KGH Bedroom (Updated Nov 2019)

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Exterior Bedroom Door & Entry

• Are the door and surround clear of scratches, black marks and chips?

  Yes

  No

  N/A

• Is the room number clear?

  Yes

  No

  N/A

LOBBY AREA

• Does the room smell fresh?

  Yes

  No

  N/A

• Is the room at a comfortable temperature?

  Yes

  No

  N/A

• Safety chain working

  Yes

  No

  N/A

• Door closer dust free

  Yes

  No

  N/A

• Fire Evacuation notice clearly marked and dust free

  Yes

  No

  N/A

• Spy hole in working order not blocked

  Yes

  No

  N/A

WARDROBE

• Doors clean, no chips, marks, opening easily

  Yes

  No

  N/A

• IRON MUST BE HUNG IN WARDROBE<br>Iron & Board - Working condition and board cover not marked, base plate clean not marked or scorched

  Yes

  No

  N/A

• Hangers - 3 Trouser, 3 Skirt clip

  Yes

  No

  N/A

• Shelves and drawers dust free

  Yes

  No

  N/A

• Base of wardrobe & skirting dust free

  Yes

  No

  N/A

• Laundry bags and price lists hanging and in perfect condition

  Yes

  No

  N/A

BEDROOM

• Air conditioning vent free of dust

  Yes

  No

  N/A

• Air conditioning instructions in place and perfect condition

  Yes

  No

  N/A

• TV working and not switched off at plug

  Yes

  No

  N/A

• Directory of services up to date on TV

  Yes

  No

  N/A

• All areas free of literature i.e. all in a collateral stand

  Yes

  No

  N/A

• Note pad & pen by phone perfect condition

  Yes

  No

  N/A

COLLATERAL - All collateral& literature must be in a collateral rack with the exception of Greener Stay & Pillow menu

• IHG Rewards application form perfect condition

  Yes

  No

  N/A

• Hospitality Promise - perfect condition or up to date on TV. 'Making your stay a complete success is our goal. Just let our Manager on Duty or front desk staff know if any part of your stay isn't satisfactory. we promise to make it right or you won't pay for that part of your stay,'

  Yes

  No

  N/A

• Room Service menu and Childrens menu perfect condition

  Yes

  No

  N/A

BEDROOM

• Telephone - Connects to front desk, clean, correct room number TYPED onto face plate

  Yes

  No

  N/A

TCMF

• Kettle clean, empty an PAT tested, no water in it

  Yes

  No

  N/A

• 2 Tea Bags, 2 Coffee sachets, 1 decaf coffee sachet, 2 sugars, 2 sweeteners,<br>2 milks (These are minimum numbers and can be adjusted up). Tea & Coffee must be branded

  Yes

  No

  N/A

• 2 white ceramic Mugs - clean, matching, stain and chip free

  Yes

  No

  N/A

• 2 matching metal teaspoons, not stained or bent (No wooden stirrers)

  Yes

  No

  N/A

WALLS

• Are the walls in good condition? Free of marks?

  Yes

  No

  N/A

BEDROOM

• Waste Bin - Bag inside, fits/tied neatly. No stains inside or out. No dents.

  Yes

  No

  N/A

• Curtains - Hang correctly, no hooks missing/broken

  Yes

  No

  N/A

• Curtains/Pelmets - No dust or cobwebs

  Yes

  No

  N/A

• Net curtains - Clean & No marks/damage

  Yes

  No

  N/A

• Pillows - All rooms minimum of 2 soft & 2 firm, (one of each on twin beds)<br>

  Yes

  No

  N/A

• Pillow Menu must be in place

  Yes

  No

  N/A

• Hair Dryer in dressing table or wardrobe - min 1200w, good condition, PAT tested

