M&S Cleaning Inspection V12 Checklist

Acceptable standard - entrance doors, ground floor external and internal glass including framework, escalator panels and customer facing balustrade glass and any internal hospitality glass must be left in a clean and dry condition, smear and run marks free

Unacceptable standard - run marks, streaks, finger marks and/or any other soiling on the glass surface
Frames left wet and have dried with evaporation marks and/or dirt attracted to the moisture.

Check all customer facing high level Windows, trolley bays, signage and canopies.
Should there be a requirement for cleaning - advise the store to log it with their incumbent cleaning contractor

Acceptable standard - no layer of dust or debris. No marks that are removable. Slight evidence of gum

Unacceptable standard - Build-up of fluff, dirt, grit and deposits of other debris within the barrier matting.
Dried spots and stains that are removable and treatable.
Chewing gum not removed

Acceptable standard - no loose debris, dirt or litter

Unacceptable standard - Excessive litter, debris or soiling that has clearly been built up over more time than the recommended frequency of cleaning would allow.

Acceptable standard -

Hard Floor Free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages. Slight build up around edges

Carpets - no layer of dust within pile, build-up of fluff or dirt. Slight evidence of debris and gum


Unacceptable standard -

Hard Floor - Accumulations of dust, fluff, dirt, gum and other debris especially easily accessible areas. Lack of lustre with more scuff and use marks than would be created through the traffic of the day. Surfaces left slippery. Visible mop or machine marks, streaks and removable stains

Carpets - layer of dust within pile. Build- up of fluff and dirt, deposits or other debris. Dried spots and stains that are removable and treatable. Chewing gum not removed

Acceptable Standard -

Mirrors - clean and steak/smear free with no visible dust, finger marks or general soiling

Textile Till Points - all areas to be free of spillages, debris and left smear

Escalators - base plates to be clean with no evidence of gum/debris. Sides and glass of escalators to be clean and smear free

Stairs - to be free from gum, labels, dust, litter, love debris, scuff marks and spillages. Handrails to be smear free

Lifts - lift runners to be free from dirt and debris.
Floor to be free from dirt, loose debris, litter and stains that are removable. Stainless steel and /mirrors glass to be clean and smear free

Unacceptable standard -

Mirrors - removable finger marks and/or smearing on glazed areas.

Textile Till Points - build-up of dirt and debris. Removable marks remaining after cleaning and/or surfaces left smeared

Escalators - edges and corners have a build-up of debris and dirt
Sides and glass dusty and left smeared

Stairs - edges and corners have a build-up of debris and dirt.
Treads or risers are scuff marked, have removable stains or left slippery following the clean

Lifts - lift runners with visible debris, internal fabrics of the left car soiled, marked or smeared

Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and spillages

Unacceptable standard - layer of dust within pile.
Build-up of fluff, dirt, deposits or other debris
Dried spots and stains that are removable and treatable
Chewing gum not removed

Acceptable standard - all surfaces to be free dust, finger marks, general soiling and where applicable, smear free

Unacceptable standard - dust and/or removable marks remaining after cleaning and/or surfaces left smeared

Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
Build-up around edges of floor and behind ceramics

Acceptable standard - doors and associated items are clean, including partitions.
Tiled areas are clean and smear free - no build-up in grout.
Mirrors are streak and smear free
Toilet roll and soap available

Unacceptable standard - visible dust and/or general soiling
Mirrors streaked or smeared
Tiled walls smeared - build-up within grout
In toilet roll or soap

Acceptable standard - all ceramics including pipework is clean
No encrustation on taps or pipework
No visible signs of scaling within toilet/urinal bowl

Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
Build-up on pipes
Build-up of scale on ceramics

Acceptable standard -

Hand driers - condensate tray to be clean, not full and side channel clean where applicable

Air Freshener Dispensers - units operating correctly

Toilet Check Sheets - on show and in use

Unacceptable standard -

Hand driers - condensate tray full and dirty. Build-up in side channel where applicable

Air Freshener Dispensers - not working or requiring refill

Toilet Check Sheet - not available either on show or in use

Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages.
Slight build-up around edges

Unacceptable standard - accumulations of dust, fluff, dirt and other debris especially in easily accessible areas.
Chewing gum not removed
Lack of lustre with more scuff marks than would be created through the traffic of the day
Surfaces left slippery
Visible mop or machine marks, streaks and removable stains

Acceptable standard - under counters to be debris and spillages
Mats to be free of loose debris

Unacceptable standard - evidence e if dust, debris and dry/wet spillages under racking.
Build-up of fluff, deposits and other debris on matting

Acceptable standard - all surfaces to be free of spillages, debris and left smear free

Unacceptable standard - build-up of dirt and debris
Removable marks remaining after cleaning and/or surfaces left smeared

Acceptable standard - under weigh scales to be free of spillages and debris
NOTE : Check most recently cleaned unit

Unacceptable standard - build-up of dust and debris.

