Information

  • Audit Title

  • Document No.

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

SCORING MATRIX DEFINITIONS - 0 = Not Acceptable / 1 = Poor / 2 = Below Standard / 3 = Meets Specification / 4 = Good / 5 = Excellent

  • 0 = Not Acceptable / 1 = Poor / 2 = Below Standard / 3 = Meets Specification / 4 = Good / 5 = Excellen

INTERNAL AREAS

  • Customer Facing Areas

  • Non-Customer Facing Areas

  • Circulation Areas

  • Toilets

  • Staff Room / Areas

EXTERNAL AREAS

  • Weekly Window Cleaning

  • All Six Weekly Window Cleaning & Glazing

  • All External Areas

  • Full ATM Clean

  • Internal Six Weekly & Six Monthly Periodic Cleans

ACTION PLAN REQUIREMENT

  • All Previous Action Plan Completed?

  • Action Plan Required For This Audit?

  • Date of Action Plan to be Completed

GENERAL COMMENTS SECTION

  • Are you happy with your day to day cleaner?

  • Have all internal & external windows and glazing been cleaned in accordance with the specification?

  • Has the Supplier provided site with adequate consumables / materials / machinery?

  • Does Supplier cover the day to day cleaner holidays when booked & taken by the operative?

  • Do you regularly see the Supplier Area / Regional Manager in your branch / site?

  • Would you like to escalate any issues to your RFM?

FM ISSUES TO BE ESCALATED / LOGGED WITH THE RFM and / or THE FACILITIES HELPDESK

  • Issues to be escalated / logged by:

CLEANING COMMENTS / COMPLAINTS / OTHER SOFT SERVICE ISSUES IDENTIFIED

Audit Completed By:

  • Client

  • Supplier

  • Select date

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