Information
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Document No.
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Client
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Site Location
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Conducted on
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Prepared by
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Personnel
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Did the staff member greet you
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Was the staff member dressed in uniform
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Was the staff member displaying his / her SIA badge
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Was the entrance unobstructed
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Did the staff member handle enquiries in an acceptable manner
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Did the staff member show good customer service
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Was the staff member interacting with consumers
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Did the staff member have a professional attitude
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Was the staff member free from using his / her mobile phone during the visit
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Did the staff member acknowledge you on leaving the site / venue
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Any Additional Comments / Corrective Action
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Mystery Shopper Name
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Reported to:-
