Information
Marks & Spencer - Cleaning Inspection
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Store Name:
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Store No
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Site Contact:
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Conducted by:
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Conducted on
Cleaning inspection
Are the stores Window Cleaning acceptable and cleaned to the current company schedule?
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Weekly Tasks
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Definition<br>
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Acceptable standard - entrance doors, ground floor external and internal glass including framework, escalator panels and customer facing balustrade glass and any internal hospitality glass must be left in a clean and dry condition, smear and run marks free
Unacceptable standard - run marks, streaks, finger marks and/or any other soiling on the glass surface
Frames left wet and have dried with evaporation marks and/or dirt attracted to the moisture. -
High Level
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Definition<br>
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Check all customer facing high level Windows, trolley bays, signage and canopies.
Should there be a requirement for cleaning - advise the store to log it with their incumbent cleaning contractor
Are the stores Entrances acceptable and within the tolerances of 'What Good Looks Like'?
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Barrier Matting
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Definitions
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Acceptable standard - no layer of dust or debris. No marks that are removable. Slight evidence of gum
Unacceptable standard - Build-up of fluff, dirt, grit and deposits of other debris within the barrier matting.
Dried spots and stains that are removable and treatable.
Chewing gum not removed -
External Frontage (within M&S demise)
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Definitions
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Acceptable standard - no loose debris, dirt or litter
Unacceptable standard - Excessive litter, debris or soiling that has clearly been built up over more time than the recommended frequency of cleaning would allow.
Are the stores Clothing & Home standards acceptable and within the tolerances of 'What Good Looks Like'?
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Hard Floors & Carpets
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Definitions
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Acceptable standard -
Hard Floor Free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages. Slight build up around edges
Carpets - no layer of dust within pile, build-up of fluff or dirt. Slight evidence of debris and gum
Unacceptable standard -
Hard Floor - Accumulations of dust, fluff, dirt, gum and other debris especially easily accessible areas. Lack of lustre with more scuff and use marks than would be created through the traffic of the day. Surfaces left slippery. Visible mop or machine marks, streaks and removable stains
Carpets - layer of dust within pile. Build- up of fluff and dirt, deposits or other debris. Dried spots and stains that are removable and treatable. Chewing gum not removed -
Mirrors, Textile Till Points, Escalators/Stairs/Lifts
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Definitions
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Acceptable Standard -
Mirrors - clean and steak/smear free with no visible dust, finger marks or general soiling
Textile Till Points - all areas to be free of spillages, debris and left smear
Escalators - base plates to be clean with no evidence of gum/debris. Sides and glass of escalators to be clean and smear free
Stairs - to be free from gum, labels, dust, litter, love debris, scuff marks and spillages. Handrails to be smear free
Lifts - lift runners to be free from dirt and debris.
Floor to be free from dirt, loose debris, litter and stains that are removable. Stainless steel and /mirrors glass to be clean and smear free
Unacceptable standard -
Mirrors - removable finger marks and/or smearing on glazed areas.
Textile Till Points - build-up of dirt and debris. Removable marks remaining after cleaning and/or surfaces left smeared
Escalators - edges and corners have a build-up of debris and dirt
Sides and glass dusty and left smeared
Stairs - edges and corners have a build-up of debris and dirt.
Treads or risers are scuff marked, have removable stains or left slippery following the clean
Lifts - lift runners with visible debris, internal fabrics of the left car soiled, marked or smeared
Are the stores Fitting Rooms acceptable and within the tolerances of 'What Good Looks Like'?
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Floors
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Definitions
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Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and spillages
Unacceptable standard - layer of dust within pile.
Build-up of fluff, dirt, deposits or other debris
Dried spots and stains that are removable and treatable
Chewing gum not removed -
Mirrors, Partitions, Tops, Walls, Doors, Seating & Lighting
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Definition
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Acceptable standard - all surfaces to be free dust, finger marks, general soiling and where applicable, smear free
Unacceptable standard - dust and/or removable marks remaining after cleaning and/or surfaces left smeared
Are the Customer Toilets acceptable and within the tolerances of 'What Good Looks Like'?
