Manager On Duty Report

• Manager on Duty

• Date

  Date

• VIP Arrivals

• Meeting & Events

• Guest Satisfaction Issues

• Performed complete tour of the hotel and reported findings

-1 Floor Good condition & cleanliness of:

• Parking Area Floor, Walls, Garage Door

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Parking Entrance Carpet, Stairs, Lights

  Compliant

  Non - Compliant

  Not Checked

  N/A

Outside of the Hotel Good condition & cleanliness of:

• Walkways, hotel entrance, landscape area

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Flags, Lights, Signages

  Compliant

  Non - Compliant

  Not Checked

  N/A

• No cars to be stopped in front of hotel

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Smoking area designated for guests

  Compliant

  Non - Compliant

  Not Checked

  N/A

Hotel Entrance & Lobby Area Good condition & cleanliness of:

• Doors, Windows, Floors, Ceiling, Baseboards, Branded hotel mat

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Vents, AC, Music, TV, Totems, Lights, ATM

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Lobby tables, chairs, sofas

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Flowershop

  Compliant

  Non - Compliant

  Not Checked

  N/A

Front Desk Good condition & cleanliness of:

• Reception Desks & Concierge Desk

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Luggage Room & Trolley Cart

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Staff uniform, name tag, YIC pin, grooming

  Compliant

  Non - Compliant

  Not Checked

  N/A

ADD Restaurant & Aptys Bar Good condition & cleanliness of:

• Chairs, tables, bar counters

  Compliant

  Non - Compliant

  Not Checked

  N/A

• TV, Music, Vents, AC, Lights, Floor

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Breakfast Buffet Area

  Compliant

  Non - Compliant

  Not Checked

  N/A

Taste of Blu

• Furniture, walls, ceiling, floor

  Compliant

  Non - Compliant

  Not Checked

  N/A

• TV, Music, Vents, AC, Lights

  Compliant

  Non - Compliant

  Not Checked

  N/A

New York Restaurant & Terrace Good condition & cleanliness of:

• Chairs, Tables, Windows, Door, Ceiling, Floor

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Bar Area, Working Station

  Compliant

  Non - Compliant

  Not Checked

  N/A

• TV, Music, Vents, AC, Lights

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Terrace, NY Private Dining Room, Flowers

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Staff uniform, name tag, YIC pin, grooming

  Compliant

  Non - Compliant

  Not Checked

  N/A

Public Restrooms Good condition & cleanliness of:

• Doors, Floor, Ceiling, Wall, Lights, Ventilation, AC

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Mirrors, Vanity top, Wash basin, Waste bins

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Supplies (Paper, Soap), Cleaning log

  Compliant

  Non - Compliant

  Not Checked

  N/A

Jasmine Boardroom Good condition & cleanliness of:

• Is there any event in the near future in this function room?

  Yes

  No

  N/A

• Doors, Windows, Ceiling, Floors, Walls

  Compliant

  Non - Compliant

  Not Checked

  N/A

• TV, Lights, AC, Sockets, Phone

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Tables, Chairs, Set up

  Compliant

  Non - Compliant

  Not Checked

  N/A

Mezzanine Foyer Good condition & cleanliness of:

• Wall, Ceiling, Floor, Staircase, Changing Room

  Compliant

  Non - Compliant

  Not Checked

  N/A

Begonia Good condition & cleanliness of:

• Is there any event in the near future in this function room?

  Yes

  No

  N/A

• Doors, Windows, Ceiling, Floors, Walls

  Compliant

  Non - Compliant

  Not Checked

  N/A

• TV, Lights, AC, Sockets, Phone

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Tables, Chairs, Set up

  Compliant

  Non - Compliant

  Not Checked

  N/A

Rose Good condition & cleanliness of:

• Is there any event in the near future in this function room?

  Yes

  No

  N/A

• Doors, Windows, Ceiling, Floors, Walls

  Compliant

  Non - Compliant

  Not Checked

  N/A

• TV, Lights, AC, Sockets, Phone

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Tables, Chairs, Set up

  Compliant

  Non - Compliant

  Not Checked

  N/A

Blu & Blu Terrace Good condition & cleanliness of:

• Is there any event in the near future in this function room?

  Yes

  No

  N/A

• Doors, Windows, Ceiling, Floors, Walls

  Compliant

  Non - Compliant

  Not Checked

  N/A

• TV, Lights, AC, Sockets, Phone

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Tables, Chairs, Set up

  Compliant

  Non - Compliant

  Not Checked

  N/A

Executive Good condition & cleanliness of:

• Is there any event in the near future in this function room?

  Yes

  No

  N/A

• Doors, Windows, Ceiling, Floors, Walls

  Compliant

  Non - Compliant

  Not Checked

  N/A

• TV, Lights, AC, Sockets, Phone

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Tables, Chairs, Set up

  Compliant

  Non - Compliant

  Not Checked

  N/A

Loft & Loft Foyer Good condition & cleanliness of:

• Is there any event in the near future in this function room?

