Lasting Impressions Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Our People

• Name badges worn ( as appropriate )<br>

  Yes

  No

  N/A

• Uniform clean, ironed and shirts tucked in

  Yes

  No

  N/A

• Cleaned, polished shoes

  Yes

  No

  N/A

• Jewellery worn as per guidelines

  Yes

  No

  N/A

• High visibility jackets worn ( as appropriate )

  Yes

  No

  N/A

• Safety shoes worn ( as appropriate )

  Yes

  No

  N/A

• Contractors are dressed for service

  Yes

  No

  N/A

• Customers are not kept waiting by Staff having social conversations whilst serving them

  Yes

  No

  N/A

• Tannoy announcements are clear and at the right volume

  Yes

  No

  N/A

Clothing

• Are all hangers facing the correct direction ( creating a question mark shape ) ?

  Yes

  No

  N/A

• Are all belts, buttons and loops done up ?

  Yes

  No

  N/A

• Is there a minimum of two sizes per arm ?

  Yes

  No

  N/A

• Are all products in size order, starting with the smallest at the front ?

  Yes

  No

  N/A

• Are fixtures and fittings clean and dust free ?

  Yes

  No

  N/A

Cafe

• All crockery and cutlery are spotlessly clean

  Yes

  No

  N/A

• Walls and windows are clean and free from sellotape and blue-tac

  Yes

  No

  N/A

• There is no damage flooring, kick rails, walls, or other areas in need of repair

  Yes

  No

  N/A

• Floors swept, clear of debris and are clean and shiny

  Yes

  No

  N/A

• All tables and chairs are clean and in good condition

  Yes

  No

  N/A

• Counters glass, preparation / shelving areas are clean

  Yes

  No

  N/A

• All products have a shelf edge label and are straight and in good condition

  Yes

  No

  N/A

Foyer

• Customer Service Desk is clean and clear of any clutter and easily accessible

  Yes

  No

  N/A

• Kiosk has age related and legal point of sale displayed

  Yes

  No

  N/A

• Newspaper cube is full, trade adverts are displayed and there are no loose leaflets

  Yes

  No

  N/A

• Here to Help board is in good condition with all photos and name plates in place

  Yes

  No

  N/A

• Community board is up to date and tidy

  Yes

  No

  N/A

• Tesco Direct desk is clean, tidy, with catalogues in good order and pens and slips available

  Yes

  No

  N/A

Outside Store Entrance

• Main entrance is clean and clear of clutter

  Yes

  No

  N/A

• Baskets are available and not obstructing the door

  Yes

  No

  N/A

• Kiddies rides, Photo Booth, Payphone, Coinstar and Stamp Machine are in good working order

  Yes

  No

  N/A

• Trolleys are clear of rubbish and all styles are readily available

  Yes

  No

  N/A

• Cyclone and A-Frame are clean and display up to date point of sale

  Yes

  No

  N/A

• Bins are clean and cleared regularly

  Yes

  No

  N/A

Car Park

• Signage is in good condition with all lighting working properly

  Yes

  No

  N/A

• Landscaping is well maintained and clear of rubbish

  Yes

  No

  N/A

• Cash machines are clean and free of old receipts

  Yes

  No

  N/A

• Recycle centre and recycling units are clear, clean, with no rubbish on the floor

  Yes

  No

  N/A

• Car Park banners are taut, level and in good condition

  Yes

  No

  N/A

• Directional arrows are easily visible and there are no pot holes

  Yes

  No

  N/A

Customer toliets

• All toilet furniture is in good working order

  Yes

  No

  N/A

• Toilet walls, floors and all surfaces are clean and free of debris

  Yes

  No

  N/A

• Toilet paper is available in all toilets

  Yes

  No

  N/A

• Toilets are free from unpleasant odours and smells

  Yes

  No

  N/A

Checkouts

• Self Service tills are clear, clean with carrier bags available

  Yes

  No

  N/A

• Re-usable bags and bags for life are displayed on the end of every checkout

  Yes

  No

  N/A

• No products are left behind on the tills and waste products are regularly removed