  Yes

  No

  N/A

• Luggage rack in wardrobe or bedroom - clean and good working condition

  Yes

  No

  N/A

• Window clean, opens well and restricter in place if necessary

  Yes

  No

  N/A

• Under the bed clean and free from debris

  Yes

  No

  N/A

• Bed Throw in place, clean and not creased

  Yes

  No

  N/A

• Bed base in good condition

  Yes

  No

  N/A

• Mattress turned correct way

  Yes

  No

  N/A

• Mattress protector on and no hairs

  Yes

  No

  N/A

• Pillow protectors on

  Yes

  No

  N/A

• Mirrors - dust and smear free

  Yes

  No

  N/A

• Pictures - Dust free

  Yes

  No

  N/A

• Carpet - Debris and mark free

  Yes

  No

  N/A

• Ceiling/Cornaces - dust & cobweb free

  Yes

  No

  N/A

• Skirting Boards - Dust free

  Yes

  No

  N/A

LIGHTING

• All lights working - Bedside, desk, standard lamp, ceiling.

  Yes

  No

  N/A

• All light fittings & shades clean, stain free and undamaged

  Yes

  No

  N/A

FURNITURE

• Is the desk chair clean, good condition and working?

  Yes

  No

  N/A

• Is the Sofa/armchair in good condition, not marked?

  Yes

  No

  N/A

• In the case of a sofa bed is it working and in good condition?

  Yes

  No

  N/A

BATHROOM

• Bathroom Door scratch free

  Yes

  No

  N/A

• Bathroom door lock working

  Yes

  No

  N/A

• Robe hooks on back of bathroom door (not bent)

  Yes

  No

  N/A

• Bathroom ceiling clean, no water marks, paint in good condition

  Yes

  No

  N/A

• Bathroom walls scratch and mark free, clean

  Yes

  No

  N/A

• Bathroom Glasses - 2 in place, clean, shatterproof, on coaster with logo

  Yes

  No

  N/A

• Tissues - In dispenser, dust & smear free, pointed

  Yes

  No

  N/A

• Toilet Roll - Two, pointed.

  Yes

  No

  N/A

• One hand soap at the basin, shower gel/body wash, shampoo. Conditioner may be combined with shampoo

  Yes

  No

  N/A

• Sink Plug - Working and clean

  Yes

  No

  N/A

• Sink - Clean and not cracked

  Yes

  No

  N/A

• Bath - Plug in working order and clean

  Yes

  No

  N/A

• Shower Curtain/Screen - Curtain inside bath stain free. Screen clean and smear free.

  Yes

  No

  N/A

• Soap dishes clean (no soap scum)

  Yes

  No

  N/A

• Towels - 2 bath, 2 Hand, 1 Bath mat. (Standard room Bath towels 70 x 140 cm, hand towels 40 x 70 cm, bath mat 50 x 70 cm. Exec bath sheets 100 x 150 cm) 15% shrinkage allowed. Must be white, free of logos, tassels or coloured borders

  Yes

  No

  N/A

• Forget something sign in bathroom

  Yes

  No

  N/A

• Environmental message in bathroom or collateral rack in bedroom

  Yes

  No

  N/A

• Walls over bath/round shower debris free - wipe hands on walls

  Yes

  No

  N/A

• Toilet - All areas inside and out spotless. Seat not chipped and in full working order.

  Yes

  No

  N/A

• Bathroom floor - clean, no marks or hairs, tiles not cracked

  Yes

  No

  N/A

• Bathroom Ventilation - Working and dust free

  Yes

  No

  N/A

• Chrome bathroom pedal bin, clean dent free and empty

  Yes

  No

  N/A

EXECUTIVE STANDARDS

• Where a mini bar is empty a card must be displayed advertising how to refill the mini bar and order room service.

  Yes

  No

  N/A

• Safe in place - Dust free, working, instructions on display

  Yes

  No

  N/A

• 1 Bathrobe & Slippers per person expected in room, clean

  Yes

  No

  N/A

• Shaving Mirror in bathroom - magnifying and smear free

  Yes

  No

  N/A

• Amenities tray - additional bottled and/or upgraded amenities to standard rooms

  Yes

  No

  N/A

GENERAL MAINTENANCE ISSUES

Any other Comments?

• Yes

  No

  N/A