  Yes

  No

  N/A

• Doors, Windows, Ceiling, Floors, Walls

  Compliant

  Non - Compliant

  Not Checked

  N/A

• TV, Lights, AC, Sockets, Phone

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Tables, Chairs, Set up

  Compliant

  Non - Compliant

  Not Checked

  N/A

Business Center Good condition & cleanliness of:

• Door, Tables, Chair, PC, Printer, Lights

  Compliant

  Non - Compliant

  Not Checked

  N/A

Public Restrooms Good condition & cleanliness of:

• Doors, Floor, Ceiling, Wall

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Mirrors, Vanity top, Wash basin, Waste bins

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Lights, Ventilation, AC

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Supplies (Paper, Soap), Cleaning log

  Compliant

  Non - Compliant

  Not Checked

  N/A

Lotus Reception Desk Good condition & cleanliness of:

• Lights, Reception desk, Doors, Guest Wardrobe

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Staff uniform, Grooming,

  Compliant

  Non - Compliant

  Not Checked

  N/A

Lotus Beauty Good condition & cleanliness of:

• Furniture, Mirrors, Sinks, Lights, AC, Music

  Compliant

  Non - Compliant

  Not Checked

  N/A

Lotus Changing Rooms - Men / Women Good condition & cleanliness of:

• Ceiling, Walls, Floor, Lockers, Showers, Restrooms

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Light, AC, Vents, Sockets

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Supplies (hairdryer, tissues, cotton pads, soap, hand sanitiser)

  Compliant

  Non - Compliant

  Not Checked

  N/A

Lotus Aqua Zone Good condition & cleanliness of:

• Tables, Chairs, Mirrors, Lights, Waste Basket, Towel Bins

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Jacuzzi, Saunas, Showers, Treatment Rooms

  Compliant

  Non - Compliant

  Not Checked

  N/A

Zaxi Restaurant & Terrace

• Decor, Flowers, Furniture, Guest Area

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Music, Lights, AC, Vents, Walls, Ceiling, Floor

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Bar, Backside Area, Kitchen

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Uniform, name tag, YIC pin, grooming

  Compliant

  Non - Compliant

  Not Checked

  N/A

Public Restrooms Good condition & cleanliness of:

• Doors, Floor, Ceiling, Wall, Lights, AC

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Mirrors, Vanity top, Wash basin, Waste bins

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Supplies (Paper, Soap, Seat cover, Cleaning log)

  Compliant

  Non - Compliant

  Not Checked

  N/A

Kitchen & Dishwashing Area Good condition & cleanliness of:

• Walls, Ceiling, Floors, Sinks, Vents, AC

  Yes

  No

  N/A

• Equipment, Fridges, Countertops, Waste bins

  Yes

  No

  N/A

• Uniforms, Grooming

  Yes

  No

  N/A

Staff Canteen Good condition & cleanliness of:

• Furniture, Floors, Walls, Ceiling, Doors

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Staff meals quality & taste

  Good

  Fair

  Poor

  N/A

Staff Changing Rooms & Restrooms Good condition & cleanliness of:

• Ladies' Changing Room

• Men's Changing Room

Laundry Area Good condition & cleanliness of:

• Cleanliness and functionality of laundry equipment

  Compliant

  Non-Compliant

  N/A

Staff Smoking Area Good condition & cleanliness of:

• Vents, floor, ceiling

Service Area Good condition & cleanliness of:

• 2nd - 8th Floor<br>(Room Service trays/HSK trays)

  Compliant

  Non - Compliant

  Not Checked

  N/A

Black Sea Good condition & cleanliness of:

• Is there any event in the near future in this function room?

  Yes

  No

  N/A

• Doors, Windows, Ceiling, Floors, Walls, Lights, TV, Furniture

  Compliant

  Non - Compliant

  Not Checked

  N/A

Side & Main Foyer Good condition & cleanliness of:

• Is there any event in the near future in this function room?

  Yes

  No

  N/A

• Doors, Windows, Ceiling, Floors, Walls

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Lights, AC, Tables, Chairs, Set

  Compliant

  Non - Compliant

  Not Checked

  N/A

Public Restrooms Good condition & cleanliness of:

• Doors, Floor, Ceiling, Wall, Lights, AC

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Mirrors, Vanity top, Wash basin, Waste bins

  Compliant

  Non - Compliant

  Not Checked

  N/A

• Supplies (Paper, Soap, Cleaning Log)

  Compliant

  Non - Compliant

  Not Checked

  N/A

ROOM INSPECTION

• Room Number

• Entry Good condition & cleanliness of:

• Entry door, frame, lock operations, lights, walls, ceiling, floor

  Good

  Fair

  Poor

  N/A

• Wardrobe: <br>Wardrobe lights, iron & ironing board, hangers, safe box, hairdryer, luggage rack

  Good

  Fair

  Poor

  N/A

• Bar Cabinet:<br>Minibar, kettle, coffee/tea supplies

  Good

  Fair

  Poor

  N/A

• Bathroom Good condition & cleanliness of:

• Bathroom door, frame, lock operation, door stopper

  Good

  Fair

  Poor

  N/A

• Bathroom vanity, sink, toilet, shower, bathtub

  Good

  Fair

  Poor

  N/A

• Bathroom walls, floor, ceiling, door, lights, ventilation

  Good

  Fair

  Poor

  N/A

• Bathroom supplies, towels

  Good

  Fair

  Poor

  N/A

• Windows Good condition & cleanliness of:

• Drapery, Windows, Frames

  Good

  Fair

  Poor

  N/A

• Bed room Good condition & cleanliness of:

• Bedroom lights, walls, ceiling, floor, under bed cleanliness, AC

  Good

  Fair

  Poor

  N/A

• Bedroom furniture (tables, desks, cabins, sofa, chair, night stand desk, telephone, TV)

  Good

  Fair

  Poor

  N/A

• Bedroom bed & bedding (linen)

  Good

  Fair

  Poor

  N/A

• Safety & Security

• Smoke Detector, Sprinkler System, Emergency Exit Directions

  Safe

  At Risk

  N/A

NAME & DETAILS

• Name

• Spot check on

  Select Grooming Product Knowledge Attitude Guest interaction Telephone etiquettes

  • Grooming
  • Product Knowledge
  • Attitude
  • Guest interaction
  • Telephone etiquettes

• Remarks if any