H+H Manager Security Check

Title Page

1. KEY + SAFE SECURITY

1.1 Do all team members working in store have keys on their person? (Door keys and safe keys must not be left loose or in personal belongings. Manager Drop Safe Key must be with the Shop Manager at all times)
1.2 Is safe access limited to the Shift Leader in charge and the Manager only? (Other team members working must not access the safe to ensure accountability of cash is maintained)
1.3 Are the EPOS keys kept in a sealed tamper proof bag stored in the safe or key box? (Keys must not be kept loose and if used should be reported to the Area Manager for tracability)
1.4 Is the key holder list fully up to date with details of all keys held? Is the safe code list up to date will all team members using their own code? (Keys must be signed in and out to ensure they can be traced. The Drop Safe key must be signed for separately. Codes should be specific and unique to each Shift Leader)

2.1 Is the visitor book in use and up to date? Are all visitors asked to show ID before being allowed access to back of house areas?
2.2 Is the alarm system functioning and signalling correctly? Is the alarm list up to date? (Any faults with the alarm must be reported to Maintenance, the key holder list should be updated whenever there is a change of key holder)2.2
2.3 Are back of house areas secure? (Team belongings should not be left loose, stock areas should be locked where possible)
2.4 Is the office area secure? (Must be locked when not in use and when cash is being handled. Digilocks must be changed when there is a change of team member)

3.1 Is the CCTV system recording and all cameras in focus? (Issues must have been reported to Maintenance)
3.2 Is the date and time correct? (Time must be within 15 minutes of actual)
3.3 Is there adequate signage in the customer area to show CCTV is in use? (Signage must be displayed for Data Protection purposes)
3.4 Is the CCTV log in use? (Signed when footage is viewed and details of images taken if relevant)

4.1 Are all team members using their own specific till and user code to register sales on the EPOS system? (Must not be logged onto more than one till at a time and must not use another team members code. Temporary codes must only be issued to one team member at a time)
4.2 Is all cash being checked and verified for forgeries? Change only given for the specific transaction? (Note detector pens must be in use with all notes checked for forgeries. Never give cash or change other than for the current transaction)
4.3 Is cash retained securely? (All cash must be placed in the till after each sale and never left loose. Tip money must be removed after each shift and not stored in the shop. £20 and £50 notes must be placed under the inner till tray.)
4.4 Are all signed credit card receipts and voucher sales processed and retained securely? (Signed credit card receipts must be placed in the till drawer and stored in a separate file back of house for 6 months, any voucher sales must have a relevant receipt attached)
4.5 Are credit card machines checked and daily sheets completed? (Pin pads must be checked daily for tampering)

5.1 Are adequate cash checks in place? Are the safe and till floats maintained to agreed values? (All Cash must be checked and entered accurately before the start of the shift)
5.2 Are cash variances being declared and reported? (The exact cash total counted must be declared and variances of £5 or more must be reported to the Area Manager)
5.3 Are handovers and cash pulls being completed to policy? (If in place, handovers should be completed by the closing Shift Leader, Cash Lifts should be performed when prompted by the till system)
5.4 Are cash transfers between safe, cash bag and tills processed correctly? (Further information can also be gained from IT or Audit if required)

6.1 Is all banking completed to policy with cash placed into the coffer? (All banking information entered correctly onto the till system and bags placed into the coffer safe)
6.2 Is cash dual dropped and signed for? (Two team members must witness the bag being sealed and dropped into the coffer, with the banking book and stub signed to verify this)
6.3 Is the Shop Manager completing daily checks to the coffer and recording this on the WBSS? (The coffer must be checked on every shift worked by the Manager and contents verified. Area Manager must be contacted immediately if bags are discovered to be missing)
6.4 Are change deliveries checked and verified on arrival? (Invoices retained and any variance reported to Cash Control department)