Loss Prevention Security and Warehouse

Information

REGION
Store :
Conducted on
RLPC
Manager on Duty :

1.0 - PREVIOUS MONTHS REPORT REVIEW

1.1 - Has the last Audit been reviewed?
1.2 - Has the previous months non compliance been dealt with?

2.0 - SALES FLOOR

2.1 - SECURITY GATES Gates tested and working to agreed operational standard.
2.2 - CABINETS AND CAGES Are all cabinets/cages locked and secure?
2.3 - DETAGGERS Are detaggers securely stored out of reach of customers?
2.4 - RF TAGGED PRODUCT Is all agreed product tagged? Refer to RF Tagging Guide for full list.
2.5 - LAPTOP AND TABLET ALARMS Are all laptops and tablets alarmed? Test the system to confirm it is working correctly.
2.6 - TELCO SECURITY ALARMS AND CLAMPS Are all alarms working and clamps installed correctly?
2.7 - FITNESS SECURITY Are all watches/bands secured for display? Are dummy boxes and take to counter cards being used correctly?
2.8 - PORTABLE AUDIO Are all displays alarmed or secured? Is back up stock secured according to agreed standards?
2.9 - GENERAL CASH AND CARRY SECURITY Are all agreed standards of cash and carry security up to date? Check the price point for hangsell-locked product, dummy boxes/slicks, RF tagging, spider clamps, etc.
2.10 - FLOOR MODEL BAR CODING All display/floor stock has barcode.
2.11 - SALES FLOOR OVERHEADS All products stored on overheads are either out of reach of customers or appropriate from a security and OHS perspective.
2.12 - WORKSTATIONS Confirm there is no stock in drawers being used by sales staff. Check PDAs, keys and detaggers are being stored securely, not left on top of desks.

3.0 - BACK OF HOUSE

3.1 - KEY LOG, PDA LOG AND CABINET KEYS Does the store have a key log and is it being used daily? Is the store using the PDA log correctly? Check no keys are being left on lanyards or in lockers.
3.2 - PAID IN FULL/LAYBY Is there a Paid in Full section? Are all products tagged as PIF with register receipts (not PDAs)? Is there evidence the section has been updated recently and old stock returned to the floor? Is the layby report being run at least fortnightly? Is there evidence the layby section is being kept up to date?
Section 3 follow up date for non compliance

4.0 - STOREROOM

4.1 - SOLVEUP Are there any repairs marked as 'In Store' over 2 days that have not been sent to the repairer? Are there any outstanding repairs over 25 days without a recent update in the case notes? Is the Store Manager aware of the current status of all repairs over 25 days?
4.2 - MOVEIT COMPLIANCE Is the store using the correct reference numbers for despatches (eg. Transfer number, Online order number, Solvup repair number)? Check despatches in Moveit - run a report for the last month and check for evidence of multiple despatches to private addresses.
4.3 - MOVEIT MANIFESTS Check previous 14 days of manifests to ensure driver manifests are in use and being signed.
4.4 - FREIGHT AWAITING DESPATCH Check outbound cons waiting for despatch - do all items have correct labelling and packaging appropriate to the product and destination?
4.5 - OUTSTANDING TRANSFERS Does the store have any outstanding transfers over 7 days? What action has been taken to resolve the outstanding transfers? Is the Store Manager aware of the outstanding transfers and the reason they are outstanding?
4.6 - CUSTOMER PICK-UP LOG Is there a log in use? Is it being used correctly? Are receipts being photocopied and attached to the log? Is there evidence the panel checks are being done and paperwork completed? Is there evidence of Admin checking the log regularly?

