HS&S ONE VISIT - ONE SERVICE AREA

This on site document is designed to recognise behaviours, support coaching conversations and help set development goals. This document is aligned to the TM activity plan (support & development). It is not for R.O.D, RTW or investigations. It can be used as a supporting document. If your visit is lead by safety activity please utilise the 'Home to Home safe' support document. The disclaimer & confidentiality statement in iAuditor is not valid in the use of this document.

• Engineer name & tech number (this will be document title)

• Payroll number: (Required for HR)

• Visit Date/Time

  Date
• Location
  Address

• Completed By:

NOTE: Please use the HS&S HOMESAFE document for safety specific activity.

• Objectives for today's visit: (If planned, bullet point key areas for discussion).

• Key area of focus

  Select Customer Experience Performance Management Development Key Contextual Comms Health & Wellbeing Other Reward & Recognition Engagement

  • Customer Experience
  • Performance Management
  • Development
  • Key Contextual Comms
  • Health & Wellbeing
  • Other
  • Reward & Recognition
  • Engagement

Pre-visit information:

• Please include any relevant images of supporting documentation examples: Team Time, RFT, NPS, Above & Beyond, follow up actions from last visit or similar.

  Media

• How is the added media relevant to today's visit?

• Engineer topics: What you would like to discuss during this visit? (Engineer to answer prior to next steps).

Sky Behaviours: Please select areas key to today's visit.

• Select CLEAR DIRECTION DO THE RIGHT THING FEEDBACK & DEVELOPMENT CHANGE & IMPROVEMENT EMPOWERMENT COLLABORATION & TEAMWORK

  • CLEAR DIRECTION
  • DO THE RIGHT THING
  • FEEDBACK & DEVELOPMENT
  • CHANGE & IMPROVEMENT
  • EMPOWERMENT
  • COLLABORATION & TEAMWORK

• Summarise why?

On site coaching activity

• Provide a summary of the coaching conversation: (bullet the key points).

• Please include any relevant images: (All Images should comply with data protection policy).

  Media

• List examples of any actions that support 'the essentials' or 'role model' behaviours you are looking for in today's activity.

Next steps: (Objectives to support development).

• Engineer summary: What have you taken away from today's conversations that will help you in your role?

• Manager summary: What have you taken away from today's conversations that will help you support your engineer in their role?

• Review by date:

  Date

Email a copy of this document to: Engineer, yourself, your RM & admin.laserfiche@bskyb.com Ensure you enter the engineers payroll number into subject line. Your copy can be stored in iBooks on your iPad (see iAuditor 'how to' for support).

• Engineer

  Sign

• Observer

  Sign