Manager on Duty Report

• Conducted on

  Date

• Prepared by

• Location
  Address

RECEPTION

• GSA / Receptionist on duty and present at the desk

  Yes

  No

  N/A

• Bellman is on duty and present in the Lobby

  Yes

  No

  N/A

• Guests still to check in

• Guests still due out

• VIP Rooms/ Units to be inspected by MOD

• Units are Inspected and ready for Arrivals

  Yes

  No

  N/A

• Complimentary water, tea, coffee and oriental sweets are available

  Select Good Fair Poor N/A

  • Good
  • Fair
  • Poor
  • N/A

• Not replenished?

  Yes

  No

  N/A

• Unorganized?

  Yes

  No

  N/A

• Did you Inform F&B Team to replenish?

  Yes

  No

  N/A

LOBBY & PUBLIC AREAS

• Club Cars in Operation

• Club Cars Out of Service

• Club Cars are clean

  Yes

  No

  N/A

• Lobby Entrance is clean

  Yes

  No

  N/A

• Bins at the Lobby Entrance are emptied

  Yes

  No

  N/A

• Lobby Entrance lights are on

  Yes

  No

  N/A

• Lobby Entrance door is working and clean

  Yes

  No

  N/A

• Lobby is clean

  Yes

  No

  N/A

• Lobby Coffee shop is open

  Yes

  No

  N/A

• Lights all working

  Yes

  No

  N/A

• Lobby Outside smoking areas are clean and organized

  Yes

  No

  N/A

BARBER SHOP

• Hairdresser comments and concerns

• Barbershop is open

  Yes

  No

  N/A

GYM

• Gym is available 7/24 with signage

  Yes

  No

  N/A

• Lights are and functioning properly

  Yes

  No

  N/A

• AC is on and functioning properly

  Yes

  No

  N/A

• TV is on and Gym music is running on TV

  Yes

  No

  N/A

• Gym equipment is clean and ready to use

  Yes

  No

  N/A

• All the Gym equipment is working

  Yes

  No

  N/A

• The smell of the Gym is neutral

  Yes

  No

  N/A

• Fresh towels available

  Yes

  No

  N/A

• Water dispenser available with cups

  Yes

  No

  N/A

• Used towel basket is empty

  Yes

  No

  N/A

• Garbage bins are empty

  Yes

  No

  N/A

Main Guest Pool

• Pool water is clean and functioning

  Yes

  No

  N/A

• Sunbeds are clean and in good condition

  Yes

  No

  N/A

• Umbrellas are clean and in good condition

  Yes

  No

  N/A

• Pool area is clean and organized, no debris on the floor.

  Yes

  No

  N/A

• Pool attendants are available

  Yes

  No

  N/A

• Duty finished?

  Yes

  No

  N/A

• Absent during the duty

  Yes

  No

  N/A

• Female changing room, toilets & showers inspection done

  Good

  Fair

  Poor

  N/A

• Lights working

  Yes

  No

  N/A

• Floor is clean

  Yes

  No

  N/A

• Showers are clean and lockable

  Yes

  No

  N/A

• Changing cabins are clean, lockable & hook for clothes available

  Yes

  No

  N/A

• Toilets are clean & toilet paper available

  Yes

  No

  N/A

• Washbasins are clean, soap and hand paper towels available

  Yes

  No

  N/A

• Male changing room, toilets & shower inspection done

  Yes

  No

  N/A

• Lights working

  Yes

  No

  N/A

• Floor is clean

  Yes

  No

  N/A

• Showers are clean and lockable

  Yes

  No

  N/A

• Changing cabins are clean, lockable & hook for clothes available

  Yes

  No

  N/A

• Toilets are clean & toilet paper available

  Yes

  No

  N/A

• Washbasins are clean, soap and hand paper towels available

  Yes

  No

  N/A

Dara Restaurant

• Restaurant main entrance from outside is clean and welcoming

  Yes

  No

  N/A

• Restaurant has pleasant smell

  Yes

  No

  N/A

• Heavy smell of live cooking?

  Yes

  No

  N/A

• Unpleasant smell of sewage?

  Yes

  No

  N/A

• Staff is well groomed with clean uniforms

  Yes

  No

  N/A

• Guests entering the Restaurant are being greeted and helped to occupy their table

  Yes

  No

  N/A

• No host/hostess available to greet the guest

  Yes

  No

  N/A

• Restaurant is too busy and no staff at the host/hostess desk

  Yes

  No

  N/A

• Restaurant Manager / Asst. Restaurant Manager is available.

