HGW Floor & Shift Management

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Modules to Complete

• Shift Management

  Yes

  No

  N/A

• Hiring Excellence

  Yes

  No

  N/A

• Steps of Service

  Yes

  No

  N/A

• Handling Guest Concerns

  Yes

  No

  N/A

• Zamination

  Yes

  No

  N/A

Tests to Complete

• People Management

  Yes

  No

  N/A

• Pre Shift Meetings

  Yes

  No

  N/A

• Running the Shift

  Yes

  No

  N/A

• Steps of Service

  Yes

  No

  N/A

• Managing the Shift

  Yes

  No

  N/A

Administrative Responsibilities

• Opening/Closing Walkthrough

• Timeline awareness with checklist

  Yes

  No

  N/A

• Knowledgeable of security and safety measures

  Yes

  No

  N/A

• Counting money

  Yes

  No

  N/A

• Setting up drawers

  Yes

  No

  N/A

• Taking cashouts

  Yes

  No

  N/A

• Verify bar walkthrough

  Yes

  No

  N/A

• Digital Log Book or Red Book

• When to check

  Yes

  No

  N/A

• What to record

  Yes

  No

  N/A

• Daily Sales Report

• What does it contain

  Yes

  No

  N/A

• Where do you find it

  Yes

  No

  N/A

• What do you do with the information

  Yes

  No

  N/A

• Printing the roster and knowing staffing for the shift

  Yes

  No

  N/A

• Shift Meeting - Template Use, 2-3 Minutes, Whole Staff

  Yes

  No

  N/A

• Entering a schedule into Hot Schedules

  Yes

  No

  N/A

• Entering invoices into Cost of Goods Sold/Purchase Log

  Yes

  No

  N/A

• End of the day paperwork

  Yes

  No

  N/A

• Writing checks

  Yes

  No

  N/A

• Mindshare

  Yes

  No

  N/A

Shift Management

• Aces in their places

  Yes

  No

  N/A

• Writing and Verifying a Floor Plan

  Yes

  No

  N/A

• Handling call outs and labor shortages

  Yes

  No

  N/A

• Running contests

  Yes

  No

  N/A

• Table touches

• Demonstrates strength and confidence

  Yes

  No

  N/A

• Which tables to talk to

  Yes

  No

  N/A

• Reading guests behavior and non verbal cues

  Yes

  No

  N/A

• Topics & Reasons to stop

  Yes

  No

  N/A

• Handling recooks, replates, wrong orders, etc.

  Yes

  No

  N/A

• Table touches

  Yes

  No

  N/A

• 360 Management

  Yes

  No

  N/A

• Distinguishable management presence

  Yes

  No

  N/A

• Ensure steps of service are happening

  Yes

  No

  N/A

• Maintaining table and FOH appearance

  Yes

  No

  N/A

• Managing the wait

  Yes

  No

  N/A

• Bar Management

• Able to identify theft methods

  Yes

  No

  N/A

• Intoxicated guests

  Yes

  No

  N/A

• Tabs in front of all guests

  Yes

  No

  N/A

People Management

• Hiring an employee

• Conducting an interview

  Yes

  No

  N/A

• New Hire Paperwork

  Yes

  No

  N/A

• Personnel Files

  Yes

  No

  N/A

• Writing a training schedule

  Yes

  No

  N/A

• Entering and employee into Zamination

  Yes

  No

  N/A

• Entering an employee in to POS system

  Yes

  No

  N/A

• New Employee Training

• Utilizing training cards

  Yes

  No

  N/A

• Utilizing Zamination

  Yes

  No

  N/A

• Certified Trainers

  Yes

  No

  N/A

• Employee Recognition

  Yes

  No

  N/A

• Employee Documentation

  Yes

  No

  N/A

• One on Ones / Coach & Counsel

  Yes

  No

  N/A

• Reviews

  Yes

  No

  N/A

• Constant dialogue and constructive feedback

  Yes

  No

  N/A

• Handling team member conflicts

  Yes

  No

  N/A

Crisis Management

• Handling a guest accident

  Yes

  No

  N/A

• Handling a staff member accident

  Yes

  No

  N/A

• POS

• Using the crash kit

  Yes

  No

  N/A

• Resetting the POS

  Yes

  No

  N/A