Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Service Advisors
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Service Advisors update customers with the progress of their vehicles through the workshop. Evidence exists on the daily diary. This is supported with comments made on CSI verbatim.
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Workshop control system operated. Evidence that the workshop control T Card system is operated T Card in rack checked against the job the technician is working on.
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Customer has had detailed additional work discussed with them and a signed copy of the VHC is attached to the job card.
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All service follow up calls are actioned, filed with conversion rate recorded
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Evidence the VHC's are entered onto the Auto VHC Platform.
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Job cards have a contact number and time of collection recorded.
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EMAC service plans are checked to ensure sufficient funds are available and no problems exists that may cause the department to be standing the cost.
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CSI Questionairre is discussed with customer before they leave the dealership and a valid email address is entered onto VMS. Evidence from email league and YOC website.
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Job cards are raised 48 hours on advance. Evidence required. This is to include recall checks across all franchises.
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Daily Škoda pre-customer visit carried out and signed for by service advisor and master technician.
Technicians
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Seat covers and floor mats are utilised by technicians. Walk through evidence required.
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Technicians individual housekeeping is to a reasonable standard. Walk through evidence required.
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All special tools are hung on board in correct position where applicable recorded on location list.
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VHC's are carried out on 85% of all throughput. Evidence at month end from platform.
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Warranty parts are tagged and signed back into the parts department. Empirical evidence required discussion with parts advisors.
Parts Advisors
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Monthly stock check are carried out and signed by After Sales Manager. Evidence of recorded checks filed in month order.
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Lost or recorded sales followed up from parts book. Evidence that a policy of second facing customers an hour or so after they have obtained a price. This should be recorded on the same sheet as the original enquiry.
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Stock order are processed in a timely manner.
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VHC's are processed and sent back to service in under 10 minutes. Evidence from discussion with service advisors and interrogation of platform.
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Quarterly marketing plans supported and discussed with ASM.
Sign off
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Signature of Auditor
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Select date
