Information
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Document No.
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Location
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General Manager
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Conducted on
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Prepared by
Curb Appeal
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Fire features lit
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Outdoor table lamps on and/or candles lit
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Patio is set up - not broken down for the night
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Restaurant looks open - appealing from the road
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General Comments
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Pics
Host - first impression most important
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How did they greet you? Warm, friendly & confident? Awkward? Does it look like they care? Approachable?
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Fun or energetic? Flat or indifferent?
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Did they attempt to engage you?
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Strategic seating: did they seat you in a busier area of the lounge or bar
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If this was your restaurant, would this host work for you?
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General Comments
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Pictures
Bartender
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Engaging with all their bar guests?
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Fun & energetic? Extroverted? Approachable? Did they smile a lot?
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Are they having fun with staff?
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Are they able to chat with guests and/or look around the room while making drinks?
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Are they focused on closing the bar instead of serving the guests? Are there visible signs of closing?
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If this was your restaurant would you have those bartenders working for you? Would you trust them to build the business?
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General comments
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Pics
Server
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Was the lounge server warm, friendly & relaxed? Did they smile a lot?
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Please rate your server's ability to attempt to engage you, ask questions or try to start a conversation?
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How fun was the energy and environment they created
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If this was your restaurant, would you have this server working for you? Would you trust them to connect with guests and build repeat clientele?
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General Comments
Manager
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Rate the Manager presence in the lounge?
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Did their presence make a difference to the vibe in the room?
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Did you observe the Manager building business by chatting with guests?
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Did you observe the Manager help & support staff with their work?
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Please rate how energizing or motivating the Manager's presence was
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Did it look like the Manager was enjoying himself/herself? Not too serious?
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General Comments
Vibe
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Music levels upbeat and loud enough? Energetic not flat?
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Lighting dim, warm, and inviting. NOT BRIGHT? Should almost be too dark
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TV content: if no major sporting event, are they playing vibe or late night videos? No news or UFC
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Candles all lit
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Did the atmosphere created make you feel like staying and hanging out? Would it make you stay and have another drink even though you have an early morning?
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Does it appeal to the young demographic that goes out late night?
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General Comments
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Pictures
General Observations
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Did they have adequate staff on in the lounge and bar?
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Patio vibe: was it appealing late night (summer)
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Patio heaters on (summer)
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If a DJ was playing, how would you rate them?
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How was the temperature? Warm? Cold? Did it seem like the guests were comfortable?
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Washroom cleanliness
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General Comments
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Pics