Master Retail Cleaning Audit v2 - May 17

• Document No.

• Branch name

• Branch type

• Branch specification

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External shop front areas

• Weekly window cleaning

• Add media

  Media

• Glazing defect free?

  Yes

  No

  N/A

• Monthly / eight weekly window cleaning

• Add media

  Media

• Shop front & signage clean

• Add media

  Media

• Shop front & signage defect free?

  Yes

  No

  N/A

• Front elevation & visible roof defect free & safe

  Safe

  At Risk

  N/A

Internal branch areas

• Banking hall clean

• Add media

  Media

• Banking hall defect free?

  Yes

  No

  N/A

• Customer offices clean

• Add media

  Media

• Customer offices defect free?

  Yes

  No

  N/A

• Secure counter enclosure clean

• Add media

  Media

• Secure counter enclosure defect free?

  Yes

  No

  N/A

• Staffroom clean

• Add media

  Media

• Staffroom defect free?

  Yes

  No

  N/A

• Circulation, corridors, stairs & lift areas clean

• Add media

  Media

• Circulation, corridors, stairs & lift areas defect free?

  Yes

  No

  N/A

• Toilets clean

• Add media

  Media

• Toilets defect free?

  Yes

  No

  N/A

• Non customer facing offices & admin areas clesn

• Add media

  Media

• Non customer facing offices or rear admin areas defect free?

  Yes

  No

  N/A

Internal periodic cleaning

• Monthly / eight weekly wall & high level clean

• Add media

  Media

• Walls & other high level areas defect free)

  Yes

  No

  N/A

• Hard & soft flooring period clean

• Add media

  Media

• Hard & soft flooring defect free?

  Yes

  No

  N/A

External rear areas

• Rear yards clean

• Add media

  Media

• Are rear yards defect & vegetation free?

  Yes

  No

  N/A

• Are all other rear areas in branch demise clean?'

• Add media

  Media

• Are or other rear elevations & visible roofs defect free& safe?

  Safe

  At Risk

  N/A

Other cleaning information

• Are you happy with your cleaner?

  Yes

  No

  N/A

• Are you satisfied with the cleaning management?

  Yes

  No

  N/A

• Are you satisfied with the window cleaning?

  Yes

  No

  N/A

• Are you provided with holiday or sickness cover for your cleaner?

  Yes

  No

  N/A

• Have you experienced any long term cleaning issues or absences?

  Yes

  No

  N/A

• Are you provided with sufficient cleaning materials, consumables & machinery?

  Yes

  No

  N/A

• Are you experiencing any issues with the Facilities Helpdesk?

  Yes

  No

  N/A

RFM escalations

• Would you like me to escalate any FM issues to your RFM!

  Yes

  No

  N/A

Waste services

• Are you satisfied with your CW service?

  Yes

  No

  N/A

• Is your frequency of service sufficient?

  Yes

  No

  N/A

• Are you receiving a professional service from your operative?

  Yes

  No

  N/A

• Is the branch complying with the CW policy?

  Yes

  No

  N/A

• Are you satisfied with your GW service

  Yes

  No

  N/A

• Is your frequency of service sufficient?

  Yes

  No

  N/A

• Are you using your dual bin correctly?

  Yes

  No

  N/A

• What waste service is the branch provided for MR

  1100

  660

  240

  Sacks

• What waste service is the branch provided with GW

  1100

  660

  240

  Sacks

Other comments / concerns / remarks

• Add signature

  Sign

• Select date

  Date