Information
-
EYENG/STAFF
-
KPI Scorecard - Staff
-
Client / Site
-
Conducted on
-
Prepared by
-
Location
-
Personnel
MEP Staff
-
M1 Staff Etiquette - staff polite, courteous and knowledgeable in relation to their specific role
-
M2 Material Storage - Correct and safe storage of materials on site, eg. Lubricants and oils
-
M3 Response time - Priority 1 Response time to emergency call-outs i.e. Within specified timeframe as per SLA (100% conformance expected)
-
M4 Suitability of staff - The service provider is to ensure and be able to demonstrate that the technical staff have the required training and experience as specified in the contract scope.
-
M5 Appearance of staff - Appearance of staff i.e. Clean and pressed uniform correctly worn, including security badges
-
M6 Attendance of staff - Regularity of attendance of personnel dedicated to a specific area with a specific service output expectation (1 event in the month resulting in Partial compliance. >1 resulting in a Fail)
-
M7 Written Reports - Comprehensibility of written reports at the point of on site preparation
Cleaning Staff KPIs
-
C1 Staff Etiquette - staff polite, courteous and knowledgeable in relation to their specific role
-
C2 Material Storage - Correct and safe storage of materials on site as per COSH regulation
-
C3 Response time - Response time to emergency call-outs i.e. Within specified timeframe, as per SLA (100% conformance expected)
-
C4 Suitability of staff - The service provider is to ensure and be able to demonstrate that the housekeeping staff have the required training and experience as required for the role.
-
C5 Appearance of staff - Appearance of staff i.e. Clean and pressed uniform correctly worn, including security badges.
-
C6 Attendance of staff - Regularity of attendance of personnel dedicated to a specific area with a specific service output expectation (1 event in the month resulting in Partial compliance. >1 resulting in a Fail)
Sign Off
-
On site representative
-
Auditor's signature
