within benchmarks

  Yes

  No

  N/A

• Induction kits have been provided to all team member and a folder is on site containing the Policy Acceptance Sheet for each team member

  Yes

  No

  N/A

• All team members have received training in the areas in which they are working

  Yes

  No

  N/A

• All team members confirm that they have a valid employment contract in place

  Yes

  No

  N/A

• Rosters are prepared and details of roster provided at least 3 days before it commences

  Yes

  No

  N/A

Employment law compliance

• All team members are receiving a pay slip

  Yes

  No

  N/A

• All team members receive a Group Certificate

  Yes

  No

  N/A

• Rates of pay for team members comply with Modern Award or Certified Agreement (as applicable)

  Yes

  No

  N/A

• Pay slips identify that superannuation (at the rate of 9.25%) is being paid for all applicable employees

  Yes

  No

  N/A

• Team members are given a 10 minute break for work between 4-5 hours; a meal break of 30 minutes for work over 5 hours plus a 10 minute rest break (with a further 10 minute rest break for work over 9 hours)

  Yes

  No

  N/A

Miscellaneous

• Business registration certificate is displayed

  Yes

  No

  N/A

Comments