  Yes

  No

  N/A

• Meet the Restaurant Manager/Asst. Restaurant Manager and put his/her name

• Buffet has clean, crispy, fresh and attractive look

  Yes

  No

  N/A

• Cold section has enough selection and maintained well

  Yes

  No

  N/A

• Hot section has enough selection and maintained well

  Yes

  No

  N/A

• Live cooking section has enough selection and maintained well

  Yes

  No

  N/A

• Cold section has enough selection and maintained well

  Yes

  No

  N/A

• Tables are cleaned and maintained well

  Yes

  No

  N/A

• Guest dining experience was checked

  Yes

  No

  N/A

• Name of the Guest

• Room number of the Guest

• Guest feedback was

  Good

  Fair

  Poor

  N/A

• Outlet overall cleanliness

  Good

  Fair

  Poor

  N/A

• Restaurant floor and buffet area

  Good

  Fair

  Poor

  N/A

• Male & Female toilets

  Good

  Fair

  Poor

  N/A

• Staff working areas

  Good

  Fair

  Poor

  N/A

• Room Service is available

  Yes

  No

  N/A

• How many orders was there today

• Any guest feedback to share

  Yes

  No

  N/A

Luca Comi

• Luca Comi Outlet visited

  Yes

  No

  N/A

• How many Guests were in the outlet

• How many staff was available in the outlet to serve the guest

• Shisha service was available and number of shisha sold

• Any guest issues was experienced

  Yes

  No

  N/A

Mediterranean Restaurant

• Mediterranean Restaurant visited

  Yes

  No

  N/A

• How many Guests were in the outlet

• How many staff was available in the outlet to serve the guest

• Shisha service was available and number of the shisha sold

• Any guest experience to share

  Yes

  No

  N/A

• Outlet overall cleanliness

  Good

  Fair

  Poor

  N/A

F&B Dining Experience

• Restaurant / Outlet name you dined in

• My overall dining experience was

  Good

  Fair

  Poor

  N/A

• I was helped by host/hostess/waiter to get a table

  Yes

  No

  N/A

• My table looked crisp and fully set up

  Yes

  No

  N/A

• I was offered initial drink within 3 minutes of sitting

  Yes

  No

  N/A

• Plates for cold station were available

  Yes

  No

  N/A

• Cold selection I have chosen had very good presentation and taste

  Yes

  No

  N/A

• Hot selection I have chosen had very good presentation and taste

  Yes

  No

  N/A

• Dessert selection I have chosen had very good presentation and taste

  Yes

  No

  N/A

• Between the dishes, my table was cleaned and maintained well by my waiter

  Yes

  No

  N/A

• My waiter's name was

BQT & EVENTS

• Any Events happening

  Yes

  No

  N/A

• Location of the Event

• Name of the Event

• Number of Guests

• Overall experience

  Good

  Fair

  Poor

  N/A

SPA & Recreation

• SPA Male Receptionist available

  Yes

  No

  N/A

• Spa is closed

  Yes

  No

  N/A

• Male SPA Cleanliness

  Good

  Fair

  Poor

  N/A

• Male SPA number of treatments today

• SPA Female Receptionist available

  Yes

  No

  N/A

• Spa is closed

  Yes

  No

  N/A

• Female SPA Cleanliness

  Good

  Fair

  Poor

  N/A

• Public areas

  Good

  Fair

  Poor

  N/A

• Pool water quality

  Good

  Fair

  Poor

  N/A

• Beach cleanliness

  Good

  Fair

  Poor

  N/A

• Female SPA number of treatments today

Main Beach

• Beach cleanliness

  Good

  Fair

  Poor

  N/A

• Sunbeds are clean and good condition

  Yes

  No

  N/A

• Umbrellas are in good condition

  Yes

  No

  N/A

• Lights at the beach are working and well maintained

  Yes

  No

  N/A

Guest Room Inspection

• Date and time of Inspection

  Date

• Unit ispected

• Arriving Guest name

• Company name

• VIP Status

• Number of nights booked

• HK Manager/Supervisor accompanied for Inspection

• Unit outdoor area is clean and free of any debries

  Yes

  No

  N/A

• Unit outside lights working

  Yes

  No

  N/A

• Unit door bell is working

  Yes

  No

  N/A

• Unit door can be opened easily and locked securely

  Yes

  No

  N/A

• Unit Main lights are working well and switches are clean

  Yes

  No

  N/A