  Yes

  No

  N/A

• Consumables ( Carrier bags, Wine Carriers, till rolls ) are readily available

  Yes

  No

  N/A

• Leaflet holders are full, tidy, and displayed as per the current POS brochure

  Yes

  No

  N/A

Produce

• Bag holders are positioned every two modules of loose products

  Yes

  No

  N/A

• Promotion ends reflect the plan with relevant point of sale displayed

  Yes

  No

  N/A

• A Quality and Freshness check is competed three times a day

  Yes

  No

  N/A

• All Country of Origin and Date codes are correct and clearly displayed on loose products

  Yes

  No

  N/A

• All point of sale and shelf edge labels are correctly displayed and in date

  Yes

  No

  N/A

• Horticulture is clear of debris and excess water

  Yes

  No

  N/A

Counters

• Staff are dressed for service

  Yes

  No

  N/A

• Counter tickets are in a good, clean condition

  Yes

  No

  N/A

• Counters and cabinet glass are clean and free of sticky labels

  Yes

  No

  N/A

• Promotional Point of Sale and labels are checked and displayed straight

  Yes

  No

  N/A

• Counters and back walls are free from food and bags

  Yes

  No

  N/A

• No smears or splashes on walls or units

  Yes

  No

  N/A

• Pots and lids are readily available for olives

  Yes

  No

  N/A

• Products on the Hot Deli are not kept for more than 2 hours for portions and 4 hours for whole birds

  Yes

  No

  N/A

• A Quality and Freshness check is completed 3 times a day

  Yes

  No

  N/A

Bakery

• Staff are dressed for service

  Yes

  No

  N/A

• Shelves are clean and crumb free

  Yes

  No

  N/A

• Bags and tongs are available

  Yes

  No

  N/A

• Products have been baked to specification

  Yes

  No

  N/A

• Bakery is clean and tidy with no rubbish visible

  Yes

  No

  N/A

• All products have the right shelf edge label displayed

  Yes

  No

  N/A

Dotcom

• Trolleys and green trays are clean and in good condition

  Yes

  No

  N/A

• Vans a clean inside and out

  Yes

  No

  N/A

• Customer Delivery Assistants are dressed for service

  Yes

  No

  N/A

Warehouse and Back Yard

• All cages and trays are segregated for return and stored neatly

  Yes

  No

  N/A

• Yard is clean and clear of rubbish

  Yes

  No

  N/A

• Compactor area is clean and tidy

  Yes

  No

  N/A

Shop floor

• Congestion is up to date and followed

  Yes

  No

  N/A

• TV walls are clean and dust free

  Yes

  No

  N/A

• Floor is clean, including corners and edges

  Yes

  No

  N/A

• There a no damaged floor tiles, Kick Rails, Walls or other areas in need of repair or maintenance

  Yes

  No

  N/A

• All refrigeration canopies, light fittings, CCTV screens and display products are clean and dust free

  Yes

  No

  N/A

• All shelving is kept clean and damaged stripping replaced, especially in the following areas - flour, oil, rice, frozen and fresh food areas

  Yes

  No

  N/A

• Ceiling and fixture lights are all clean and in good working order

  Yes

  No

  N/A

• Ceiling is clear of clips and wires from old point of sale

  Yes

  No

  N/A

• Gap scans are taking place daily

  Yes

  No

  N/A

• Customer favourite / Must fill products are easily identified by their indicators

  Yes

  No

  N/A

• RTC cabinets / cage and must fill trolleys are clean and tidy

  Yes

  No

  N/A

• No unattended cages left in the aisles

  Yes

  No

  N/A

Point of Sale

• Product location signage is straight and in the right place

  Yes

  No

  N/A

• Point of Sale is displayed as per the POS brochure

  Yes

  No

  N/A

• Promotion ends have the correct POS per shelf

  Yes

  No

  N/A

• Every product has a readable shelf edge label and is up to date

  Yes

  No

  N/A

Petrol Filling Station

• Forecourt is clean, clear of weeds and rubbish

  Yes

  No

  N/A

• Air line and water hose are clean and in good working order

  Yes

  No

  N/A

• Gantry is clean, in good working order with correct prices displayed

  Yes

  No

  N/A

• Pump crowners are clean and un-damaged with current POS displayed

  Yes

  No

  N/A

• All glove and towel dispensers are full

  Yes

  No

  N/A

• Fire extinguishers and sand are readily available

  Yes

  No

  N/A