MEP Staff

  • M1 Staff Etiquette - staff polite, courteous and knowledgeable in relation to their specific role

  • M2 Material Storage - Correct and safe storage of materials on site, eg. Lubricants and oils

  • M3 Response time - Priority 1 Response time to emergency call-outs i.e. Within specified timeframe as per SLA (100% conformance expected)

  • M4 Suitability of staff - The service provider is to ensure and be able to demonstrate that the technical staff have the required training and experience as specified in the contract scope.

  • M5 Appearance of staff - Appearance of staff i.e. Clean and pressed uniform correctly worn, including security badges

  • M6 Attendance of staff - Regularity of attendance of personnel dedicated to a specific area with a specific service output expectation (1 event in the month resulting in Partial compliance. >1 resulting in a Fail)

  • M7 Written Reports - Comprehensibility of written reports at the point of on site preparation

Cleaning Staff KPIs

  • C1 Staff Etiquette - staff polite, courteous and knowledgeable in relation to their specific role

  • C2 Material Storage - Correct and safe storage of materials on site as per COSH regulation

  • C3 Response time - Response time to emergency call-outs i.e. Within specified timeframe, as per SLA (100% conformance expected)

  • C4 Suitability of staff - The service provider is to ensure and be able to demonstrate that the housekeeping staff have the required training and experience as required for the role.

  • C5 Appearance of staff - Appearance of staff i.e. Clean and pressed uniform correctly worn, including security badges.

  • C6 Attendance of staff - Regularity of attendance of personnel dedicated to a specific area with a specific service output expectation (1 event in the month resulting in Partial compliance. >1 resulting in a Fail)

Sign Off

  • On site representative

  • Auditor's signature

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