L'Azure

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

RECEPTION

• GSA / Receptionist on duty and present at the desk

  Yes

  No

  N/A

• Security team are available at the gate

  Yes

  No

  N/A

• Security team are checking guests before allowing them to enter the resort

  Yes

  No

  N/A

• CCTV room is cleaned and well organized

  Yes

  No

  N/A

• All cameras are working properly

  Yes

  No

  N/A

• Bellman is on duty and present in the Lobby

  Yes

  No

  N/A

• Guests still to check in

• Guests still due out

• VIP Rooms/ Units to be inspected by MOD

• Units are Inspected and ready for Arrivals

  Yes

  No

  N/A

• Complimentary water, tea, coffee and oriental sweets are available

  Select Good Fair Poor N/A

  • Good
  • Fair
  • Poor
  • N/A

LOBBY & PUBLIC AREAS

• Club Cars in Operation

• Club Cars are clean

  Yes

  No

  N/A

• Lobby Entrance is clean

  Yes

  No

  N/A

• Lobby Entrance lights are on

  Yes

  No

  N/A

• Lobby is clean

  Yes

  No

  N/A

• Lights all working

  Yes

  No

  N/A

• Lobby Outside smoking areas are clean and organized

  Yes

  No

  N/A

GYM

• Lights are on and functioning properly

  Yes

  No

  N/A

• AC is on and functioning properly

  Yes

  No

  N/A

• TV is on and Gym music is running on TV

  Yes

  No

  N/A

• All equipment are clean and ready to use

  Yes

  No

  N/A

• All equipment are working

  Yes

  No

  N/A

• The smell is neutral

  Yes

  No

  N/A

• Fresh towels available

  Yes

  No

  N/A

• Water is available

  Yes

  No

  N/A

• Used towel basket is available

  Yes

  No

  N/A

• Garbage bins are empty

  Yes

  No

  N/A

Seaview Restaurant

• Restaurant main entrance from outside is clean and welcoming

  Yes

  No

  N/A

• Restaurant has pleasant smell

  Yes

  No

  N/A

• Staff is well groomed with clean uniforms

  Yes

  No

  N/A

• Guests entering the Restaurant are being greeted and escorted to their table

  Yes

  No

  N/A

• No host/hostess available to greet the guest

  Yes

  No

  N/A

• Restaurant is too busy and no staff at the host/hostess desk

  Yes

  No

  N/A

• Restaurant Manager / Asst. Restaurant Manager is available.

  Yes

  No

  N/A

• Meet the Restaurant Manager/Asst. Restaurant Manager and put his/her name

• Buffet has clean, crispy, fresh and attractive look

  Yes

  No

  N/A

• Cold section has enough selection and maintained well

  Yes

  No

  N/A

• Hot section has enough selection and maintained well

  Yes

  No

  N/A

• Live cooking section has enough selection and maintained well

  Yes

  No

  N/A

• Tables are cleaned and maintained well

  Yes

  No

  N/A

• Guest dining experience was checked

  Yes

  No

  N/A

• Name of the Guest

• Room number of the Guest

• Guest feedback was

  Good

  Fair

  Poor

  N/A

• Outlet overall cleanliness

  Good

  Fair

  Poor

  N/A

• Male & Female toilets

  Good

  Fair

  Poor

  N/A

• Back areas

  Good

  Fair

  Poor

  N/A

• Room Service is available

  Yes

  No

  N/A

• How many orders was there today

• Any guest feedback to share

  Yes

  No

  N/A

Blends & Bits Beach Bar

• Blends & Bites Beach Bar and Cafe Outlet visited

  Yes

  No

  N/A

• How many Guests were in the outlet

• How many staff was available in the outlet to serve the guest

• Shisha service was available and number of shisha sold

• Any guest issues was experienced

  Yes

  No

  N/A

• BQT & EVENTS

BQT & EVENTS

• Any Events happening

  Yes

  No

  N/A

• Location of the Event

• Name of the Event

• Number of Guests

• Overall experience

  Good

  Fair

  Poor

  N/A

Main Beach

• Beach cleanliness

  Good

  Fair

  Poor

  N/A

• Sunbeds are clean and good condition

  Yes

  No

  N/A

• Umbrellas are in good condition

  Yes

  No

  N/A

• Lights at the beach are working and well maintained

  Yes

  No

  N/A

Guest Room Inspection

• Date and time of Inspection

  Date

• Unit inspected

• Arriving Guest name

• Company name

• Number of nights booked

• HK Manager/Supervisor accompanied for Inspection

  Yes

  No

  N/A

• Unit outdoor area is clean and free of any debris

  Yes

  No

  N/A

• Unit outside lights are working

  Yes

  No

  N/A

• Unit door can be opened easily and locked securely

  Yes

  No

  N/A

• Unit Main lights are working well and switches are clean

  Yes

  No

  N/A

• Unit has pleasant or natural smell

  Yes

  No

  N/A

• Please describe the odor

• Living Room and Kitchen floor is clean

  Yes

  No

  N/A

• Living Room, kitchen lights and lamps are working

  Yes

  No

  N/A

• TV is working and remote control is functioning well

  Yes

  No

  N/A

• Wi-Fi coverage is available with strong signal and speed

  Yes

  No

  N/A

• AC is functioning well

  Yes

  No

  N/A

• Living Room is free of dust and debris

  Yes

  No

  N/A

• Furniture of living room is in a good condition

  Yes

  No

  N/A

• Guest toilet is clean, towel, soap and toilet paper available

  Yes

  No

  N/A

• Living room walls are in good condition and has no discoloration and cracks on it