5.0 - JBRL / SOR

5.1 - JBRL BAY Does the store have a separate section of the warehouse for a JBRL bay? Is this section clearly separated from the manual credits area of the warehouse?
5.2 - JBRL RETURNS Are items suitably boxed or wrapped for transit? Do all items have correct paperwork? Solvup paperwork + receipt. Are all items current? Is there any evidence of items not being sent in the next despatch after being returned?
5.3 - JBRL PALLET WRAPPING STANDARDS Is the store taking photos of every pallet prior to sending to JBRL? Check previous two despatches for wrapping compliance.
5.4 - JBRL NON-COMPLIANCE Check recent JBRL Compliance reports - was the store listed on the non-compliance report? If so - why, and is this behaviour consistent?
5.5. - SOR COMPLIANCE Has the store achieved a minimum compliance of 95% for the previous four SORs?

6.0 - MANUAL CREDITS

6.1 - MANUAL CREDITS BAY Does the store have a dedicated section for manual credits that is clearly labelled?
6.2 - CREDITS BOOK Is the store using only one credit book? Are the most recent entries in the book up to date? Have all credits in the book been raised in TDC?
6.3 - PROBLEM CREDITS Is there evidence that all problem credits have been followed up by the store? Have all credits had an RA requested within 2 days of arriving in store? Is there evidence the Store Manager is aware of the status of all outstanding manual credits?
6.4 - CREDITS PROCEDURES Is there evidence of Storeroom, Managers and Admin all understanding the correct procedures for requesting an RA and raising a credit in TDC?

7.0 - GENERAL STORE SECURITY

7.1 - BACK OF HOUSE CAGES Are all cages locked and secure?
7.2 - BACK DOORS Are any staff using the back doors to enter or exit during trade hours?
7.3 - RUBBISH Is there evidence of a manager checking rubbish before it leaves the store?
7.4 - SECURITY CAMERAS Are all cameras working and unobscured (no banners or signs blocking the cameras)? Check that at least two managers and the Admin know how to use the system and record footage onto a USB.

8.0 - OHS

8.1 - WAV MACHINE If the store has a machine - Only staff trained by an authorised trainer are using the machine. The daily checklist is up to date and there is evidence of daily use. There is no damage to the machine.
8.2 - SAFETY KNIVES Staff are only using approved (retracting) safety knives. All other kinds of knives removed from store.
8.3 - BULKY STORAGE Is all large product being stored in line with the JB Bulky goods policy? Are the Small/Medium/Large signs and labels in place?

9.0 - GENERAL (OTHER)

9.1 - NEGATIVE STOCK ON HAND Is there evidence of the Store Manager investigating NSOH? Has there been any reduction in the number of NSOH items in the previous month?
9.2 - VARIANCE TRACKER / SOH INACCURACY REGISTER Is the Variance Tracker in use and easy to locate in store? Is there evidence of follow up by the manager in the last two weeks?
9.3 - STOLEN STOCK Is there a box of stolen stock near the manager's desk? Are all items tagged with the date found, time, location and by whom? Has an adjustment for stolen stock been submitted in the last month?
9.4 - EDI REPORT Is the Admin handling the report to Store and Media Manager daily? Is there evidence of follow-up by managers?
9.5 - INVOICE COMPLIANCE Are all agreed invoices being double-checked by a Manager? Eg. Apple, Telco, etc.

SIGN OFF

Conclusions
Manager signature
RLPC signature

Loss Prevention Security and Warehouse

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1.0 - PREVIOUS MONTHS REPORT REVIEW

2.0 - SALES FLOOR

3.0 - BACK OF HOUSE

4.0 - STOREROOM

5.0 - JBRL / SOR

6.0 - MANUAL CREDITS

7.0 - GENERAL STORE SECURITY

8.0 - OHS

9.0 - GENERAL (OTHER)

SIGN OFF

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Loss Prevention Security and Warehouse

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1.0 - PREVIOUS MONTHS REPORT REVIEW

2.0 - SALES FLOOR

3.0 - BACK OF HOUSE

4.0 - STOREROOM

5.0 - JBRL / SOR

6.0 - MANUAL CREDITS

7.0 - GENERAL STORE SECURITY

8.0 - OHS

9.0 - GENERAL (OTHER)

SIGN OFF

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