Housekeeping Evening Service (Forbes 2024)

• Location Audited

• Conducted on

  Date

• Lady or Gentleman Audited

• Auditor

Courtesy and Manners

• If a housekeeping evening service attendant is encountered, they are very polite and professional. Their appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene.

  Yes

  No

  N/A

Guest Comfort and Convenience

• Evening service is provided automatically or the guest is prominently invited to call to request service.

  Yes

  No

  N/A

• Evening service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed.

  Yes

  No

  N/A

• During evening service, clothing left around the room is neatly folded or draped and left within immediate guest view.

  Yes

  No

  N/A

• During evening service, shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas.

  Yes

  No

  N/A

• Bedroom and bathroom amenities are sufficiently supplied to last until the next service.

  Yes

  No

  N/A

• During evening service, toiletries and cosmetics are neatly arranged.

  Yes

  No

  N/A

Technical Execution, Skill, & Knowledge

• During evening service, bedding is neatly prepared. If decorative items are removed, they are discreetly stored.

  Yes

  No

  N/A

• The bedroom is tidied, with significant debris removed from floors and furnishings; wastebaskets are emptied and reading materials are straightened.

  Yes

  No

  N/A

• During evening service, used bathroom linens are removed and neatly replaced, unless the guest chooses to participate in an environmental preference program.

  Yes

  No

  N/A

• If the guest opts into an environmental preference programs their requests are honored.

  Yes

  No

  N/A

Sense of Luxury

• Evening service is provided automatically.

  Yes

  No

  N/A

• High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves.

  Yes

  No

  N/A

Cleanliness and Condition

• During evening service, the bathroom counter, sink, shower, and tub are cleaned.

  Yes

  No

  N/A

• All fresh bathroom linens are clean and in excellent condition.

  Yes

  No

  N/A

Wellness

• During evening service, an effort is made to set an appropriate atmosphere.

  Yes

  No

  N/A

Facilities

• Amenities are not replaced until necessary.

  Yes

  No

  N/A