IMPROVED Chicken Fajita Observation Checklist - V1

• Restaurant Number

• Restaurant Manager

• PIC

• DT or Dinning Room?

  DT

  Dinning Room

  Both

• Conducted on

  Date

• Prepared by

Guest Service

• Correct product description given (fajita chicken, grilled onions, lettuce, chopped tomatoes, shredded cheddar cheese and pita bread)?

  5

  4

  3

  2

  1

• Was the employee engaged, friendly & smiling?

  Yes

  No

  N/A

• Were you asked about your visit & satisfied with the response?

  Yes

  No

  N/A

• Did you received a "thank you" and an invitation to come back?

  Yes

  No

  N/A

Product Delivery

• Correct product build?

  Yes

  No

  N/A

• Is the pita bread warm?

  Yes

  No

  N/A

• Are all ingredients fresh?

  Yes

  No

  N/A

• Top of the pita bread is torn off and placed inside and at the bottom of the pita?

  Yes

  No

  N/A

• Is product in a pita bag with the top folded down?

  Yes

  No

  N/A

• Was salsa received with your order?

  Yes

  No

  N/A

Defrost/Prep

• Fajita chicken is defrosted for minimum of 24-hours?

  Yes

  No

  N/A

• Fajita chicken is labeled within a 5-day freezer-to-destroy shelf life?

  Yes

  No

  N/A

• Fajita chicken portioned out to 2.25 oz?

  Yes

  No

  N/A

• New grilled onions are defrosted for a minimum of 24 hours?

  Yes

  No

  N/A

• New grilled onions are labeled within a 3-day freezer-to-destroy shelf life?

  Yes

  No

  N/A

• New grilled onions are portioned using the blue ladle?

  Yes

  No

  N/A

Equipment

• Microwaves are clean and in good working condition?

  Yes

  No

  N/A

• Microwaves are labeled for a 35-second chicken fajita heat time?

  Yes

  No

  N/A

Other

• Prices on POS and menu board are the same?

  Yes

  No

  N/A

• Did the employees practice smart selling?

  Yes

  No

  N/A

• Are the new grilled onions being used for all current products containing grilled onions?

  Yes

  No

  N/A

Key Observables

• Comments/Observations

• Observer signature - by signing this document, I acknowledge the above items have been checked and have coached the PIC

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