Cleaning inspection

Window Cleaning

  • Weekly Tasks

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  • High Level above 1.8 metres (including signage & trolley bays)

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Entrances

  • Barrier Matting

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  • External Frontage (within M&S demise)

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Clothing & Home

  • Hard Floors & Carpets

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  • Mirrors, Till Points, Escalators/Stairs/Lifts including Covid-19 touch points

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Fitting Rooms

  • Floors

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  • Mirrors, Partitions, Tops, Walls, Doors, Seating & Lighting

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Customer Toilets

  • Floors

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  • Walls, Mirrors, Doors, Partitions, Fixtures & Fittings, Hand Driers, Vents & Air Freshener Units

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  • All Ceramics

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Food Hall Floor

  • Hard floor

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  • Under Ambient, Between Scott Tills, Trolley Bays & Produce Matting

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Food Hall Tills

  • Tops

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  • Under weigh scales - checked till deep clean within last two weeks

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Refrigeration

  • Check unit cleaned within the last seven days

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Ambient

  • Check unit cleaned within the last two weeks

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Hospitality

  • ISB - (Check colleague and contractor cleaning schedules are displayed)

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  • M&S Cafe / Coffee To Go / Coffee Pod - (Check colleague and contractor cleaning schedules are displayed)

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  • Market Place / Deli - (Check colleague and contractor cleaning schedules are displayed)

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Covid 19 Additional Support

  • ATM Cash Machines

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  • Doors

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  • Telephones

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  • Food Till Screens, Sneeze Guards, Pin Pads etc.

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  • Trolleys & Baskets

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  • Clothing & Home Till Screens, Sneeze Guards, Pin Pads etc.

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  • Customer Seating

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M&S Money

  • Bank

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  • Bureau de Change

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Colleague Toilets

  • Floors

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  • Walls, Mirrors, Doors, Partitions, Fixtures & Fittings, Hand Driers, Vents & Air Freshener Units

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  • All Ceramics

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Due Diligence

  • Refrigeration, Ambient/Till & A3 Routine Hospitality Due Diligence Sheet

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Cleaning Area

  • Cleaning Equipment

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  • Chemicals

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  • Guidance

  • Refer to the current APTU List and Problem Solver lists to check for non-approved chemicals. If any found then the contractor fails this question. Any chemicals with a hazardous pictogram or a combination of hazardous pictograms left unattended and accessible to customers, i.e. on a contractors cleaning trolley will also result in a fail. If the product only displays a pictogram of an exclamation mark then this is not classified as hazardous but a note should be made on the audit. Photographic evidence MUST be added to this question where applicable

    pictogram.png
  • Colour Coding, Floor & Notice Board

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Store Responsibilities

  • Refrigeration CAYG<br>

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  • Cold Room

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  • Your Cafe, Your Lounge & Your Lounge + (Check colleague cleaning schedule is displayed)

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  • Back of House Other - Click Definition For Applicable Areas

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  • Chemicals

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  • Guidance

  • If any hazardous chemicals (see definition under contractor question) are found on CAYG trolleys, back of house, or in colleague areas of fitting rooms which should not be there and are accessible to our customers etc. Photographs to be taken and added to the audit and raised at the close down meeting as an observation

    pictogram.png

Audit Summary

AUDIT REPORT

  • AUDIT REPORT

  • Cleaning Managers Signature

  • Store Signature:

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