INTERNAL AREAS

  • Customer Facing Areas

  • Customer Facing Areas Defect free?

  • Add media

  • Non-Customer Facing Areas

  • Non- Customer Facing Areas Defect free?

  • Add media

  • Circulation Areas

  • Circulation Areas Defect Free?

  • Add media

  • Toilets

  • Toilets Defect Free?

  • Staff Room / Areas

  • Staff Rooms Defect Free?

  • Add media

External Areas

  • Weekly window cleaning

  • Monthly / two monthly shop front cleaning

  • Four / eight weekly window clean

  • Internal periodic

  • Rear yard cleaning

  • Hard floor scrubbing / buffing

  • Select from range

GENERAL COMMENTS SECTION

  • Are you happy with your day to day cleaner?

  • Has the Supplier provided site with adequate consumables / materials / machinery?

  • Does Supplier cover the day to day cleaner holidays when booked & taken by the operative?

  • Do you regularly see the Supplier Area / Regional Manager in your branch / site?

  • Would you like to escalate any issues to your RFM?

  • Have all internal & external windows and glazing been cleaned in accordance with the specification?

General & Confidential Waste Services

  • Are you satisfied with your CW service?

  • Is the frequency of the CW service sufficient?

  • Are you satisfied with the professionalism of your CW operative

  • Are you satisfied with your GW service?

  • Do you have sufficient stock of sacks?

  • Is your service frequency sufficient?

  • Has the branch received the dual bin & are they using it correctly?

FM ISSUES TO BE ESCALATED / LOGGED WITH THE RFM and / or THE FACILITIES HELPDESK

CLEANING COMMENTS / COMPLAINTS / OTHER SOFT SERVICE ISSUES IDENTIFIED

Audit Completed By:

  • Client

  • Supplier

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