Information
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INC#
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Completed on
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Prepared by
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Location
Incident Closure Checklist
Work Info
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1. Add work info
Classification
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2. Confirm incident type
Relationships
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3. Confirm that the correct CI has been related
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4. Relate to other incident tickets
Resolution
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5. Status changed to resolved
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6. Status reason selected
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7. Resolution details added
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8. Resolution method selected
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9. Cause selected
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10. Closure source selected
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11. Satisfaction rating selected
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12. Resolution categorisation selected
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13. Resolution product categorisation
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14. Click Save. The incident will automatically close after 5 days.