  Yes

  No

  N/A

Guest Room Balcony/Terrace

• Guest balcony is clean and furniture is free of dust and ready to use

  Yes

  No

  N/A

• Living room balcony and windows have been equipped with mosquito net and can be closed securely

  Yes

  No

  N/A

Kitchen

• Tea and coffee, complementary water amenities are available

  Yes

  No

  N/A

• Kitchen setup is in a good condition

  Yes

  No

  N/A

• Kitchen walls are in good condition and has no discoloration and cracks on it

  Yes

  No

  N/A

Bedroom

• Bedroom door is functioning well and lockable inside

  Yes

  No

  N/A

• Light switches are clean and functioning well

  Yes

  No

  N/A

• Bed is set up with clean and well ironed linen

  Yes

  No

  N/A

• Headboard is clean and free of any spots and marks

  Yes

  No

  N/A

• Desk and bedside tables are free of dust

  Yes

  No

  N/A

• Floor is clean and free of dust and debris

  Yes

  No

  N/A

• Windows are clean and free of spots and marks

  Yes

  No

  N/A

• Bedroom walls are in good condition and has no discoloration and cracks on it

  Yes

  No

  N/A

• Safe is available and ready to use

  Yes

  No

  N/A

• At least 3 pieces of wooden hanger are available in each section of the wardrobe

  Yes

  No

  N/A

• AC is functioning well

  Yes

  No

  N/A

Bathroom of the Guest Room

• Door is operating without any issues and lockable inside

  Yes

  No

  N/A

• Lights functioning well

  Yes

  No

  N/A

• All the switches are clean and free of any spots and marks

  Yes

  No

  N/A

• Bathroom floor is clean, free of debris, hair, spots and marks

  Yes

  No

  N/A

• Hot and cold water are available with acceptable pressure

  Yes

  No

  N/A

• Mirrors are spotless clean

  Yes

  No

  N/A

• All the taps are spotless clean

  Yes

  No

  N/A

• One hand towel, one bath towel and one bath mat are available, fresh, spotless and free of hair

  Yes

  No

  N/A

• Bathroom amenities are available on the vanity

  Yes

  No

  N/A

• Toilet bowl is clean inside and outside

  Yes

  No

  N/A

• Toilet flush is functioning well

  Yes

  No

  N/A

• Bathroom ventilation is functioning well and without noise

  Yes

  No

  N/A

• Shower glass door and glass separator are spotless clean

  Yes

  No

  N/A

• Amenities for shower fully available and dispensers functioning well

  Yes

  No

  N/A

Main Kitchen

• Kitchen In-charge on duty

  Yes

  No

  N/A

• Kitchen's operation smooth - No late orders

  Yes

  No

  N/A

• Kitchen Staff uniform is completed and clean

  Yes

  No

  N/A

• Kitchen Staff are wearing gloves and face masks

  Yes

  No

  N/A

• Working stations and table tops are clean

  Yes

  No

  N/A

• All kitchen's equipment are working

  Yes

  No

  N/A

• Steward on duty

  Yes

  No

  N/A

• Cold section floor is clean

  Yes

  No

  N/A

• Hot section floor is clean

  Yes

  No

  N/A

• Stewarding area is clean and neat

  Yes

  No

  N/A

• Receiving area is clean, neat and not blocked

  Yes

  No

  N/A

• Fridges and freezers are all working, clean and neat

  Yes

  No

  N/A

Restaurant 2nd floor

• Terrace is clean and organized

  Yes

  No

  N/A

• F&B and Kitchen Offices are clean and organized

  Yes

  No

  N/A

• F&B Store is neat and clean

  Yes

  No

  N/A

• Aynona Meeting room is clean and organized

  Yes

  No

  N/A

• Lights and AC are off (In case no event)

  Yes

  No

  N/A

Tyb Ism Meeting room and Kids zone

• Clean and organized

  Yes

  No

  N/A

• Lights and AC are off (In case no event)

  Yes

  No

  N/A

Staff Accommodation, Guest's Laundry, Stores, HK office

• Guest's laundry machines are clean and staff are on duty

  Yes

  No

  N/A

• Guest's laundry is clean and well organized

  Yes

  No

  N/A

• All stores are locked and area is clean and nead

  Yes

  No

  N/A

• HK office building is clean, neat and well organized outdoor and indoor

  Yes

  No

  N/A

• All outdoor areas near staff rooms are clean & neat

  Yes

  No

  N/A

• Staff Laundry washing machines are working properly, AC is functioning well

  Yes

  No

  N/A

• Laundry Drying area is clean and neat

  Yes

  No

  N/A

• Garbage bens near staff rooms are empty and clean

  Yes

  No

  N/A

Staff Cafeteria

• Exterior of Cafeteria and outdoor area are cleaned and organized

  Yes

  No

  N/A

• In door of cafeteria is cleaned, organized with ready table's Setup

  Yes

  No

  N/A

• Food served on time

  Yes

  No

  N/A

• Food served according to the posted menu

  Yes

  No

  N/A

• Food quantity and quality as should be

  Yes

  No

  N/A

• AC are functioning well

  Yes

  No

  N/A

• Water, Juice, Tea and coffee station is ready

  Yes

  No

  N/A

• Cutleries, plates and glasses are stacked, clean & ready

  Yes

  No

  N/A

• Kitchen is clean and well organized

  Yes

  No

  N/A