• INC#

  • Completed on

  • Prepared by

  • Location

Incident Closure Checklist

Work Info

  • 1. Add work info


  • 2. Confirm incident type


  • 3. Confirm that the correct CI has been related

  • 4. Relate to other incident tickets


  • 5. Status changed to resolved

  • 6. Status reason selected

  • 7. Resolution details added

  • 8. Resolution method selected

  • 9. Cause selected

  • 10. Closure source selected

  • 11. Satisfaction rating selected

  • 12. Resolution categorisation selected

  • 13. Resolution product categorisation

  • 14. Click Save. The incident will automatically close after 5 days.

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