Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
MEP Staff
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M1 Staff Etiquette - staff polite, courteous and knowledgeable in relation to their specific role
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M2 Material Storage - Correct and safe storage of materials on site, eg. Lubricants and oils
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M3 Response time - Priority 1 Response time to emergency call-outs i.e. Within specified timeframe as per SLA (min 100% conformance)
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M4 Record keeping - Record of support and input to the helpdesk relating to reaction to tasking and reporting of defects (min 10% of calls logged)
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M5 Appearance of staff - Appearance of staff i.e. Clean and pressed uniform correctly worn, including security badges
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M6 Attendance of staff - Regularity of attendance of personnel dedicated to a specific site from attendance records
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M7 Written Reports - Comprehensibility of written reports at the point of on site preparation
Cleaning Staff
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C1 Staff Etiquette - staff polite, courteous and knowledgeable in relation to their specific role
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C2 Material Storage - Correct and safe storage of materials on site (98% conformance)
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C3 Response time - Response time to emergency call-outs i.e. Within two hour timeframe, on-site call-outs as per SLA (min 90% conformance)
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C4 Record keeping - Record of support and input to the helpdesk relating to reaction to tasking and reporting of defects (min 10% of calls logged)
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C5 Appearance of staff - Appearance of staff i.e. Clean and pressed uniform correctly worn, including security badges (95% by audit)
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C6 Attendance of staff - Regularity of attendance of personnel dedicated to a specific site from attendance records (100% plus conformance)
Sign Off
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On site representative
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Auditor's signature
