Information

  • Document No.

  • Location

  • General Manager

  • Conducted on

  • Prepared by

Curb Appeal

  • Fire features lit

  • Outdoor table lamps on

  • Patio candles lit

  • Patio is set up - not broken down for the night

  • Restaurant looks open - appealing from the road

  • General Comments

  • Pics

Host - first impression most important

  • How did they greet you? Warm, friendly & confident? Awkward? Does it look like they care? Approachable?

  • Fun or energetic? Flat or indifferent?

  • Did they attempt to engage you?

  • Strategic seating: did they seat you in a busier area of the lounge or bar

  • If this was your restaurant, would this host work for you?

  • General Comments

  • Pictures

Bartender

  • Engaging with all their bar guests?

  • Fun & energetic? Extroverted? Approachable? Did they smile a lot?

  • Are they having fun with staff?

  • Are they able to chat with guests and/or look around the room while making drinks?

  • Are they focused on closing the bar instead of serving the guests? Are there visible signs of closing?

  • If this was your restaurant would you have those bartenders working for you? Would you trust them to build the business?

  • General comments

  • Pics

Server

  • Was the lounge server warm, friendly & relaxed? Did they smile a lot?

  • Please rate your server's ability to attempt to engage you, ask questions or try to start a conversation?

  • How fun was the energy and environment they created

  • If this was your restaurant, would you have this server working for you? Would you trust them to connect with guests and build repeat clientele?

  • General Comments

Manager

  • Rate the Manager presence in the lounge?

  • Did their presence make a difference to the vibe in the room?

  • Did you observe the Manager building business by chatting with guests?

  • Did you observe the Manager help & support staff with their work?

  • Please rate how energizing or motivating the Manager's presence was

  • Did it look like the Manager was enjoying himself/herself? Not too serious?

  • General Comments

Vibe

  • Music levels upbeat and loud enough? Energetic not flat?

  • Lighting dim, warm, and inviting. NOT BRIGHT? Should almost be too dark

  • TV content: if no major sporting event, are they playing vibe or late night videos? No news or UFC

  • Candles all lit

  • Did the atmosphere created make you feel like staying and hanging out? Would it make you stay and have another drink even though you have an early morning?

  • Does it appeal to the young demographic that goes out late night?

  • General Comments

  • Pictures

General Observations

  • Did they have adequate staff on in the lounge and bar? Does it appear like they are trying to save labour costs at the expense of the guest experience?

  • Patio vibe: was it appealing late night (summer)

  • Patio heaters on (summer)

  • If a DJ was playing, how would you rate them?

  • How was the temperature? Warm? Cold? Did it seem like the guests were comfortable?

  • Washroom cleanliness

  • General Comments

  • Pics

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