Audit

SCORING MATRIX DEFINITIONS - 0 = Not Acceptable / 1 = Poor / 2 = Below Standard / 3 = Meets Specification / 4 = Good / 5 = Excellent

0 = Not Acceptable / 1 = Poor / 2 = Below Standard / 3 = Meets Specification / 4 = Good / 5 = Excellen

INTERNAL AREAS
Customer Facing Areas

Non-Customer Facing Areas

Circulation Areas

Toilets

Staff Room / Areas

EXTERNAL AREAS
Weekly Window Cleaning

All Six Weekly Window Cleaning & Glazing

All External Areas

Full ATM Clean

Internal Six Weekly & Six Monthly Periodic Cleans

ACTION PLAN REQUIREMENT

All Previous Action Plan Completed?

Action Plan Required For This Audit?

Date of Action Plan to be Completed
GENERAL COMMENTS SECTION

Are you happy with your day to day cleaner?

Have all internal & external windows and glazing been cleaned in accordance with the specification?

Has the Supplier provided site with adequate consumables / materials / machinery?

Does Supplier cover the day to day cleaner holidays when booked & taken by the operative?

Do you regularly see the Supplier Area / Regional Manager in your branch / site?

Would you like to escalate any issues to your RFM?

FM ISSUES TO BE ESCALATED / LOGGED WITH THE RFM and / or THE FACILITIES HELPDESK

Issues to be escalated / logged by:
CLEANING COMMENTS / COMPLAINTS / OTHER SOFT SERVICE ISSUES IDENTIFIED

Audit Completed By:
Client
Supplier
Select date