SSM Customer Journey Experience Audit - duplicate

• Document No.

• Building Audited

• Floor Audited

• Area Type Audited

• Date Audited

  Date

• Name of Auditor

• Location
  Address

• Names of Attendees Present at Audit

External Areas

• All car parking areas (external & underground) clean??

  Yes

  No

  N/A

• All car parking areas (external & underground) - defect free?

  Yes

  No

  N/A

• Car parking lighting - repairs not required & defect free?

  Yes

  No

  N/A

• Car park barrier gates - clean & defect free?

  Yes

  No

  N/A

• Grounsworks (floors / grass / bushes / hedges / leaves) cleared & clean?

  Yes

  No

  N/A

• Grounsworks (floors / markings / grass / bushes & hedges ) - defect free?

  Yes

  No

  N/A

• Smoking & bicycle shelters / areas - clear & clean?

  Yes

  No

  N/A

• Smoking & bicycle shelters / areas - defect free?

  Yes

  No

  N/A

• All yards (including waste compactors, skip & refuse areas) - clear & clean?

  Yes

  No

  N/A

• All yards (including waste compactors, skip & refuse areas) - defect free?

  Yes

  No

  N/A

• Loading bay areas - clear / safe / clean?

  Yes

  No

  N/A

• Loading bay areas - defect free & safe?

  Yes

  No

  N/A

• All external receptacles (waste / cigarettes / chewing gum / liquid / salt) - not overflowing & clean?

  Yes

  No

  N/A

• All external receptacles (waste / cigarettes / chewing gum / liquid / salt) - defect free?

  Yes

  No

  N/A

• External Signage (all) - clean?

  Yes

  No

  N/A

• External Signage (all) - defect free?

  Yes

  No

  N/A

• All building entrances areas (main, side & rear) - clean & clear?<br>

  Yes

  No

  N/A

• All building entrances areas (main, side & rear) - defect free?<br>

  Yes

  No

  N/A

• Visual check of external building facades (brickwork/ cladding / glazing / sun visors & blinds) - clean?

  Yes

  No

  N/A

• Visual check of external building facades (brickwork/ cladding / glazing / sun visors & blinds) - defect free?

  Yes

  No

  N/A

• All Santander areas visually clean?

  Yes

  No

  N/A

• All Santander areas visually defect free?

  Yes

  No

  N/A

Receptions & Quasi Branches

• Lighting levels - correct levels & defect free?

  Yes

  No

  N/A

• Ceilings - clean?

  Yes

  No

  N/A

• Ceilings - defect free!

  Yes

  No

  N/A

• Doors & glazing - clean?

  Yes

  No

  N/A

• Doors & glazing - defect free

  Yes

  No

  N/A

• Floor coverings - clean?

  Yes

  No

  N/A

• Floor coverings - defect free?

  Yes

  No

  N/A

• Wall coverings - clean?

  Yes

  No

  N/A

• Wall coverings - defect free

  Yes

  No

  N/A

• Wall fixtures & fittings - clean?

  Yes

  No

  N/A

• Wall fixtures & fittings - defect free?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework / curtains & blinds - incl. fixtures) - clean?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework / curtains & blinds - incl. fixtures) - defect free?

  Yes

  No

  N/A

• All reception desks - clear / clutter free / cables tidied / clean?

  Yes

  No

  N/A

• All reception desks - clutter & defect free?

  Yes

  No

  N/A

• All furniture & counter areas - clean?

  Yes

  No

  N/A

• All furniture & counter areas - defect free?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - clean & serviced regularly?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - defect free?

  Yes

  No

  N/A

• Plants & holders - clean?

  Yes

  No

  N/A

• Plants & holders - defect free?

  Yes

  No

  N/A

• IT & Telephony Equipment (including cabling) - clutter free, clear & clean?

  Yes

  No

  N/A

• IT & Telephony Equipment (including cabling) - defect free?

  Yes

  No

  N/A

• All areas visually clean & tidy?

  Yes

  No

  N/A

• All areas defect free?

  Yes

  No

  N/A

• Other cleaning issues?

