Title Page
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Project name:
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Project Number
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GuardianCare Support Ticket
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GuardianCare Contract
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GuardianCare with Travel:
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Was travel approved by supervisor
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Prepared by
- Adam Shapiro
- Morgan Wooton
- Malaki Lewis
- Eli Mahaley
- Michael Dela Cruz
- Greg Haines
Travel itinerary and expenses
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Date of Departure:
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Flight
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Flight Provider
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Flight Number
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Flight Cost
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Hotel
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Hotel Name
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Hotel Cost
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Rental Car / Local Transportation
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Type of Transportation
- National Rental Car
- Avis Rental
- Budget Rental
- Enterprise Rental
- Hertz
- Uber
- Lyft
- Client Pick Up
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Rental Cost
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Rental Cost
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Rental Cost
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Rental Cost
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Rental Cost
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Date of return:
Client Contact
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Travel been approved?
Client engagement
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Has a phone call with the customer been completed to review your trip prior to making travel arrangements
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Point-of-contact name:
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Point-of-contact phone number:
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Jobsite Address:
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Point-of-contact e-mail address:
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Has onsite COVID-19 protocol been discussed and agreed upon with the customer point-of-contact?
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Why has client not been contacted
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Restatement of support ticket:
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Reiterate the scope of work you are going to site to address
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Have onsite dates, times, site access and any restrictions been discussed with the customer within a week prior to visit?
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Why this information not been discussed
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Will training be provided while onsite?
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Has this been previously discussed with the client prior to arriving to site
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What of the size of training group
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If the total of trainees is over 10, discuss with supervisor.
Onsite Tools/Documentation
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Have you reviewed the Basecamp project details for this project?
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Why has this information not been reviewed
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Has media been cleared by and shipped to the customer in advance to ensure availability when arriving on-site?
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Why was media not shipped
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When was media shipped
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Do you have copies of all needed HaivisionMCS/CineMassive approved images or software?
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Why have images or software not been obtained
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Do you have an SSD drive cloner and spare SSD(s)?
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Why not
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Do you have printed or digital as-built PDF drawings available to take on-site?
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Why do you not have drawings
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While onsite verify current setup matches CAD drawings. If modifications have been made, redline and upload new version
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Do you have your HaivisionMCS/CineMassive tool kit available to take on-site?
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Explain why not