Title Page
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Document No.
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Branch name
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Conducted on
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Prepared by
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Location
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Personnel
Rear Façade & Car Park Areas (incl. fire exits etc.) - clean & defect free?
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Defect free & clean?
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External shop front areas
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Main Entrance Auto
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Main Entrance Floor & Surrounds Clean
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Glazing defect free?
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ATM Unit Clean and Bin empty?
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ATM & Bin defect free?
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Shop front & signage defect free?
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Front elevation & visible roof defect free & safe
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All shop front (stall risers, ledges, flashing, brickwork etc) clean & defect free?
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Internal branch areas
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Banking hall defect free?
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Customer offices defect free?
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Secure counter enclosure defect free?
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Staffroom defect free?
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Circulation, corridors, stairs & lift areas defect free?
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Toilets defect free?
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Non customer facing offices or rear admin areas defect free?
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Store rooms, cleaning cupboards, plant rooms - clean and defect free?
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Internal periodic cleaning
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Walls & other high level areas defect free)
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Hard & soft flooring defect free?
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External rear areas
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Car all car park areas defect free & clean (no repairs or cleaning or clearance of vegetation required?)
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Are rear yards defect & vegetation free?
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Are or other rear elevations & visible roofs defect free& safe?
PPM and Reactive Works
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Lighting (EML & Regular) - compliant
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Plumbing and drainage
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Lift PPM & Reactive
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Internal decor
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Roller shutters - Reactive
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Fire Risk Assessments - compliant?
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Fire safety and alarm PPM & Reactive work
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Are there any rising screen defects / issues?
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Are there any auto door defects?
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Are there any rodent issues
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Bird proofing required
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HVAC Regularly maintained
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Other cleaning information
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Has your cleaner experienced any payment issues
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Have you experienced any major lack or absences of service
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Are you happy with your cleaner?
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Are you satisfied with the cleaning management?
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Are you satisfied with the window cleaning?
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Are you provided with holiday or sickness cover for your cleaner?
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Have you experienced any long term cleaning issues or absences?
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Are you provided with sufficient cleaning materials, consumables & machinery?
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Are you experiencing any issues with the WorkplaceHelpdesk?
RFM escalations
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Would you like me to escalate any FM issues to your RFM!
Waste services
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Are you satisfied with your CW service?
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Is your frequency of service sufficient?
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Are you receiving a professional service from your operative?
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Is the branch complying with the CW policy?
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Are you satisfied with your GW service
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Is your frequency of service sufficient?
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Are you using your dual bin correctly?
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What waste service is the branch provided for MR
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What waste service is the branch provided with GW
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What CW receptacle is the site using?
Other comments / concerns / remarks
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Is the site experincing any issues with any furniture requirement?
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Is the site experiencing any IT or ATM issues?
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Is the Health & Safety plan / process compliant at site?
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Are there any external customer or colleagues complaints
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Are there any landlord issues?
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Are all PPM works completed and compliant
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Are all Reactive works completed and satisfactory
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