LP Store Visit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

LP Office Standards

• 1. Is the detention area clear of all items that could be used as a weapon and is all furniture positioned to ensure the safety of associates and detainees? Are the LP Office File Cabinet and Locked Desk organized per Office Standardization brochure and is the LP Office clean and organized, CCTV equipment functional?<br>

  Yes

  No

  N/A

Merchandise Protection and Physical Security / Safety

• 2. Are the Merchandise Protection Standards and EAS tagging standards correctly executed (review D 5, 15, 18, & 38 and store’s top 3 shrink departments)? Is all MPS/EAS equipment operational and are all related supplies stored in a centralized location?

  Yes

  No

  N/A

• 3. When applicable, is the store responding to and logging EAS alarms maintaining a 85% or better? Are the EAS pedestals in working condition? If not functional, has it been entered into the Breakfix system?<br><br>

  Yes

  No

  N/A

LP Processes

• 4. Is the LP Department conducting 3 to 5 DSD audits a week?

  Yes

  No

  N/A

• 5. Is the store conducting the Fine Jewelry Counts over the $529.99 price point 2 times weekly? Is LP/Management following up on all the discrepancies making the corrections in KIN and filing reports in the Jewelry Binder? Is the store conducting the monthly random jewelry audit?<br>

  Yes

  No

  N/A

• 6. Is the store conducting the Electronics audits and reconciled by LP

  Yes

  No

  N/A

• 7. Is LP completing 2 refund verifiers daily or a total of 14 a week?<br>

  Yes

  No

  N/A

• 8. Is the LP Team generating, printing and investigating Aspect/iFind/Transaction Exception Reports/LP Trakker Reports on a weekly basis?<br>

  Yes

  No

  N/A

• 9. Are there a minimum of 3 investigations folders actively being investigated by the LPM with supporting documentation?<br>

  Yes

  No

  N/A

• 10. Are all the sections of External Cases properly filled out? Does the narrative contain the 6 Elements of Proof? Is there a copy of the apprehension video in the case file?<br>

  Yes

  No

  N/A

• 11. Is the LPM updating Known Stolen in the Shrink Strategy Binder weekly?

  Yes

  No

  N/A

• 12. Is the LPM completing the Western Union Bi-weekly Checklist (2nd & 16th)?

  Yes

  No

  N/A

Store Operational Processes

• 13. Is the LPM researching RGC and Ditan shortages/overages? Is there a help ticket in the system for follow-up?<br>

  Yes

  No

  N/A

• 14. Is the store processing damaged and defective jewelry and shipped during the assigned week?

  Yes

  No

  N/A

• 15. Is the store completing the Short Date Calendar? Is the store rotating items and pulling short dates for markdowns and out of dates removed from the sales floor?

  Yes

  No

  N/A

• 16. Is the store using the DC Carton detail report? Is the store following up on any variances? Check 720 credits for validation.

  Yes

  No

  N/A

• 17. Is the LPM reviewing On-hand changes weekly over $75? Are there notes in the binder showing their findings?

  Yes

  No

  N/A

Staffing and Training

• 18. LP Payroll: Is LP scheduling and using hours per plan?

  Yes

  No

  N/A

• 19. Are all LP Positions (PT/FT) filled?

  Yes

  No

  N/A

• 20. Are all LP associates in position for 90 days or more fully certified, on boarding completed and properly coded?

  Yes

  No

  N/A

Top three (3) wins for the store visit today

• Win #1

  Yes

  No

  N/A

• Win #2

  Yes

  No

  N/A

• Win #3

  Yes

  No

  N/A

Top three (3) opportunities for the store visit today

• Opportunity #1

  Yes

  No

  N/A

• Opportunity #2

  Yes

  No

  N/A

• Opportunity #3

  Yes

  No

  N/A

Notes

• Store Tour Findings

  Yes

  No

  N/A

Store Visit Reviewed with:

• Loss Prevention Manager

  Sign

• Store Manager

  Sign