Guest Standards Assessment

Dumpster area clean and lids are closed (trash is not visible) (44)

OCS, Menu Boards, Speaker working and in good repair (42)

Team Members are friendly (6)

Team Members can quickly answer basic questions about the menu (36)

Guest receives what they ordered including condiments (24)

The guest receives their order in a "reasonable" amount of time (26)

Fries are crispy and salty when the guest receives them (78)

Fries are golden brown with visible salt (80)

Fries are 150° or hotter when the guest receives them (check multiple fries) (82)

Burger is juicy, produce is crisp and the bread has a buttery toasted flavor when the guest receives it (70)

Burger is neatly assembled in the correct packaging, produce looks vibrant and fresh, cheese is melted (72)

Burger patty temperature is 140° or hotter when the guest receives it (74)

Soft Drink has the appropriate flavor and carbonation (86)

Soft Drink is full, appropriate ice level and served with a lid and straw at drive thru (available in Dining Room) (88)

Soft Drinks are iced cold (90)

All varieties are available to the guest (92)

Landscaping, Garbage Receptacles and Parking Lot free of debris and in good repair (40)

Restrooms are stocked with soap, paper towels, toilet tissue and seat covers (64)

Restroom is free of offensive odors (66)

Restroom sinks, changing tables, toilets and floors are clean or in the process of being cleaned (62)

Tables, chairs and highchairs are clean or in the process of being cleaned (48)

Beverage station (and sauce bar if applicable) is clean and stocked with supplies or in the process of being cleaned/stocked (50)

Floors are dry and clean or in the process of being cleaned - wet floor signs are being used appropriately (52)

Approved music can be heard playing in the dining room (55)

All meals served to guests in the dining room are presented in a dine-in basket following current serving guidelines (56)

All kitchen areas in view of the guest (from drive-thru or dining room) are clean, organized and clutter free (58)

Employees are working as a team (30)

PIC is visible to the guest and actively leading the team (32)

Neat and pulled back hair with a hat/visor (Management excluded from hat/visor) (16)

All employees are wearing a Jack approved uniform with a name tag and belt (if pants have loops). "One Look" (18)

All employees' shirts are tucked and uniforms are free of wrinkles, stains and odors. (20)