  Yes

  No

  N/A

• Other defect issues?

  Yes

  No

  N/A

Common Areas (staircases, corridors, lift lobbies & lifts)

• Lighting levels - correct levels & defect free?

  Yes

  No

  N/A

• Ceilings - clean?

  Yes

  No

  N/A

• Ceilings - defect free!

  Yes

  No

  N/A

• Doors & glazing - clean?

  Yes

  No

  N/A

• Doors & glazing - defect free?

  Yes

  No

  N/A

• Floor coverings - clean?

  Yes

  No

  N/A

• Floor coverings - defect free?

  Yes

  No

  N/A

• Wall coverings - clean?

  Yes

  No

  N/A

• Wall coverings - defect free?

  Yes

  No

  N/A

• Wall fixtures & fittings - clean?

  Yes

  No

  N/A

• Wall fixtures & fittings - defect free?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework / curtains & blinds - incl. fixtures) - clean?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework / curtains & blinds - incl. fixtures) - defect free?

  Yes

  No

  N/A

• Balustrades & handrails - clean?

  Yes

  No

  N/A

• Balustrades & handrails - defect free?

  Yes

  No

  N/A

• All furniture - clean?

  Yes

  No

  N/A

• All furniture - defect free?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - clean & serviced regularly?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - defect free?

  Yes

  No

  N/A

• Lift cars clean?

  Yes

  No

  N/A

• Lift cars defect free?

  Yes

  No

  N/A

• Notice boards clean / clutter free / content up to date?

  Yes

  No

  N/A

• Notice boards defect free?

  Yes

  No

  N/A

• Marketing & other literature (tidy / up to date / relevant / compliant)?

  Yes

  No

  N/A

• Visual tidiness of all areas?

  Yes

  No

  N/A

• Other cleaning issues?

  Yes

  No

  N/A

• Other defect issues?

  Yes

  No

  N/A

Vending & Circulation Areas

• Lighting levels - correct levels & defect free?

  Yes

  No

  N/A

• Ceilings - clean?

  Yes

  No

  N/A

• Ceilings - defect free?

  Yes

  No

  N/A

• Doors & glazing - clean?

  Yes

  No

  N/A

• Doors & glazing - defect free?

  Yes

  No

  N/A

• Floor coverings - clean?

  Yes

  No

  N/A

• Floor coverings - defect free?

  Yes

  No

  N/A

• Wall coverings - clean?

  Yes

  No

  N/A

• Wall coverings - defect free?

  Yes

  No

  N/A

• Wall fixtures & fittings - clean?

  Yes

  No

  N/A

• Wall fixtures & fittings - defect free?

  Yes

  No

  N/A

• All furniture - clean?

  Yes

  No

  N/A

• All furniture - defect free?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework / curtains & blinds - incl. fixtures) - clean?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework / curtains & blinds - incl. fixtures) - defect free?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - clean & serviced regularly?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - defect free?

  Yes

  No

  N/A

• Plants & holders - clean?

  Yes

  No

  N/A

• Plants & holders - defect free?

  Yes

  No

  N/A

• Notice boards clean / clutter free / content up to date?

  Yes

  No

  N/A

• Notice boards defect free?

  Yes

  No

  N/A

• Marketing & other literature (tidy / up to date / relevant / compliant)?

  Yes

  No

  N/A

• Visual tidiness of all areas?

  Yes

  No

  N/A

• Other cleaning issues?

  Yes

  No

  N/A

• Other defect issues?

  Yes

  No

  N/A

Toilets, Gymnasiums & Changing Room

• Lighting levels - correct levels & defect free?

  Yes

  No

  N/A

• Ceilings - clean?

  Yes

  No

  N/A

• Ceilings - defect free?

  Yes

  No

  N/A

• Doors & glazing - clean?

  Yes

  No

  N/A

• Doors & glazing - defect free?

  Yes

  No

  N/A

• Floor coverings - clean?

  Yes

  No

  N/A

• Floor coverings - defect free?

  Yes

  No

  N/A

• Wall coverings - clean?

  Yes

  No

  N/A

• Wall coverings - defect free?