NOTE - under NO circumstances should a check be carried out under the base plates unless the unit has been isolated by an M&S member of staff

Acceptable standard - no evidence of of dust/soiling under base shelves (drain channel, evaporator fins, fans and fan guards).
No dust/sticky residues on shelving, base plate and grill, back panel, air flow plate, blind and all other surfaces

Unacceptable standard - heavy dust/soiling/debris on any of the above surfaces

Refer to relevant hospitality specification

Refer to relevant hospitality specification

Refer to relevant hospitality specifications

Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
Build-up around edges of floor and behind ceramics

Acceptable standard - doors and associated items are clean, including partitions.
Tiled areas are clean and smear free - no build-up in grout.
Mirrors are streak and smear free
Toilet roll and soap available

Unacceptable standard - visible dust and/or general soiling
Mirrors streaked or smeared
Tiled walls smeared - build-up within grout
In toilet roll or soap

Acceptable standard - all ceramics including pipework is clean
No encrustation on taps or pipework
No visible signs of scaling within toilet/urinal bowl

Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
Build-up on pipes
Build-up of scale on ceramics

Acceptable standard -

Hand driers - condensate tray to be clean, not full and side channel clean where applicable

Air Freshener Dispensers - units operating correctly

Toilet Check Sheets - on show and in use

Unacceptable standard -

Hand driers - condensate tray full and dirty. Build-up in side channel where applicable

Air Freshener Dispensers - not working or requiring refill

Toilet Check Sheet - not available either on show or in use

Acceptable -

Refrigeration - rota up to date with no missed units - if one has been missed then a rescheduled date must be in place in the relevant column

Till and ambient - rota must be up to date and signed off

Hospitality - all contractor documentation completed where applicable

Unacceptable -

Refrigeration - units have been missed and not rescheduled in

Till and ambient - rota not signed off

Hospitality - missing signatures and/or items signed for but not relevant to the hospitality unit

Management sampling is to be completed and documented daily
Both good and negative feedback must be submitted

Examples of good feedback -

Tuesday 12/3/19 - All relevant hospitality areas sampled. Good cleaning standards observed, no further action required. M.Smith (SM)
Wednesday 13/03/19 - ISB an Cafe sampled checked. Some further detail required on the oven in ISB. Feedback given to the cleaning operative and will continue to monitor with the supervisor. M.Smith (SM)

Examples of poor feedback -

Cleaning sample done (which area was sampled? No date or other details given)
Issue with oven but other areas fine (What area was oven in? No date or other details given)

Good sampling includes -

Any corrective action taken
Areas that have been sampled
Day on which sampling took place
Who completed the sampling

Scrubber driers must be in a good clean condition. Dirty water tank must be empty and clean.
Ice Sweep must be stored in an upright position
All other machinery clean
No damaged cables

Refer to the current APTU list and check for any non-approved chemicals

Refer to colour coding guide to ensure no cross contamination

Acceptable standard - clean with no debris, and/or wet/dry spillages

Unacceptable standard - accumulations of debris.
Evidence of spillages

Ensure notice board documentation is up to date
Spill kit is fully replenished

Acceptable standard - all shelves above base plate free from spillages, sticky residues and labelling

Unacceptable standard - evidence of debris, soiling, staining, labelling and dried residues on shelving

Acceptable Standard -

Floors - no excessive build up, evidence of wet/dry spillages or loose debris

Walls, doors, lighting, fan guards and ceiling - no removable marks on any surfaces. No build up of dust on fan guards

Unacceptable Standard -

Floors - accumulations of dust, fluff and other debris especially in easily accessible areas. Evidence of dried/wet spillages, labels and/or other sticky residues

Walls, doors, lighting, fan guards and ceiling - build up of dust, dirt and general soiling on surfaces

Please refer to relevant specification for further guidance

Areas include -

Offices, locker rooms, corridors, staircases, stock room and goods lift