Manager Experience Evaluation

• Conducted on

  Date

• Prepared by

• Location
  Address

• Can all managers/associates speak to their personal & store goals & results?

  Yes

  No

  N/A

• Can all managers/associates speak to the most recent ADS & email capture performance?

  Yes

  No

  N/A

• Can all manager/associates identify specific recognition they received last week?

  Yes

  No

  N/A

• Can all managers/associates relate their personal segment/sales goals for the day?

  Yes

  No

  N/A

• Can all managers/associates speak to product and company focuses?

  Yes

  No

  N/A

• Is the schedule posted in a timely manner?

  Yes

  No

  N/A

• Is the floor staffed appropriately?

  Yes

  No

  N/A

• Is the schedule complete with SCS filled out completely for the day with changes notated to reflect current staffing & business flow?

  Yes

  No

  N/A

• Is an elevated experience created for internal customers through stockroom cleanliness?

  Yes

  No

  N/A

• Yes

  No

  N/A

First Impression/Store Standards

• Is the sales floor branded per visual directive?

  Yes

  No

  N/A

• Are the windows/displays/cash wrap clean & free of clutter?

  Yes

  No

  N/A

• Is the apparel product on the floor steamed & sized?

  Yes

  No

  N/A

• Are images/signage current?

  Yes

  No

  N/A

• Are associates zoned throughout the floor to create a welcoming environment & maximize the customer/patient experience?

  Yes

  No

  N/A

• Are associate uniforms & dress code to standard?

  Yes

  No

  N/A

• Are all safety protocols + procedures being followed (i.e. OSHA requirements, COVID-19 guidelines, etc.)?

  Yes

  No

  N/A

First Dose

• Are customers/patients engaged with a warm & genuine greet?

  Yes

  No

  N/A

• Are customers/patients engaged with verifying of ID requirements?

  Yes

  No

  N/A

• Are customers/patients engaged with being connected to an available associate?

  Yes

  No

  N/A

• Is the MED involved in all customer/patient interactions?

  Yes

  No

  N/A

Elevate & Enhance

• Are associates assessing the customer/patient type?

  Yes

  No

  N/A

• Are associates asking the Three Questions? [level of experience, desired effect, method of consumption]

  Yes

  No

  N/A

• Are associates addressing customer/patient concerns by actively listening?

  Yes

  No

  N/A

• Are associates addressing customer/patient concerns by acknowledging & reviewing concerns?

  Yes

  No

  N/A

• Are associates giving a store tour, introducing iPad functions, & showing table layouts?

  Yes

  No

  N/A

• Are associates showing bud pod functions & explaining the color spectrum?

  Yes

  No

  N/A

• Are associates introducing additional product options to "Aim Higher & increase ADS" while meeting customer/patient needs?

  Yes

  No

  N/A

• Are associates introducing SMS messaging, the MedMen Buds Loyalty program, & enrolling?

  Yes

  No

  N/A

Lasting Effect

• Are associates/MED reinforcing the customer/patient experience?

  Yes

  No

  N/A

• Are associates/MED reinforcing customer/patient selection & product information?

  Yes

  No

  N/A

• Are associates reviewing customer/patient order to ensure accuracy?

  Yes

  No

  N/A

• Are associates reviewing customer/patient order to ensure compliance with purchase limits based on customer/patient type?

  Yes

  No

  N/A

• Are associates reviewing any additional needs/add-ons at the cash wrap?

  Yes

  No

  N/A

• Are associates completing customer/patient profile including email capture, introducing the MedMen Buds Loyalty program and SMS messaging and enrolling?

  Yes

  No

  N/A

• Is the receipt being handed to the customer/patient or packaged in each exit bag?

  Yes

  No

  N/A

• Is the customer/patient being thanked for their purchase & being invited back to the store?

  Yes

  No

  N/A

• MED Highlights

• MED Opportunities

• MED Action Plan