Information

  • Document No.

  • Location

  • General Manager

  • Conducted on

  • Prepared by

Curb Appeal

  • Fire features lit

  • Outdoor table lamps on and/or candles lit

  • Patio is set up - not broken down for the night

  • Restaurant looks open - appealing from the road

  • General Comments

  • Pics

Host - first impression most important

  • How did they greet you? Warm, friendly & confident? Awkward? Does it look like they care? Approachable?

  • Fun or energetic? Flat or indifferent?

  • Did they attempt to engage you?

  • Strategic seating: did they seat you in a busier area of the lounge or bar

  • If this was your restaurant, would this host work for you?

  • General Comments

  • Pictures

Bartender

  • Engaging with all their bar guests?

  • Fun & energetic? Extroverted? Approachable? Did they smile a lot?

  • Are they having fun with staff?

  • Are they able to chat with guests and/or look around the room while making drinks?

  • Are they focused on closing the bar instead of serving the guests? Are there visible signs of closing?

  • If this was your restaurant would you have those bartenders working for you? Would you trust them to build the business?

  • General comments

  • Pics

Server

  • Was the lounge server warm, friendly & relaxed? Did they smile a lot?

  • Please rate your server's ability to attempt to engage you, ask questions or try to start a conversation?

  • How fun was the energy and environment they created

  • If this was your restaurant, would you have this server working for you? Would you trust them to connect with guests and build repeat clientele?

  • General Comments

Manager

  • Rate the Manager presence in the lounge?

  • Did their presence make a difference to the vibe in the room?

  • Did you observe the Manager building business by chatting with guests?

  • Did you observe the Manager help & support staff with their work?

  • Please rate how energizing or motivating the Manager's presence was

  • Did it look like the Manager was enjoying himself/herself? Not too serious?

  • General Comments

Vibe

  • Music levels upbeat and loud enough? Energetic not flat?

  • Lighting dim, warm, and inviting. NOT BRIGHT? Should almost be too dark

  • TV content: if no major sporting event, are they playing vibe or late night videos? No news or UFC

  • Candles all lit

  • Did the atmosphere created make you feel like staying and hanging out? Would it make you stay and have another drink even though you have an early morning?

  • Does it appeal to the young demographic that goes out late night?

  • General Comments

  • Pictures

General Observations

  • Did they have adequate staff on in the lounge and bar?

  • Patio vibe: was it appealing late night (summer)

  • Patio heaters on (summer)

  • If a DJ was playing, how would you rate them?

  • How was the temperature? Warm? Cold? Did it seem like the guests were comfortable?

  • Washroom cleanliness

  • General Comments

  • Pics

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.