Information

  • Project Name

  • Support Ticket Number

  • Support Engineer

  • Location
  • Conducted on

Job Details

  • Job Type - service, new install, upgrade, products requiring support for, etc.

  • What is the ticket issue

Onsite Support

  • What is current state of the system?

  • Equipment Needs

  • Any additional equipment needed?

  • How will equipment be procured

  • Add tracking and arrival date

  • Provide supplier name and invoice

  • Daily Activity Description (Day 1)

  • Start Time

  • End Time

  • Additional day required

  • Daily Activity Description (Day 2)

  • Start Time

  • End Time

Final Result

  • Have all items been resolved

  • Attach supporting images showing EVERY element of the job so far. Images need to include evidence of the final outcome

  • Can this ticket be closed out

Final Sign off

  • Support Tech

  • Support Tech

  • Support Tech Signature

  • Client

  • Client Job Title

  • Client Signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.