Retail Cleaning Audit Master v2 - Oct 16

• Document No.

• Branch Name

• Branch Type

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

INTERNAL AREAS

• Customer Facing Areas

• Customer Facing Areas Defect free?

  Yes

  No

  N/A

• Add media

  Media

• Non-Customer Facing Areas

• Non- Customer Facing Areas Defect free?

  Yes

  No

  N/A

• Add media

  Media

• Circulation Areas

• Circulation Areas Defect Free?

  Yes

  No

  N/A

• Add media

  Media

• Toilets

• Toilets Defect Free?

  Yes

  No

  N/A

• Staff Room / Areas

• Staff Rooms Defect Free?

  Yes

  No

  N/A

• Add media

  Media

External Areas

• Weekly window cleaning

• Monthly / two monthly shop front cleaning

• Four / eight weekly window clean

• Internal periodic

• Rear yard cleaning

• Hard floor scrubbing / buffing

• Select from range

GENERAL COMMENTS SECTION

• Are you happy with your day to day cleaner?

  Yes

  No

  N/A

• Has the Supplier provided site with adequate consumables / materials / machinery?

  Yes

  No

  N/A

• Does Supplier cover the day to day cleaner holidays when booked & taken by the operative?

  Yes

  No

  N/A

• Do you regularly see the Supplier Area / Regional Manager in your branch / site?

  Yes

  No

  N/A

• Would you like to escalate any issues to your RFM?

  Yes

  No

  N/A

• Have all internal & external windows and glazing been cleaned in accordance with the specification?

  Yes

  No

  N/A

General & Confidential Waste Services

• Are you satisfied with your CW service?

  Yes

  No

  N/A

• Is the frequency of the CW service sufficient?

  Yes

  No

  N/A

• Are you satisfied with the professionalism of your CW operative

  Yes

  No

  N/A

• Are you satisfied with your GW service?

  Yes

  No

  N/A

• Do you have sufficient stock of sacks?

  Yes

  No

  N/A

• Is your service frequency sufficient?

  Yes

  No

  N/A

• Has the branch received the dual bin & are they using it correctly?

  Yes

  No

  N/A

FM ISSUES TO BE ESCALATED / LOGGED WITH THE RFM and / or THE FACILITIES HELPDESK

CLEANING COMMENTS / COMPLAINTS / OTHER SOFT SERVICE ISSUES IDENTIFIED

Audit Completed By:

• Client

  Sign

• Supplier

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