Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Exterior Bedroom Door & Entry

  • Are the door and surround clear of scratches, black marks and chips?

  • Is the room number clear?

LOBBY AREA

  • Does the room smell fresh?

  • Is the room at a comfortable temperature?

  • Safety chain working

  • Door closer dust free

  • Fire Evacuation notice clearly marked and dust free

  • Spy hole in working order not blocked

WARDROBE

  • Doors clean, no chips, marks, opening easily

  • IRON MUST BE HUNG IN WARDROBE<br>Iron & Board - Working condition and board cover not marked, base plate clean not marked or scorched

  • Hangers - 3 Trouser, 3 Skirt clip

  • Shelves and drawers dust free

  • Base of wardrobe & skirting dust free

  • Laundry bags and price lists hanging and in perfect condition

BEDROOM

  • Air conditioning vent free of dust

  • Air conditioning instructions in place and perfect condition

  • TV working and not switched off at plug

  • Directory of services up to date on TV

  • All areas free of literature i.e. all in a collateral stand

  • Note pad & pen by phone perfect condition

COLLATERAL - All collateral& literature must be in a collateral rack with the exception of Greener Stay & Pillow menu

  • IHG Rewards application form perfect condition

  • Hospitality Promise - perfect condition or up to date on TV. 'Making your stay a complete success is our goal. Just let our Manager on Duty or front desk staff know if any part of your stay isn't satisfactory. we promise to make it right or you won't pay for that part of your stay,'

  • Room Service menu and Childrens menu perfect condition

BEDROOM

  • Telephone - Connects to front desk, clean, correct room number TYPED onto face plate

TCMF

  • Kettle clean, empty an PAT tested, no water in it

  • 2 Tea Bags, 2 Coffee sachets, 1 decaf coffee sachet, 2 sugars, 2 sweeteners,<br>2 milks (These are minimum numbers and can be adjusted up). Tea & Coffee must be branded

  • 2 white ceramic Mugs - clean, matching, stain and chip free

  • 2 matching metal teaspoons, not stained or bent (No wooden stirrers)

WALLS

  • Are the walls in good condition? Free of marks?

BEDROOM

  • Waste Bin - Bag inside, fits/tied neatly. No stains inside or out. No dents.

  • Curtains - Hang correctly, no hooks missing/broken

  • Curtains/Pelmets - No dust or cobwebs

  • Net curtains - Clean & No marks/damage

  • Pillows - All rooms minimum of 2 soft & 2 firm, (one of each on twin beds)<br>

  • Pillow Menu must be in place

  • Hair Dryer in dressing table or wardrobe - min 1200w, good condition, PAT tested

  • Luggage rack in wardrobe or bedroom - clean and good working condition

  • Window clean, opens well and restricter in place if necessary

  • Under the bed clean and free from debris

  • Bed Throw in place, clean and not creased

  • Bed base in good condition

  • Mattress turned correct way

  • Mattress protector on and no hairs

  • Pillow protectors on

  • Mirrors - dust and smear free

  • Pictures - Dust free

  • Carpet - Debris and mark free

  • Ceiling/Cornaces - dust & cobweb free

  • Skirting Boards - Dust free

LIGHTING

  • All lights working - Bedside, desk, standard lamp, ceiling.

  • All light fittings & shades clean, stain free and undamaged

FURNITURE

  • Is the desk chair clean, good condition and working?

  • Is the Sofa/armchair in good condition, not marked?

  • In the case of a sofa bed is it working and in good condition?

BATHROOM

  • Bathroom Door scratch free

  • Bathroom door lock working

  • Robe hooks on back of bathroom door (not bent)

  • Bathroom ceiling clean, no water marks, paint in good condition

  • Bathroom walls scratch and mark free, clean

  • Bathroom Glasses - 2 in place, clean, shatterproof, on coaster with logo

  • Tissues - In dispenser, dust & smear free, pointed

  • Toilet Roll - Two, pointed.

  • One hand soap at the basin, shower gel/body wash, shampoo. Conditioner may be combined with shampoo

  • Sink Plug - Working and clean

  • Sink - Clean and not cracked

  • Bath - Plug in working order and clean

  • Shower Curtain/Screen - Curtain inside bath stain free. Screen clean and smear free.

  • Soap dishes clean (no soap scum)

  • Towels - 2 bath, 2 Hand, 1 Bath mat. (Standard room Bath towels 70 x 140 cm, hand towels 40 x 70 cm, bath mat 50 x 70 cm. Exec bath sheets 100 x 150 cm) 15% shrinkage allowed. Must be white, free of logos, tassels or coloured borders

  • Forget something sign in bathroom

  • Environmental message in bathroom or collateral rack in bedroom

  • Walls over bath/round shower debris free - wipe hands on walls

  • Toilet - All areas inside and out spotless. Seat not chipped and in full working order.

  • Bathroom floor - clean, no marks or hairs, tiles not cracked

  • Bathroom Ventilation - Working and dust free

  • Chrome bathroom pedal bin, clean dent free and empty

EXECUTIVE STANDARDS

  • Where a mini bar is empty a card must be displayed advertising how to refill the mini bar and order room service.

  • Safe in place - Dust free, working, instructions on display

  • 1 Bathrobe & Slippers per person expected in room, clean

  • Shaving Mirror in bathroom - magnifying and smear free

  • Amenities tray - additional bottled and/or upgraded amenities to standard rooms

GENERAL MAINTENANCE ISSUES

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