M&S Cleaning Inspection V14.5 Checklist

Window Cleaning

Weekly Tasks

High Level above 1.8 metres (including signage & trolley bays)

Entrances

Barrier Matting

External Frontage (within M&S demise)

Clothing & Home

Hard Floors & Carpets

Mirrors, Till Points, Escalators/Stairs/Lifts including Covid-19 touch points

Fitting Rooms

Floors

Mirrors, Partitions, Tops, Walls, Doors, Seating & Lighting

Customer Toilets

Floors

Walls, Mirrors, Doors, Partitions, Fixtures & Fittings, Hand Driers, Vents & Air Freshener Units

All Ceramics

Food Hall Floor

Hard floor

Under Ambient, Between Scot Tills, Trolley Bays & Produce Matting

Food Hall Tills

Tops

Under weigh scales - checked till deep clean within last two weeks

Refrigeration

Check unit cleaned within the last seven days

Ambient

Check unit cleaned within the last two weeks

Hospitality

ISB - (Check colleague and contractor cleaning schedules are displayed)

M&S Cafe / Coffee To Go - (Check colleague and contractor cleaning schedules are displayed)

Market Place / Market Street / Deli Bar / Deli Counter - (Check colleague and contractor cleaning schedules are displayed)

Covid 19 Additional Support

ATM Cash Machines

Hand Sanitiser Stations

Telephones

Food Till Screens, Sneeze Guards, Pin Pads etc.

Clothing & Home Till Screens, Sneeze Guards, Pin Pads etc.

Customer Seating

M&S Money

Bank

Bureau de Change

Colleague Toilets

Floors

Walls, Mirrors, Doors, Partitions, Fixtures & Fittings, Hand Driers, Vents & Air Freshener Units

All Ceramics

Due Diligence

Refrigeration, Ambient/Till & A3 Routine Hospitality Due Diligence Sheet

Cleaning Area

Cleaning Equipment

Chemicals

Guidance

Refer to the current APTU List and Problem Solver lists to check for non-approved chemicals. If any found then the contractor fails this question. Any chemicals with a hazardous pictogram or a combination of hazardous pictograms left unattended and accessible to customers, i.e. on a contractors cleaning trolley will also result in a fail. If the product only displays a pictogram of an exclamation mark then this is not classified as hazardous but a note should be made on the audit. Photographic evidence MUST be added to this question where applicable

Colour Coding, Floor & Notice Board

Store Responsibilities

Clean As You Go

Cold Room

Your Cafe, Your Lounge & Your Lounge + (Check colleague cleaning schedule is displayed)

Back of House Other - Click Definition For Applicable Areas

Chemicals

Guidance

If any hazardous chemicals (see definition under contractor question) are found on CAYG trolleys, back of house, or in colleague areas of fitting rooms which should not be there and are accessible to our customers etc. Photographs to be taken and added to the audit and raised at the close down meeting as an observation