Is the drive thru lane clear of all litter and trash?
Are the OCB and menuboard clean and well lit, with current promotion featured?
Is the back door area spotlessly clean and professional looking?
Is there no garbage visible to customers?
Is the patio area clean?
i.e. floor, tables, bench, umbrella, garbage bin
Is the logo properly lit?
Is lot free of all litter?
Is the landscaping neat, tidy and free of all weeds?
Are garbage containers clean, have good decals and not overflowing?
Is garbage enclosure clean and well maintained?
Are building lights all working and turned on when appropriate?
Is building clean, including windows and doors?
Is the parking line paint in good order?
Is the building paint in good order?
Are the following dust free: menu board, air vents, signs and cords?
Are the floors clean?
Are the floors free of hazards?
Are the side boards clean?
Are the tables and chairs clean?
Are the windows and doors clean?
Is the mug display stocked?
Is the music on and audible at a comfortable level? (85db under speakers & 80db every where else)
Is the wifi working?
Is the condiment station clean and stocked?
Are the salt and pepper shakers on each table and clean?
Are the garbage stations clean?
Is the counter space clean and free of clutter?
Are all the lights working?
Is the temperature comfortable?
Is the dining room free of any other hazards or graffiti? i.e. loose wires, tape, handwritten signs, graffiti
Are the kiosks clean and working properly?
Are the production and prep areas clean? i.e. floors, counter, equipment, sink
Is the food in chute timed and not expired?
Are the staff following food safety? i.e. non-contamination, hand washing
Are the timers in use and followed as per standards?
Do the non-cooked food and packaging items have appropriate stock levels?
Is food pulled from freezers tracked and dated?
Is the washroom clean and odor-free? i.e. surfaces, garbage bin, floor, mirrors, toilet seat, urinal
Is the washroom in working order? i.e. toilets, urinals, sink, hand dryer
Are the washroom supplies filled? i.e. soap, toilet paper, hand towel
Is the washroom cleaning done and recorded?
Is all equipment clean and in good repair? i.e. grill, CVAP, fryers, fry warmer, mug/dishwasher, freezers & coolers, HVAC, hot water tank
Are all scheduled maintenance done and marked?
Is all the equipment set correctly?
Equipment Temperatures & Readings
Chute Temperature (170-190F)
Does the chute temperature meet the standard?
Fryer Recovery Time (Gas 2:25m / Electric 1:30 or under)
Does the Fryer Recovery time reading meet the standard?
Walk-in Freezer Temperature (32F or lower)
Does the walk-in freezer temperature meet the standard?
Walk-in Cooler Temperature (32 - 39F)
Does the walk-in cooler temperature meet the standard?
Upright Freezer Temperature (32F or lower)
Does the upright freezer temperature meet the standard?
Upright Cooler Temperature (32 - 39F)
Does the upright cooler temperature meet the standard?
Grill Freezer Temperature (32F or lower)
Does the grill freezer temperature meet the standard?
Fry Warmer Temperature (140F minimum)
Does the fry warmer temperature meet the standard?
Onion Ring Warmer Temperature (140F minimum)
Does the onion ring warmer temperature meet the standard?
Dishwasher (160F minimum)
Does the dishwasher reading meet the standard?
Does the fryer oil reading meet the standard?
Fryer Temperature (350F +/- 10)
Does the fryer temperature meet the standard?
Grill Temperature (Lunch 360F +/- 5. Breakfast 300F)
Does the grill temperature meet the standard?
Coffee Machine (175F minimum)
Does the Coffee Machine Temperature meet the standard?
Hot Chocolate (160F minimum)
Does the Hot Chocolate temperature meet the standard?
Juice Machine (44F maximum)
Does the Juice Machine temperature meet the standard?
Chlorine in Dishwasher (100 ppm)
Does the chlorine concentration in dishwasher meet the standard?
Sanitizer concentration (200 ppm)
Does the sanitizer concentration meet the standard?
Are all POS elements current and professional looking?
Is the menu board current and maintained?
Are all posters in good shape (inside and outside)?
Is the store following current promotions?
Are the staff prioritizing customers?
Are the customers receiving caring and fast service?
Are the cashiers up selling correctly?
Is the coffee fresh and timed?
How was the quality of food served? i.e. hot, fresh
Is the food assembled with care?
Is the portioning correct?
Are service time results communicated and posted for staff to see?
Is the positioning chart current, posted and followed?
Drive Thru (avg seconds)
Less than or equal to 90 seconds?
Drive Thru Lunch (avg seconds)
Less than or equal to 60 seconds?
Under 3 Minutes (avg %)
Greater than or equal to 85%?
Lunch (avg seconds)
Less than or equal to 90 seconds?
Is the level calling posted and followed?
Is the change in level calling communicated?
Is there appropriate stock in CVAPs?
Is the prep stock at an appropriate level?
Is there an appropriate # of staff on the shift?
Are all staff in proper, clean uniform?
Are all the staff groomed?
Are all scheduled employees working?
Are safe counts correct and recorded?
Are employee records up-to-date and stored safely?
Are all active employees NET trained?
Are invoices posted?
Are inventory counts up-to-date?
Is waste recorded regularly?
Is the walk-thru done and recorded?
Is the back door locked?
Is the safe kept closed?
Are wet floor signs used when required?
Is the first aid kit and eyewash station stocked?
Are MSDS sheets posted?
Are all temperature and product tracking sheets complete/signed off and filed?
Is all food prep properly dated and off the floor
Are the security cameras working and lenses clean?
Food Quality Improvements?
Customer Care Improvements