Internal Audit Report

• Document No.

• Conducted on

  Date

• Audit by

  Karim Bandeali

  Nalini Pillay

  Salesh Kumar

  Ahsan Bandeali

• Restaurant

  Select Dunsmuir Mission Aldergrove South Fraser Way Sumas Garden City 778 Robson 450 Robson

  • Dunsmuir
  • Mission
  • Aldergrove
  • South Fraser Way
  • Sumas
  • Garden City
  • 778 Robson
  • 450 Robson

Drive Thru Lane

• Is the drive thru lane clear of all litter and trash?

  Yes

  No

  N/A

• Are the OCB and menuboard clean and well lit, with current promotion featured?

  Yes

  No

  N/A

• Is the back door area spotlessly clean and professional looking?

  Yes

  No

  N/A

• Is there no garbage visible to customers?

  Yes

  No

  N/A

Lot / Building

• Is the patio area clean?<br>i.e. floor, tables, bench, umbrella, garbage bin

  Yes

  No

  N/A

• Is the logo properly lit?

  Yes

  No

  N/A

• Is lot free of all litter?

  Yes

  No

  N/A

• Is the landscaping neat, tidy and free of all weeds?

  Yes

  No

  N/A

• Are garbage containers clean, have good decals and not overflowing?

  Yes

  No

  N/A

• Is garbage enclosure clean and well maintained?

  Yes

  No

  N/A

• Are building lights all working and turned on when appropriate?

  Yes

  No

  N/A

• Is building clean, including windows and doors?

  Yes

  No

  N/A

• Is the parking line paint in good order?

  Yes

  No

  N/A

• Is the building paint in good order?

  Yes

  No

  N/A

Dining Room

• Are the following dust free: menu board, air vents, signs and cords?

  Yes

  No

  N/A

• Are the floors clean?

  Yes

  No

  N/A

• Are the floors free of hazards?

  Yes

  No

  N/A

• Are the side boards clean?

  Yes

  No

  N/A

• Are the tables and chairs clean?

  Yes

  No

  N/A

• Are the windows and doors clean?

  Yes

  No

  N/A

• Is the mug display stocked?

  Yes

  No

  N/A

• Is the music on and audible at a comfortable level? (85db under speakers & 80db every where else)

  Yes

  No

  N/A

• Is the wifi working?

  Yes

  No

  N/A

• Is the condiment station clean and stocked?

  Yes

  No

  N/A

• Are the salt and pepper shakers on each table and clean?

  Yes

  No

  N/A

• Are the garbage stations clean?

  Yes

  No

  N/A

• Is the counter space clean and free of clutter?

  Yes

  No

  N/A

• Are all the lights working?

  Yes

  No

  N/A

• Is the temperature comfortable?

  Yes

  No

  N/A

• Is the dining room free of any other hazards or graffiti? i.e. loose wires, tape, handwritten signs, graffiti

  Yes

  No

  N/A

• Are the kiosks clean and working properly?

  Yes

  No

  N/A

Kitchen

• Are the production and prep areas clean? i.e. floors, counter, equipment, sink

  Yes

  No

  N/A

• Is the food in chute timed and not expired?

  Yes

  No

  N/A

• Are the staff following food safety? i.e. non-contamination, hand washing

  Yes

  No

  N/A

• Are the timers in use and followed as per standards?

  Yes

  No

  N/A

• Do the non-cooked food and packaging items have appropriate stock levels?

  Yes

  No

  N/A

• Is food pulled from freezers tracked and dated?

  Yes

  No

  N/A

Washrooms

• Is the washroom clean and odor-free? i.e. surfaces, garbage bin, floor, mirrors, toilet seat, urinal

  Yes

  No

  N/A

• Is the washroom in working order? i.e. toilets, urinals, sink, hand dryer

  Yes

  No

  N/A

• Are the washroom supplies filled? i.e. soap, toilet paper, hand towel

  Yes

  No

  N/A

• Is the washroom cleaning done and recorded?

  Yes

  No

  N/A

Equipment

• Is all equipment clean and in good repair? i.e. grill, CVAP, fryers, fry warmer, mug/dishwasher, freezers & coolers, HVAC, hot water tank

  Yes

  No

  N/A

• Are all scheduled maintenance done and marked?

  Yes

  No

  N/A

• Is all the equipment set correctly?

  Yes

  No

  N/A

• Equipment Temperatures & Readings

• Chute Temperature (170-190F)

• Does the chute temperature meet the standard?

  Yes

  No

  N/A

• Fryer Recovery Time (Gas 2:25m / Electric 1:30 or under)

• Does the Fryer Recovery time reading meet the standard?

  Yes

  No

  N/A

• Walk-in Freezer Temperature (32F or lower)

• Does the walk-in freezer temperature meet the standard?

  Yes

  No

  N/A

• Walk-in Cooler Temperature (32 - 39F)

• Does the walk-in cooler temperature meet the standard?

  Yes

  No

  N/A

• Upright Freezer Temperature (32F or lower)

• Does the upright freezer temperature meet the standard?

  Yes

  No

  N/A

• Upright Cooler Temperature (32 - 39F)

• Does the upright cooler temperature meet the standard?

  Yes

  No

  N/A

• Grill Freezer Temperature (32F or lower)

• Does the grill freezer temperature meet the standard?

  Yes

  No

  N/A

• Fry Warmer Temperature (140F minimum)

• Does the fry warmer temperature meet the standard?

  Yes

  No

  N/A

• Onion Ring Warmer Temperature (140F minimum)

• Does the onion ring warmer temperature meet the standard?

  Yes

  No

  N/A

• Dishwasher (160F minimum)

• Does the dishwasher reading meet the standard?

  Yes

  No

  N/A

• Fryer Oil

• Does the fryer oil reading meet the standard?

  Yes

  No

  N/A

• Fryer Temperature (350F +/- 10)

• Does the fryer temperature meet the standard?

  Yes

  No

  N/A

• Grill Temperature (Lunch 360F +/- 5. Breakfast 300F)

• Does the grill temperature meet the standard?

  Yes

  No

  N/A

• Coffee Machine (175F minimum)

• Does the Coffee Machine Temperature meet the standard?

  Yes

  No

  N/A

• Hot Chocolate (160F minimum)

• Does the Hot Chocolate temperature meet the standard?

  Yes

  No

  N/A

• Juice Machine (44F maximum)

• Does the Juice Machine temperature meet the standard?

  Yes

  No

  N/A

• Chlorine in Dishwasher (100 ppm)

• Does the chlorine concentration in dishwasher meet the standard?

  Yes

  No

  N/A

• Sanitizer concentration (200 ppm)

• Does the sanitizer concentration meet the standard?

  Yes

  No

  N/A

Marketing Displays

• Are all POS elements current and professional looking?

  Yes

  No

  N/A

• Is the menu board current and maintained?

  Yes

  No

  N/A

• Are all posters in good shape (inside and outside)?

  Yes

  No

  N/A

• Is the store following current promotions?

  Yes

  No

  N/A

Service

• Are the staff prioritizing customers?

  Yes

  No

  N/A

• Are the customers receiving caring and fast service?

  Yes

  No

  N/A

• Are the cashiers up selling correctly?

  Yes

  No

  N/A

Food Quality

• Is the coffee fresh and timed?

  Yes

  No

  N/A

• How was the quality of food served? i.e. hot, fresh

  Yes

  No

  N/A

• Is the food assembled with care?

  Yes

  No

  N/A

• Is the portioning correct?

  Yes

  No

  N/A

Service Time

• Are service time results communicated and posted for staff to see?

  Yes

  No

  N/A

• Is the positioning chart current, posted and followed?

  Yes

  No

  N/A

• Drive Thru

• Drive Thru (avg seconds)

• Less than or equal to 90 seconds?

  Yes

  No

  N/A

• Drive Thru Lunch (avg seconds)

• Less than or equal to 60 seconds?

  Yes

  No

  N/A

• Inside

• Under 3 Minutes (avg %)

• Greater than or equal to 85%?

  Yes

  No

  N/A

• Lunch (avg seconds)

• Less than or equal to 90 seconds?

  Yes

  No

  N/A

Levels

• Is the level calling posted and followed?

  Yes

  No

  N/A

• Is the change in level calling communicated?

  Yes

  No

  N/A

• Is there appropriate stock in CVAPs?

  Yes

  No

  N/A

• Is the prep stock at an appropriate level?

  Yes

  No

  N/A

• Is there an appropriate # of staff on the shift?

  Yes

  No

  N/A

Staffing

• Are all staff in proper, clean uniform?

  Yes

  No

  N/A

• Are all the staff groomed?

  Yes

  No

  N/A

• Are all scheduled employees working?

  Yes

  No

  N/A

Manager Functions

• Are safe counts correct and recorded?

  Yes

  No

  N/A

• Are employee records up-to-date and stored safely?

  Yes

  No

  N/A

• Are all active employees NET trained?

  Yes

  No

  N/A

• Are invoices posted?

  Yes

  No

  N/A

• Are inventory counts up-to-date?

  Yes

  No

  N/A

• Is waste recorded regularly?

  Yes

  No

  N/A

• Is the walk-thru done and recorded?

  Yes

  No

  N/A

Safety & Security

• Is the back door locked?

  Yes

  No

  N/A

• Is the safe kept closed?

  Yes

  No

  N/A

• Are wet floor signs used when required?

  Yes

  No

  N/A

• Is the first aid kit and eyewash station stocked?

  Yes

  No

  N/A

• Are MSDS sheets posted?

  Yes

  No

  N/A

• Are all temperature and product tracking sheets complete/signed off and filed?

  Yes

  No

  N/A

• Is all food prep properly dated and off the floor

  Yes

  No

  N/A

• Are the security cameras working and lenses clean?

  Yes

  No

  N/A

Overall Comments

• Facility Improvements

• Staff Improvements

• Food Quality Improvements?

• Customer Care Improvements

• Cost Savings