  Yes

  No

  N/A

• Wall fixtures & fittings - clean?

  Yes

  No

  N/A

• Wall fixtures & fittings - defect free?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - clean?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - defect free?

  Yes

  No

  N/A

• Showers (all cubicles, glazing, fittings & fixtures, shower curtain etc.) - clean?

  Yes

  No

  N/A

• Showers (all cubicles, glazing, fittings & fixtures, shower curtain etc.) - defect free?

  Yes

  No

  N/A

• Welfare facilities (sinks, WC's, urinals & hand dryers, etc.) - clean?

  Yes

  No

  N/A

• Welfare facilities (sinks, WC's, urinals & hand dryers, etc.) - defect free?

  Yes

  No

  N/A

• All gymnasium equipment, machinery & furniture clean?

  Yes

  No

  N/A

• All gymnasium furniture - defect free?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR) - clean & serviced regularly?

  Yes

  No

  N/A

• Visual tidiness of all areas?

  Yes

  No

  N/A

• All excess clothing removed / stored elsewhere?

  Yes

  No

  N/A

• Other cleaning issues?

  Yes

  No

  N/A

• Other defect issues?

  Yes

  No

  N/A

Open Plan Office Areas

• Lighting levels - correct levels & defect free?

  Yes

  No

  N/A

• Ceilings - clean?

  Yes

  No

  N/A

• Ceilings - defect free?

  Yes

  No

  N/A

• Doors & glazing - clean?

  Yes

  No

  N/A

• Doors & glazing - defect free?

  Yes

  No

  N/A

• Floor coverings - clean?

  Yes

  No

  N/A

• Floor coverings - defect free?

  Yes

  No

  N/A

• Wall coverings - clean?

  Yes

  No

  N/A

• Wall coverings - defect free?

  Yes

  No

  N/A

• Wall fixtures & fittings - clean?

  Yes

  No

  N/A

• Wall fixtures & fittings - defect free?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - clean?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - defect free?

  Yes

  No

  N/A

• All furniture - clean?

  Yes

  No

  N/A

• All furniture - defect free?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - clean & serviced regularly?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - defect free?

  Yes

  No

  N/A

• Plants & holders - clean?

  Yes

  No

  N/A

• Plants & holders - defect free?

  Yes

  No

  N/A

• IT & Telephony Equipment (including cabling) - clutter free, clear & clean?

  Yes

  No

  N/A

• IT & Telephony Equipment (including cabling) - defect free?

  Yes

  No

  N/A

• Notice boards clean / clutter free / content up to date?

  Yes

  No

  N/A

• Notice boards defect free?

  Yes

  No

  N/A

• Marketing & other literature (tidy / up to date / relevant / compliant)

  Yes

  No

  N/A

• Clear desk policy being observed in most areas?

  Yes

  No

  N/A

• White goods (fridges etc.) - clean?

  Yes

  No

  N/A

• White goods (fridges etc.) - defect free

  Yes

  No

  N/A

• Visual tidiness of all areas

  Yes

  No

  N/A

• Other cleaning issues

  Yes

  No

  N/A

• Other defect issues

  Yes

  No

  N/A

Agile Working Areas

• Lighting levels - correct levels & defect free

  Yes

  No

  N/A

• Ceilings - clean?

  Yes

  No

  N/A

• Ceilings - defect free?

  Yes

  No

  N/A

• Doors & glazing - clean?

  Yes

  No

  N/A

• Doors & glazing - defect free?

  Yes

  No

  N/A

• Floor coverings - clean?

  Yes

  No

  N/A

• Floor coverings - defect free?

  Yes

  No

  N/A

• Wall coverings - clean?

  Yes

  No

  N/A

• Wall coverings - defect free?

  Yes

  No

  N/A

• Wall fixtures & fittings - clean?

  Yes

  No

  N/A

• Wall fixtures & fittings - defect free?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - clean?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - defect free?

  Yes

  No

  N/A

• All furniture - clean?

  Yes

  No

  N/A

• All furniture - defect free?

  Yes

  No

  N/A

• All agile working area lockers empty?

