SCORING MATRIX DEFINITIONS - 0 = Not Acceptable / 1 = Poor / 2 = Below Standard / 3 = Meets Specification / 4 = Good / 5 = Excellent
0 = Not Acceptable / 1 = Poor / 2 = Below Standard / 3 = Meets Specification / 4 = Good / 5 = Excellen
Customer Facing Areas
Non-Customer Facing Areas
Staff Room / Areas
Weekly Window Cleaning
All Six Weekly Window Cleaning & Glazing
All External Areas
Full ATM Clean
Internal Six Weekly & Six Monthly Periodic Cleans
ACTION PLAN REQUIREMENT
All Previous Action Plan Completed?
Action Plan Required For This Audit?
Date of Action Plan to be Completed
GENERAL COMMENTS SECTION
Are you happy with your day to day cleaner?
Have all internal & external windows and glazing been cleaned in accordance with the specification?
Has the Supplier provided site with adequate consumables / materials / machinery?
Does Supplier cover the day to day cleaner holidays when booked & taken by the operative?
Do you regularly see the Supplier Area / Regional Manager in your branch / site?
Would you like to escalate any issues to your RFM?
FM ISSUES TO BE ESCALATED / LOGGED WITH THE RFM and / or THE FACILITIES HELPDESK
Issues to be escalated / logged by:
CLEANING COMMENTS / COMPLAINTS / OTHER SOFT SERVICE ISSUES IDENTIFIED
Audit Completed By: