JD Area Manager Visit Report (NORTH)

• Branch

• Manager

• Conducted on

  Date

• ASM

WTD TRADE OVERVIEW (%)

• AREA

• BRANCH

• APPAREL

• FOOTWEAR

• ACCESSORIES

5 WEEK TRADE OVERVIEW (%)

• AREA

• BRANCH

• APPAREL

• FOOTWEAR

• ACCESSORIES

YTD TRADE OVERVIEW (%)

• AREA

• BRANCH

• APPAREL

• FOOTWEAR

• ACCESSORIES

SALES & SERVICE

• 1-Floorwalk covered

  Yes

  No

  N/A

• 2-Team Brief fill up

  Yes

  No

  N/A

• 3-Team Brief Actioned (morning & afternoon )

  Yes

  No

  N/A

• 4-Management comunication template

  Yes

  No

  N/A

• 5-Kiosk Sales WTD - Minimum attainment of 3% achieved?

  Yes

  No

  N/A

• 6-Customer Service

  Yes

  No

  N/A

• 7-Product knowledge (FW)

  Yes

  No

  N/A

• 8-Understanding and use of BI reports

  Yes

  No

  N/A

• 9-Branch dashboard in use

  Yes

  No

  N/A

• 10-Product feedback & weekly report signed by staff

  Yes

  No

  N/A

• 11-Wall Sales filled up & actioned

  Yes

  No

  N/A

• 12-Scanners in use

  Yes

  No

  N/A

WINDOW PRESENTATION & COMMERCIALITY

• 1-Housekeeping in Area

  Yes

  No

  N/A

• 2-Mannequins / Display work

  Yes

  No

  N/A

• 3-Current Campaign / Promotional POS in use

  Yes

  No

  N/A

APPAREL PRESENTATION & COMMERCIALITY

• 1-Apparel Visual Standards – Folding, hanging, sleeves, size cubes etc.

  Yes

  No

  N/A

• 2-Mannequins / Display work

  Yes

  No

  N/A

• 3-Current Campaign / Promotional POS in use

  Yes

  No

  N/A

• 4-Product Placement - Top 10 Completed

  Yes

  No

  N/A

• 5-Product Placement - Area Top 10 actioned

  Yes

  No

  N/A

• 6-Pricing Accuracy and Ticketing

  Yes

  No

  N/A

• 7-Point from VMP actioned

  Yes

  No

  N/A

• 8-Apparel Wall Composition

  Yes

  No

  N/A

• 9-Replenishment / Densities

  Yes

  No

  N/A

• 10-All available stock on display (Visual check required)

  Yes

  No

  N/A

• 11-Apparel replenishment in use

  Yes

  No

  N/A

• 12-Housekeeping in Area

  Yes

  No

  N/A

• 13-Housekeeping in fitting room

  Yes

  No

  N/A

APPAREL MOVES

• Men's

• Women's

• Junior's

• Kids

FOOTWEAR PRESENTATION & COMMERCIALITY

• 1-Footwear Visual Standards - Lacing, Description Stickers, Shoe Shapers etc.

  Yes

  No

  N/A

• 2-Product Placement - Top 10 Completed

  Yes

  No

  N/A

• 3-Product Placement - Area Top 10 actioned

  Yes

  No

  N/A

• 4-Pricing Accuracy and Ticketing

  Yes

  No

  N/A

• 5-Trading standards regulations?

  Yes

  No

  N/A

• 6-Layout in-line with VMP or Turnover

  Yes

  No

  N/A

• 7-Non sellers list actioned

  Yes

  No

  N/A

• 8-Racks set up to correct standard

  Yes

  No

  N/A

• 9-Footwear request or stock availability in use

  Yes

  No

  N/A

• 10-Items Not on display list Completed

  Yes

  No

  N/A

• 11-Fill up función on HHT in use

  Yes

  No

  N/A

• 12-Housekeeping in Area

  Yes

  No

  N/A

FOOTWEAR MOVES

• Men's

• Women's

• Junior's

• Kids

ACCESSORIES PRESENTATION & COMMERCIALITY

• 1-Accessories Visual Standards - Kimbles, Bag straps, Alignment etc.

  Yes

  No

  N/A

• 2-Product Placement - Top 10 Completed

  Yes

  No

  N/A

• 3-Pricing Accuracy and Ticketing

  Yes

  No

  N/A

• 4-Set up in line with VMP

  Yes

  No

  N/A

• 5-All available on display -(Check via Non Sellers report)

  Yes

  No

  N/A

• 6-Housekeeping in Area

  Yes

  No

  N/A

• 7-Stock replenishment/densities

  Yes

  No

  N/A

BACK OF HOUSE

• 1-Delivery processed from previous day

  Yes

  No

  N/A

• 2-Apparel stockroom (Organized by Department/Gender/Category )

  Yes

  No

  N/A

• 3-Accesories organized

  Yes

  No

  N/A

• 4-Footwear stockroom ( Organized, faced Off , Shoe in correct location )

  Yes

  No

  N/A

• 5-Right Feet Put Away

  Yes

  No

  N/A

• 6-Fixture and Fitting organized

  Yes

  No

  N/A

• 7-POS / Consumables stored Safely

  Yes

  No

  N/A

• 8-Staff facilities clean and tidy

  Yes

  No

  N/A

• 9-Staff Notice Boards updated

  Yes

  No

  N/A

• 10-Fire exits clean & tidy

  Yes

  No

  N/A

• 11-Office Clean and Tidy

  Yes

  No

  N/A

TRAINING & DEVELOPMENT

• 1-All staff completed Targeted E-learning modules

  Yes

  No

  N/A

• 2-Additional Training Sessions Completed / Documented in File No.13

  Yes

  No

  N/A

• 3-Staff Training board Set up

  Yes

  No

  N/A

• 4-Supervisor Development / Structure in place?

  Yes

  No

  N/A

STAFFING

• 1-Staff wearing Appropriate uniform

  Yes

  No

  N/A

• 2-Three weeks of Rota's are displayed on the wall

  Yes

  No

  N/A

• 3-Till Covered

  Yes

  No

  N/A

• 4-Shifts reviewed - Sufficient staffing.

  Yes

  No

  N/A

• 5-Staff attitude

  Yes

  No

  N/A

• 6-Department coverage

  Yes

  No

  N/A

• 7-Staff sales league table

  Yes

  No

  N/A

• 8-Staff kiosk competition

  Yes

  No

  N/A

• 9-Monthly development Sheets

  Yes

  No

  N/A

LOSS CONTROL

• 1-Front of store covered

  Yes

  No

  N/A

• 2-Radios in use

  Yes

  No

  N/A

• 3-Signing in/out checked for accuracy

  Yes

  No

  N/A

• 4-Tag check - check 10 high value lines

  Yes

  No

  N/A

• 5-Fitting Room Disciplines

  Yes

  No

  N/A

• 6-IBT ratio over 90%

  Yes

  No

  N/A

PRODUCT REVIEW

OVERALL SUMMARY