Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Leading Standards
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Planteria - 'To be the best plant retailer providing high quality plants with knowledgable staff to help and inspire'.<br>Check colour & seasonality, knowledge of the teams, are they approaching customers, going the extra mile, is the area clean and tidy and is the plant quality excellent?<br>
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Shop - 'Is easy to navigate, well merchandised, with a Wow factor at every turn'.<br>Check the environment is it clean and tidy, with a clear customer journey, good availability, set up and with staff close by.
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Product - 'Right product, right place, right time'.<br>Check gaps, clear pricing, correct and well displayed POS, impactful merchandising, link selling and is it brought to life and inspiring?
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Promotions - 'Demonstrate key points of difference and value - in the customers eyes'.<br>Do staff know the promotions, does POS shout about value, are promotional products available and in high footfall areas?
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Tills - 'Making a customers last impression great'.<br>Are the team greeting, engaging, selling, packing, beating queues and bidding farewell?
Leading Sales
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Weekly Bulletin Actioned? <br>Have the latest bulletins been actioned correctly in line with requirements?
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Friday Flash Actioned?<br>Has the flash been actioned in line with the requirements?
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Is the GCC actively promoted by POS and staff?
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Daily ready to trade been actioned correctly?
Leading Service
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Are all colleagues delighting every customer? And showing the 10 key behaviours:<br>1) Make customers feel special<br>2) Great first impressions<br>3) Initiating conversation with customers<br>4) Are personalising interactions<br>5) Showing care<br>6) Making positive choices, eyes and ears to help customers<br>7) Creating memories<br>8) Making a difference<br>9) Observing customers and ready to help<br>10) Being curious and sharing with customers<br>
My overall visit thoughts?
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Would you recommend the centre to your family and friends? What did I feel the centre did well, could do better and needs to start doing more of?
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Are there any staff you would recommend for a special mention and thank you following your visit?
