HOBs Cleaning Audit Master v1

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

INTERNAL AREAS (Please click on the options tag to insert a score of 0 - 5)

• Reception / Entrance Areas

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Standard 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Standard
  • 4 = Good
  • 5 = Excellent

• Meeting and Training Rooms

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Standard 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Standard
  • 4 = Good
  • 5 = Excellent

• Open Plan Offices

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• Vending and Break Out Areas

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• Print / Post / Security Room & Areas

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• Circulation Areas

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• Restaurant & Coffee Areas

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• Toilets

  Select 0 = No Service 1 = Unacceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Unacceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• First Aid Rooms

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• Storage Areas

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• Gymnasium & Shower / Changing Room Areas

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• Loading Bays

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

EXTERNAL AREAS (Please click on the options tag to insert a score of 0 - 5)

• Internal &External Car Parks

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• Car Park Furniture (bins, barrier, huts, etc)

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• Window Cleaning ( internal & external )

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

• Periodic Cleaning

  Select 0 = No Service 1 = Not Acceptable 2 = Action Plan Required 3 = Meets Specification 4 = Good 5 = Excellent

  • 0 = No Service
  • 1 = Not Acceptable
  • 2 = Action Plan Required
  • 3 = Meets Specification
  • 4 = Good
  • 5 = Excellent

ACTION PLAN REQUIREMENT

• All Monthly Resource Hours Met?

  Yes

  No

  Not Applicable

• All Monthly Management Resource Hours Met?

  Yes

  No

  Not Applicable

• Date of Action Plan to be Completed

  Date

GENERAL COMMENTS SECTION

• Is the Supplier delivering Santander with the relevant day to day specification?

  Yes

  No

  Not Applicable

• Have all internal & external windows and glazing been cleaned in accordance with the specification?

  Yes

  No

  Not Applicable

• Have Supplier's Regional / Senior Management ( Account Manager / Director excluded) attended site within last month

  Yes

  No

  Not Applicable

• Has the Supplier provided all the relevant Management Information promptly?

  Yes

  No

  Not Applicable

• Have all actions from previous joint inspections been completed / resolved?

  Yes

  No

  Not Applicable

• Has the Supplier provided site with adequate consumables / materials / machinery?

  Yes

  No

  Not Applicable

FM ISSUES TO BE ESCALATED / LOGGED WITH THE RFM and / or THE FACILITIES HELPDESK

• Issues to be escalated / logged by:

  Date

CLEANING COMMENTS / COMPLAINTS / OTHER SOFT SERVICE ISSUES IDENTIFIED

Audit Completed By:

• Client

  Sign

• Supplier

  Sign

• Select date

  Date