Retail Cleaning Audit Master v1

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

SCORING MATRIX DEFINITIONS - 0 = Not Acceptable / 1 = Poor / 2 = Below Standard / 3 = Meets Specification / 4 = Good / 5 = Excellent

• 0 = Not Acceptable / 1 = Poor / 2 = Below Standard / 3 = Meets Specification / 4 = Good / 5 = Excellen

INTERNAL AREAS

• Customer Facing Areas

• Non-Customer Facing Areas

• Circulation Areas

• Toilets

• Staff Room / Areas

EXTERNAL AREAS

• Weekly Window Cleaning

• All Six Weekly Window Cleaning & Glazing

• All External Areas

• Full ATM Clean

• Internal Six Weekly & Six Monthly Periodic Cleans

ACTION PLAN REQUIREMENT

• All Previous Action Plan Completed?

  Yes

  No

  N/A

• Action Plan Required For This Audit?

  Yes

  No

  N/A

• Date of Action Plan to be Completed

  Date

GENERAL COMMENTS SECTION

• Are you happy with your day to day cleaner?

  Yes

  No

  N/A

• Have all internal & external windows and glazing been cleaned in accordance with the specification?

  Yes

  No

  N/A

• Has the Supplier provided site with adequate consumables / materials / machinery?

  Yes

  No

  N/A

• Does Supplier cover the day to day cleaner holidays when booked & taken by the operative?

  Yes

  No

  N/A

• Do you regularly see the Supplier Area / Regional Manager in your branch / site?

  Yes

  No

  N/A

• Would you like to escalate any issues to your RFM?

  Yes

  No

  N/A

FM ISSUES TO BE ESCALATED / LOGGED WITH THE RFM and / or THE FACILITIES HELPDESK

• Issues to be escalated / logged by:

  Date

CLEANING COMMENTS / COMPLAINTS / OTHER SOFT SERVICE ISSUES IDENTIFIED

Audit Completed By:

• Client

  Sign

• Supplier

  Sign

• Select date

  Date