  Yes

  No

  N/A

• All agile working area lockers clean if empty?

  Yes

  No

  N/A

• All agile working area lockers - defect free?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - clean & serviced regularly?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - defect free?

  Yes

  No

  N/A

• IT & Telephony Equipment (including cabling) - clutter free, clear & clean?

  Yes

  No

  N/A

• IT & Telephony Equipment (including cabling) - defect free?

  Yes

  No

  N/A

• Notice boards clean / clutter free / content up to date?

  Yes

  No

  N/A

• Notice boards defect free?

  Yes

  No

  N/A

• Marketing & other literature (tidy / up to date / relevant / compliant)?

  Yes

  No

  N/A

• Clear desk policy being observed in most areas?

  Yes

  No

  N/A

• Visual tidiness of all areas?

  Yes

  No

  N/A

• Other cleaning issues?

  Yes

  No

  N/A

• Other defect issues?

  Yes

  No

  N/A

Meeting Rooms, Boardrooms & Offices

• Lighting levels - correct levels & defect free

  Yes

  No

  N/A

• Ceilings - clean?

  Yes

  No

  N/A

• Ceilings - defect free?

  Yes

  No

  N/A

• Doors & glazing - clean?

  Yes

  No

  N/A

• Doors & glazing - defect free?

  Yes

  No

  N/A

• Floor coverings - clean?

  Yes

  No

  N/A

• Floor covering - defect free?

  Yes

  No

  N/A

• Wall coverings - clean?

  Yes

  No

  N/A

• Wall coverings - defect free

  Yes

  No

  N/A

• Wall fixtures & fittings - clean?

  Yes

  No

  N/A

• Wall fixtures & fittings - defect free?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - clean?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - defect free?

  Yes

  No

  N/A

• All furniture - clean?

  Yes

  No

  N/A

• All furniture - defect free?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - clean & serviced regularly?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - defect free?

  Yes

  No

  N/A

• Cloakrooms & cupboards - clean & tidy?

  Yes

  No

  N/A

• Cloakrooms & cupboards - defect free?

  Yes

  No

  N/A

• IT & Telephony Equipment (including cabling) - clutter free, clear & clean?

  Yes

  No

  N/A

• IT & Telephony Equipment (including cabling) - defect free?

  Yes

  No

  N/A

• AV & VC facilities available?

  Yes

  No

  N/A

• If AV & VC facilities available - is it functional?

  Yes

  No

  N/A

• Are AV & VC facilities clean?

  Yes

  No

  N/A

• Are AV & VC facilities defect free?

  Yes

  No

  N/A

• Presentation of room - tidy, clean & well presented?

  Yes

  No

  N/A

• Meeting room door signage - present?

  Yes

  No

  N/A

• If meeting room door signage present - is it Condeco?

  Yes

  No

  N/A

• If meeting room door signage present - is it paper format

  Yes

  No

  N/A

• Is the meeting room door signage functional & correct?

  Yes

  No

  N/A

• Are room visually tidy?

  Yes

  No

  N/A

• Other cleaning issues?

  Yes

  No

  N/A

• Other defect issues?

  Yes

  No

  N/A

Restaurants & Coffee Areas

• Lighting levels - correct levels & defect free

  Yes

  No

  N/A

• Ceilings - clean?

  Yes

  No

  N/A

• Ceilings - defect free?

  Yes

  No

  N/A

• Doors & glazing - clean?

  Yes

  No

  N/A

• Doors & glazing - defect free?

  Yes

  No

  N/A

• Floor coverings - clean?

  Yes

  No

  N/A

• Floor covering - defect free?

  Yes

  No

  N/A

• Wall coverings - clean?

  Yes

  No

  N/A

• Wall coverings - defect free

  Yes

  No

  N/A

• Wall fixtures & fittings - clean?

  Yes

  No

  N/A

• Wall fixtures & fittings - defect free?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - clean?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - defect free?

  Yes

  No

  N/A

• Tables & chairs - clean, tidy & positioned correctly?

  Yes

  No

  N/A

• Tables & chairs - defect free?

  Yes

  No

  N/A

• Servery counters clean?

  Yes

  No

  N/A

• Servery counters defect free?

  Yes

  No

  N/A

• Restaurant equipment (fridges, hot plates, plate warmers etc.) - clean?

  Yes

  No

  N/A

• Restaurant equipment (fridges, hot plates, plate warmers etc.) - defect free?

  Yes

  No

  N/A

• Microwaves present?

  Yes

  No

  N/A

• Microwaves clean?

  Yes

  No

  N/A

• Microwaves functional & defect free?

  Yes

  No

  N/A

• Food storage holders - clean?

  Yes

  No

  N/A

• Food storage holders - defect free?

  Yes

  No

  N/A

• Cupboard storage - clean?

  Yes

  No

  N/A

• Cupboard storage- defect free?

  Yes

  No

  N/A

• TV facilities - functional & tidy?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - clean & serviced regularly?

  Yes

  No

  N/A

• All receptacles (GW / CW / MR / Battery / Glass / Toner bins) - defect free?

  Yes

  No

  N/A

• Notice boards clean / clutter free / content up to date?

  Yes

  No

  N/A

• Notice boards defect free?

  Yes

  No

  N/A

• Marketing & other literature (tidy / up to date / relevant / compliant)?

  Yes

  No

  N/A

• Presentation & tidiness of restaurant areas - compliant?

  Yes

  No

  N/A

• Other cleaning issues?

  Yes

  No

  N/A

• Other defect issues?

  Yes

  No

  N/A

Kitchens & Servery Areas

• Lighting levels - correct levels & defect free

  Yes

  No

  N/A

• Ceilings - clean?

  Yes

  No

  N/A

• Ceilings - defect free?

  Yes

  No

  N/A

• Doors & glazing - clean?

  Yes

  No

  N/A

• Doors & glazing - defect free?

  Yes

  No

  N/A

• Floor coverings - clean?

  Yes

  No

  N/A

• Floor covering - defect free?

  Yes

  No

  N/A

• Wall coverings - clean?

  Yes

  No

  N/A

• Wall coverings - defect free

  Yes

  No

  N/A

• Wall fixtures & fittings - clean?

  Yes

  No

  N/A

• Wall fixtures & fittings - defect free?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - clean?

  Yes

  No

  N/A

• All windows & glass doors (glazing / framework - incl. fixtures) - defect free?

  Yes

  No

  N/A

• All worktops clean?

  Yes

  No

  N/A

• All worktops defect free?

  Yes

  No

  N/A

• All washing facilities (dishwashers, sinks etc.) clean?

  Yes

  No

  N/A

• All washing facilities (dishwashers, sinks etc.) defect free?

  Yes

  No

  N/A

• All hot equipment (ovens, cookers, microwave etc.) clean?

  Yes

  No

  N/A

• All hot equipment (ovens, cookers, microwave etc.) defect free?

  Yes

  No

  N/A

• All extract & fresh air grills clean?

  Yes

  No

  N/A

• All extract & fresh air grills defect free?

  Yes

  No

  N/A

• All white goods (fridges, freezers, cold storage areas) clean?

  Yes

  No

  N/A

• All white goods (fridges, freezers, cold storage areas) defect free?

  Yes

  No

  N/A

• All shelving & storage units clean?

  Yes

  No

  N/A

• All shelving & storage units defect free?

  Yes

  No

  N/A

• All Goods In areas tidy & clean

  Yes

  No

  N/A

• All receptacles (GW / MR / Glass / Food bins) - clean & serviced regularly?

  Yes

  No

  N/A

• All receptacles (GW / MR / Glass / Food bins) - defect free?

  Yes

  No

  N/A

• Notice boards clean / clutter free / content up to date?

  Yes

  No

  N/A

• Notice boards defect free?

  Yes

  No

  N/A

• General appearance of kitchen - tidy & clean

  Yes

  No

  N/A

• Other cleaning issues?

  Yes

  No

  N/A

• Other defect issues?

  Yes

  No

  N/A

Other Information / Observations / Comments

Action Plan

Completion Details

• Add signature

  Sign

• Select date

  Date