Guest Standards Assessment

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Place

• Dumpster area clean and lids are closed (trash is not visible) (44)

  Yes

  No

  N/A

• OCS, Menu Boards, Speaker working in good repair (42)

  Yes

  No

  N/A

• Landscaping, Garbage receptacles and Parking Lot free of debris ad in good repair (40)

  Yes

  No

  N/A

• Restrooms are stocked with soap, paper towels, toilet tissue and seat covers (64)

  Yes

  No

  N/A

• Restroom is free of offensive odors (66)

  Yes

  No

  N/A

• Restroom sinks, changing tables, toilets and floors are clean or in the process of being cleaned (82)

  Yes

  No

  N/A

• Tables, chairs and high chairs are clean or in the process of being cleaned. (48)

  Yes

  No

  N/A

• Beverage station (and sauce bar if applicable) is clean and stocked with supplies or in the process of being cleaned /stocked. (50)

  Yes

  No

  N/A

• Floors are dry and clean or in the process of being cleaned - wet floor signs are being used appropriately (52)

  Yes

  No

  N/A

• Approved music can be heard playing in the dining room (55)

  Yes

  No

  N/A

• All meals served to guests in the dining room are presented in a dine in basket following current serving guidelines (56)

  Yes

  No

  N/A

• All kitchen areas in view of guests in drive through or dining room are clean, organized and clutter free (58)

  Yes

  No

  N/A

• Yes

  No

  N/A

People

• Team members are friendly (Hospitality model) (6)

  Yes

  No

  N/A

• Team members can quickly answer basic questions about the menu (36)

  Yes

  No

  N/A

• The guest receives what they ordered including condiments (24)

  Yes

  No

  N/A

• The guest receives their order I a "reasonable" amount of time (26)

  Yes

  No

  N/A

• Employees are working as a team (30)

  Yes

  No

  N/A

• PIC is visible to the guest and actively leading the team (32)

  Yes

  No

  N/A

• Neat and pulled back hair with a hat visor (Management excluded from the hat /visor) (16)

  Yes

  No

  N/A

• All employees are wearing a Jack approved uniform with a name tag and belt (If pants have loops). "One Look" (18)

  Yes

  No

  N/A

• All employees shirts are tucked and uniforms are free of wrinkles, stains ad odors (20)

  Yes

  No

  N/A

Product

• Fries are crispy and salty when the guest receives them (78)

  Yes

  No

  N/A

• Fries are golden brown with visible salt (80)

  Yes

  No

  N/A

• Fries are at 150 degrees or hotter when the guest receives them (Check multiple fries) (70)

  Yes

  No

  N/A

• Burger is juicy, produce is crisp and the bread has a buttery toasted flavor when the guest receives it (70)

  Yes

  No

  N/A

• Burger is neatly assembled in the correct packaging, produce looks vibrant and fresh, cheese is melted (72)

  Yes

  No

  N/A

• Burger patty temperature is 140 degrees or hotter when the guest receives it (74)

  Yes

  No

  N/A

• Soft drinks have the appropriate flavor and carbonation (86)

  Yes

  No

  N/A

• Soft dink is full, appropriate ice level served with a straw ad a lid at drive through (available in dining room) (88)

  Yes

  No

  N/A

• Soft drinks are iced cold (90)

  Yes

  No

  N/A

• All varieties are available to the guests (92)

  Yes

  No

  N/A