• Unit has pleasant or natural smell

  Yes

  No

  N/A

• Please describe the odor

• Living Room and Kitchen floor is clean

  Yes

  No

  N/A

• Living Room, kitchen lights and lamps are working

  Yes

  No

  N/A

• TV is working and remote control is functioning well

  Yes

  No

  N/A

• Wi-Fi coverage is available with strong signal and speed

  Yes

  No

  N/A

• Desk phone is working and note pad with pen/pencil is available

  Yes

  No

  N/A

• AC is functioning well as set on +22 C

  Yes

  No

  N/A

• Living Room is free of dust and debries

  Yes

  No

  N/A

• Furniture of living room is in a good condition

  Yes

  No

  N/A

• All the bins are clean inside and outside

  Yes

  No

  N/A

• Guest toilet is clean, towel, soap and toilet paper available

  Yes

  No

  N/A

• Living room walls are in good condition and has no discoloration and cracks on it

  Yes

  No

  N/A

Guest Room Balcony/Terrace

• Guest balcony is clean and furniture is free of dust and ready to use

  Yes

  No

  N/A

• Living room balcony and windows have been equipped with mosquito net and can be closed securely

  Yes

  No

  N/A

• Yes

  No

  N/A

Kitchen

• Tea and coffee, complementary water amenities are available

  Yes

  No

  N/A

• Kitchen furniture is in a good condition

  Yes

  No

  N/A

• Hot and cold water are available and with acceptable pressure

  Yes

  No

  N/A

• Kitchen walls are in good condition and has no discoloration and cracks on it

  Yes

  No

  N/A

Bedroom

• Bedroom door is functioning well and lockable inside

  Yes

  No

  N/A

• Light switches are clean and functioning well

  Yes

  No

  N/A

• Bed is set up with clean and well ironed linen

  Yes

  No

  N/A

• Bedhead is clean and free of any spots and marks

  Yes

  No

  N/A

• Desk and bedside tables are free of dust

  Yes

  No

  N/A

• Floor is clean and free of dust and debris

  Yes

  No

  N/A

• Curtails are clean and well ironed

  Yes

  No

  N/A

• Furniture is in a good condition

  Yes

  No

  N/A

• Windows are clean and free of spots and marks

  Yes

  No

  N/A

• Bedroom walls are in good condition and has no discoloration and cracks on it

  Yes

  No

  N/A

• Windows and terrace doors are equipped with net and can be closed securely

  Yes

  No

  N/A

• Two pieces of Laundry bag and Laundry form is available in the wardrobe

  Yes

  No

  N/A

• Shoe mitt, shoe sponge, sewing kit are available in the drawer of the wardrobe

  Yes

  No

  N/A

• Safe is available and ready to use

  Yes

  No

  N/A

• At least 5 pieces of wooden hanger is available in each section of the wardrobe

  Yes

  No

  N/A

• Desk phone is functioning well and note pad with pen/pencil available

  Yes

  No

  N/A

• All the lights and lamps are working well

  Yes

  No

  N/A

• AC is functioning well as set on +22 C

  Yes

  No

  N/A

Bathroom of the Guest Room

• Door is operating without any issues and lockable inside

  Yes

  No

  N/A

• Lights functioning well

  Yes

  No

  N/A

• All the switches are clean and free of any spots and marks

  Yes

  No

  N/A

• Bathroom floor is clean, free of debris, hair, spots and marks

  Yes

  No

  N/A

• Hot and cold water are available and acceptable pressure

  Yes

  No

  N/A

• Mirrors are spotlessly clean

  Yes

  No

  N/A

• All the taps are spotlessly clean

  Yes

  No

  N/A

• Two hand towels and two bath towels are available, fresh, spotless and free of hair

  Yes

  No

  N/A

• Bathroom amenities are available on the vanity

  Yes

  No

  N/A

• Toilet bowl is clean inside and outside

  Yes

  No

  N/A

• Toilet flush is functioning well

  Yes

  No

  N/A

• Bathroom ventilation is functioning well and without noise

  Yes

  No

  N/A

• Shower glass door and glass separator are spotlessly clean

  Yes

  No

  N/A

• Amenities for shower fully available and dispensers functioning well

  Yes

  No

  N/A

• Hot and cold water are available with acceptable pressure

  Yes

  No

  N/A