Checkout & Services Manager

• Checkout manager One2One

• Conducted on

  Date

• Personnel

Our People

• Name badges worn, standards of dress

  Safe

  At Risk

  N/A

• Staff greeting customers,

  Safe

  At Risk

  N/A

• Thanks for waiting is used by all staff

  Safe

  At Risk

  N/A

• Customer offered help?

  Safe

  At Risk

  N/A

• chatting to customer and smiling

  Safe

  At Risk

  N/A

• Cashiers not talking to each other

  Yes

  No

  N/A

• Price promise communication to customers

  Safe

  At Risk

  N/A

• Saying goodbye to customer

  Safe

  At Risk

  N/A

• Self service delivering great interactive service. Right people on self service.

  Safe

  At Risk

  N/A

• Talent spotting. Who are you developing into bigger role?

  Yes

  No

  N/A

• Team leader performance. Plan in place for under performance.

  Yes

  No

  N/A

• Has live and working viewpoint action plan.

  Yes

  No

  N/A

• Multi skilled is @ 80% and you are driving the plan.

  Yes

  No

  N/A

Standards

• Customer toilets, clean, working and tidy

  Yes

  No

  N/A

• Checkouts clean

  Yes

  No

  N/A

• Self service tills clean and tidy.

  Yes

  No

  N/A

• Till toppers correct to current pocket planner, stock being ordered in?

  Yes

  No

  N/A

• Lasting impressions checklist completed and filed daily

  Yes

  No

  N/A

• Checkout cockpit clean and everything has its place

  Yes

  No

  N/A

• Scales clean and no crumbs

  Yes

  No

  N/A

• Tesco bank leaflets,phone SIM cards, gift cards and home shopping leaflets full, clean and tidy

  Yes

  No

  N/A

• Bag end and checkout units to plan, has a label and is full clean and tidy.

  Yes

  No

  N/A

• Support desk clutter free and clean. Cupboard tidy ad organised

  Yes

  No

  N/A

• All equipment working. If not ref number in safe and legal (headsets and checkout equipment)

  Yes

  No

  N/A

Safe and legal

• Upto date and every red light has a next step

  Yes

  No

  N/A

• Cash office checks completed every week

  Yes

  No

  N/A

• Workplan on track

  Safe

  At Risk

  N/A

KPIs

• IDQ green, and compliant

  Yes

  No

  N/A

• Carrier bags are in budget

  Yes

  No

  N/A

• Double scans completed in timely manner and evidence this process is in place.

  Yes

  No

  N/A

• Till short/overs are investigated in the right time scales.

  Yes

  No

  N/A

• Legal training completed

  Yes

  No

  N/A

• KYS bronze and silver is 100%

  Yes

  No

  N/A

• Staff and team leader reviews completed and on track.

  Yes

  No

  N/A

• Absence is below store target

  Yes

  No

  N/A

• SYA all completed within time scales

  Yes

  No

  N/A

• Know SYA top 5 offenders and plan in place.

  Yes

  No

  N/A

• Team 5 green

  Yes

  No

  N/A

• Holidays/bank holidays all booked and tracked.

  Yes

  No

  N/A

• Delivered allowed overtime without any overspend

  Yes

  No

  N/A

• Staff searches completed

  Yes

  No

  N/A

• Able to describe the days gaps and reasons from gapscan

  Yes

  No

  N/A

• Expenses under control, carrier bags, consumables, paid outs

  Safe

  At Risk

  N/A

• RGX counts completed

  Yes

  No

  N/A

• Price errors review meeting taking place and improving

  Safe

  At Risk

  N/A

Front end scheduler

• Events planner is used and upto date.

  Yes

  No

  N/A

• All team leaders use scheduler.

  Yes

  No

  N/A

• Schedules completed 4 weeks in advance, overtime requests.

  Yes

  No

  N/A

• Scheduler accurate, till manning, holidays, absence, admin, priorities.

  Yes

  No

  N/A

• OUSH & OUCH used to identify over hours we can move

  Yes

  No

  N/A

• Sales forecast entered locked and loaded.

  Yes

  No

  N/A

Customer viewpoint

• You and your team leaders can describe current viewpoint results and what they are working on.

  Yes

  No

  N/A

• Plan in place to improve customer viewpoint

  Yes

  No

  N/A

• You and your team leaders are champions of service, leading the team to deliver great service all the time.

  Yes

  No

  N/A

• Celebrate great service.

  Yes

  No

  N/A

People

• Performance pack up to date

  Yes

  No

  N/A

• My Job reviewed and understood

  Yes

  No

  N/A

• PDP alive

  Yes

  No

  N/A

Performance pack summary

• Steering wheel

  green

  amber

  red

• Store standards

  green

  amber

  red

• Business plan

  green

  amber

  red

• Leadership

  green

  amber

  red

Summary

• Signature

  Sign

Result Page

• Signature below

• Add signature

  Sign