FAQ
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Wish you a pleasant MOD shift
Please read the note below before you start the shift
Note:-
Please fill in the mandatory sections to successfully complete this report
Please inspect areas with a fresh eyes and reports faults and issues
Week day MOD starts at 6pm till 11 am
Week end Mod checks in to the hotel at 6 pm on Thursday and checks out at 9 am on Saturday
Weekend MOD is permitted to get their family to stay with them
Please do not order from room service, meals are restricted to buffet in lemon tree only
Laundry and Minibar would be on chargeable basis during the stay as extras
Be available round the clock for any emergencies and guest issues
MOD should submit the report to all concerned by end of the shift ( weekend mod should send the report twice, ie on Thursdays and Fridays by 12 pm )
Information
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Name of the Manager on Duty
- Abdulla Saif
- Ahmed Awais Kiani
- Anjali Pillai
- Deep Dedhia
- Hari Nair
- Jason Lynn
- John Kennedy
- L Prasad
- Maria Zaldua
- Prashanth Shetty
- Rama Koteshwara
- Roberto Bautista
- Shiju Nair
- Syed Illyas
- Thess Coral
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Date
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DAY
- MONDAY
- TUESDAY
- WEDNESDAY
- THURSDAY
- FRIDAY
- SATURDAY
- SUNDAY
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Please note that the room blocked for you may change as per business requirements , in case of sold out occupancies
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Please note that the room blocked for you may change as per business requirements , in case of sold out occupancies
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Checked for special instructions from GM
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Reported on start of shift to the operator
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Special Events
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Number of rooms at start of shift
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Number of rooms at end of shift
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Checked all activities in the lobby area and provided maximum assistance to arriving and departing guests
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Performed complete tour of the hotel and reported findings
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Minimum of 3 arrival rooms inspected
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GUEST COMPLAINTS & INCIDENTS
details
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Details
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VIP IN HOUSE / ARRIVALS
VIP DETAILS
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Details
Property Round
Walk through report
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HOTEL PHERIPHERY
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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HOTEL SIGNAGE
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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MAIN ENTRANCE
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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LOBBY
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
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Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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TEA GARDEN
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
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Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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SAFE-BOX ROOM
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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LOBBY WASHROOMS
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
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Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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RIALTO
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
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Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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LEMON TREE
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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FIRE EXITS
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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ELEVATORS
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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IBRIDA
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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REDLION
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
-
MAIN KITCHEN
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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RASOI
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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BANQUETS
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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PRAYER ROOMS
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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ADMIN OFFICE
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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HEALTH CLUB
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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SPA & SALON
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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SWIMMING POOL
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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EXECUTIVE LOUNGE
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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RUKA
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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GUEST FLOORS
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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BASEMENT 1, 2 & 3- PARKING SPACES
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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STAFF CAFETERIA
-
Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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STAFF LOCKERS
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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GARBAGE ROOM
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
-
OFFICE SPACES
-
Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
-
LAND SCAPE
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Please note details and attach pics if necessary, you may also select quick text of common issues from the list below
-
Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
-
STAFF SPOT CHECKS
name & details
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Name
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Spot check on
- Grooming
- Product Knowledge
- Attitude
- Guest interaction
- Telephone etiquettes
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Remarks if any
ROOM INSPECTION
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Room no
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Compliance
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Issues noted
- Bulbs fused
- Water leakage
- Requires cleaning
- Requires painting
- Requires polishing
- Stains on the floor
- Stains on the carpet
- Stains on the sofa
- Area blocked
- Safety issues
- Area closed for maintenance
- Area closed for cleaning
- Dust in furniture
- Stained linen
- Dust on glasses
- Odor in room
- Amenities missing
- Curtain requires pressing
- Stains on curtain
- Previous guest items left behind
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Informed to
- Engineering
- Housekeeping
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MOD SIGNATURE
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Please email this report to all HOD, Managers , GM secretary & GM