GoodwillJax DC Checklist

• Donation Center:

• Conducted on

  Date

• Donation Center Location:
  Address

• CSR on duty:

CSR Customer Service:

• Is the CSR properly dressed according to Goodwill standards (shirt tucked in, clean uniform)?

  Yes

  No

  N/A

• Monday - Friday is the CSR checking with the DC Supervisor & Home Store?

  Yes

  No

  N/A

• Weekends is the CSR checking in with the Regional on call?

  Yes

  No

  N/A

• Are the donors being greeted with "Good Morning" or "Good Afternoon"?

  Yes

  No

  N/A

• Are the donors being offered help? "Let me help you with those items".

  Yes

  No

  N/A

• Was a donor present during visit?

  Yes

  No

  N/A

• Are donors being greeted within 10 seconds with a smile?

  Yes

  No

  N/A

• Did the CSR assist the donor with their donation from their vehicle?

  Yes

  No

  N/A

• Phone Etiquette: Speak slowly, enthusiastic and smile "Thank you for calling Goodwill, and state your name." How may I help you?

  Yes

  No

  N/A

• Was the donor offered a receipt?

  Yes

  No

  N/A

• Was the donor given a thank you?

  Yes

  No

  N/A

• Are the donors invited to return?

  Yes

  No

  N/A

• Is the CSR recording the donor counts?

  Yes

  No

  N/A

Operations:

• Is the production system being used by the prescribed method?

  Yes

  No

  N/A

• Is the production area clean and orderly?

  Yes

  No

  N/A

• Is desk clean and orderly?<br>Only items on desk should be newsletter, donor receipts, dc/store locations pamphlet and ink pen.

  Yes

  No

  N/A

• Has the lobby been cleaned, swept, and mopped?

  Yes

  No

  N/A

• Have the windows been cleaned?

  Yes

  No

  N/A

• Is the bathroom clean?

  Yes

  No

  N/A

• Is the exterior of the building clear of garbage and donations?

  Yes

  No

  N/A

• Is microwave and refrigerator clean?

  Yes

  No

  N/A

• Has daily chores list been completed to date?

  Yes

  No

  N/A

• Are clothes being laid flat in dandux?

  Yes

  No

  N/A

• Are the shoes being rubberbanded?

  Yes

  No

  N/A

• Are all dandux labeled properly? <br>Label should include CSR name, date and DC location (Trash, pre-sorted, Lg Wares)

  Yes

  No

  N/A

• Is the CSR assisting with loading the truck?

  Yes

  No

  N/A

• Last Truck:

  Date

• Are CSR's keeping a Truck Log updated?

  Yes

  No

  N/A

• Are CSR's keeping Communication Log with new and updated information?

  Yes

  No

  N/A

• Add any related media here:

  Media

• Comments:

• Explained to and Understood by:

  Sign

• Inspected by:

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