Title Page
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Conducted on
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Prepared by
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Location
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Name
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Manager you are reviewing
Communication & Professionalism
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How often do they answer your calls
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On average how many times do you call before you get an answer
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How is the managers attitude
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How is the managers professional appearance
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How is the managers energy
Customer Interactions
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Rate the managers general demeanor with the customer
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Rate how well the manager handles challenging customers
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Rate how prompt the manager is to address and handle the customers issues
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Rate how well the manager can explain our products and services
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Rate how well the manager supports the production team when communicating with the customer
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Rate how the manager handles upsells and changes to the contract
Production Knowledge
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Rate the managers general construction knowledge.
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Rate the managers piering knowledge
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Rate the managers waterproofing knowledge
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Rate the managers anchor knowledge
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Rate the managers knowledge of handling obstructions
Procedural Knowledge
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Rate the managers on handling your concerns
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Rate the managers on handling CSR issues
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Rate the managers on handling salesman issues
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Rate the managers on handling mechanic issues
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Rate the managers on handling scheduling issues
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Rate the managers on handling incentive questions
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Rate the managers on handling warehouse issues (i.e., products, tools, trucks, etc.)
