General Store Visit Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Customer Service

• Are customers being greeted properly?

  Yes

  No

  N/A

• Are associates promptly helping provide solutions for customers?

  Yes

  No

  N/A

• Are shoppers being treated like Royalty?

  Yes

  No

  N/A

Store Image

• Are the parking lot, marquee, external signage, and building exterior up to Castle standards?

  Yes

  No

  N/A

• Is the counter area organized and free of clutter?

  Yes

  No

  N/A

• Is the bathroom(s) clean and fully stocked with paper products and soap?

  Yes

  No

  N/A

• Is the RTO back room clean and organized?

  Yes

  No

  N/A

• Is the Pawn back room clean and organized?

  Yes

  No

  N/A

Inventory mix, merchandising, levels, pricing, refurbishment

RTO

• Is the inventory mix of merchandise and price points setting the store up for success?

  Yes

  No

  N/A

• Is the floor merchandised properly?

  Yes

  No

  N/A

• Are the pre-leased inventory items properly refurbished?

  Yes

  No

  N/A

Pawn

• Is the inventory mix of merchandise and price points setting the store up for success?

  Yes

  No

  N/A

• Is the floor merchandised properly?

  Yes

  No

  N/A

• Are the pawn inventory items properly refurbished?<br>

  Yes

  No

  N/A

Inventory Spot Check

• Pawn Or RTO Inventory?

  Pawn

  RTO

• Inventory Category Audited (laptops, appliances, living room furniture, etc)?

• Was all inventory accounted for and properly classified?

  Yes

  No

  N/A

Service and Loaners

• Are service issues being properly logged and updated in Versi-Rent?

  Yes

  No

  N/A

• Is service being conducted in a timely manner?

  Yes

  No

  N/A

• Are loaners out more than 30 days?

  Yes

  No

  N/A

• How many loaners are currently out?

Staff Specific Section

• Who is conducting the store visit?

  Carson

  Enos

  District Manager

• Are the gun log and forms correct and up to date?

  Yes

  No

  N/A

• Are the vehicles in good working order, and up to company standards?

  Yes

  No

  N/A

• Are the air filters being changed every 30 days?

  Yes

  No

  N/A

• Are the field receipt books being used properly. Are all payments accounted for?

  Yes

  No

  N/A

• Are all Pawn and RTO inventory transfers completed?

  Yes

  No

  N/A

• Are sales leads being entered and worked on a daily basis?

  Yes

  No

  N/A

• Are the accounts being properly worked and documented in the collector's workstation?

  Yes

  No

  N/A

• Are electronics charged, restored and read to sell/rent (both Pawn and RTO)?<br>

  Yes

  No

  N/A

• Is the store staff regularly listing items on eBay/craigslist?

  Yes

  No

  N/A

• Are employee notes being updated regularly by the manager?

  Yes

  No

  N/A

• Are the thermostats set at an acceptable temperature?

  Yes

  No

  N/A

• Perform a cash drawer count on both the RTO and Pawn drawers. Did the cash drawers balance?

  Yes

  No

  N/A

• Spot check the previous day's pawn and buy verification. Is everything accounted for?

  Yes

  No

  N/A

• Are pawn layaways current and being pulled in a timely fashion?

  Yes

  No

  N/A

• Are aged inventory items being evaluated and priced/staged/packaged to sell?

  Yes

  No

  N/A