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Floors
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Definition
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Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages
Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
Build-up around edges of floor and behind ceramics -
Walls, Mirrors, Doors, Partitions, Fixtures & Fittings, Vents
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Definition
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Acceptable standard - doors and associated items are clean, including partitions.
Tiled areas are clean and smear free - no build-up in grout.
Mirrors are streak and smear free
Toilet roll and soap available
Unacceptable standard - visible dust and/or general soiling
Mirrors streaked or smeared
Tiled walls smeared - build-up within grout
In toilet roll or soap -
All Ceramics
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Definition
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Acceptable standard - all ceramics including pipework is clean
No encrustation on taps or pipework
No visible signs of scaling within toilet/urinal bowl
Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
Build-up on pipes
Build-up of scale on ceramics -
Hand Driers, Air Fresheners & Sign Off Check Sheets
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Definition
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Acceptable standard -
Hand driers - condensate tray to be clean, not full and side channel clean where applicable
Air Freshener Dispensers - units operating correctly
Toilet Check Sheets - on show and in use
Unacceptable standard -
Hand driers - condensate tray full and dirty. Build-up in side channel where applicable
Air Freshener Dispensers - not working or requiring refill
Toilet Check Sheet - not available either on show or in use
Is the stores Foodhall floor acceptable and within the tolerances of 'What Good Looks Like'?
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Hard floor
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Definition
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Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages.
Slight build-up around edges
Unacceptable standard - accumulations of dust, fluff, dirt and other debris especially in easily accessible areas.
Chewing gum not removed
Lack of lustre with more scuff marks than would be created through the traffic of the day
Surfaces left slippery
Visible mop or machine marks, streaks and removable stains -
Under Ambient & Produce Matting
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Definition
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Acceptable standard - under counters to be debris and spillages
Mats to be free of loose debris
Unacceptable standard - evidence e if dust, debris and dry/wet spillages under racking.
Build-up of fluff, deposits and other debris on matting
Are the stores Food Tills acceptable and within the tolerances of 'What Good Looks Like'?
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Tops
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Definition<br>
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Acceptable standard - all surfaces to be free of spillages, debris and left smear free
Unacceptable standard - build-up of dirt and debris
Removable marks remaining after cleaning and/or surfaces left smeared -
Under weigh scales
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Definition<br>
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Acceptable standard - under weigh scales to be free of spillages and debris
NOTE : Check most recently cleaned unit
Unacceptable standard - build-up of dust and debris.
Are the Fridges cleaned within the specified schedule of 26 weeks and are the standards of cleaning acceptable and within the tolerances of 'What Good Looks Like'?
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Check unit cleaned within the last seven days
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Definition<br>
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NOTE - under NO circumstances should a check be carried out under the base plates unless the unit has been isolated by an M&S member of staff
Acceptable standard - no evidence of of dust/soiling under base shelves (drain channel, evaporator fins, fans and fan guards).
No dust/sticky residues on shelving, base plate and grill, back panel, air flow plate, blind and all other surfaces
Unacceptable standard - heavy dust/soiling/debris on any of the above surfaces
Are the Hospitality areas that the Contractor are responsible for acceptable and within the tolerances of 'What Good Looks Like'?
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ISB - (Check colleague and contractor cleaning schedules are displayed)
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Definition<br>
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Refer to relevant hospitality specification
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M&S Cafe / Coffee To Go / Coffee Pod - (Check colleague and contractor cleaning schedules are displayed)
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Definition<br>
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Refer to relevant hospitality specification
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Market Place / Deli - (Check colleague and contractor cleaning schedules are displayed)
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Definition<br>
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Refer to relevant hospitality specifications
Are Colleague's Toilets acceptable and within the tolerances of 'What Good Looks Like'?
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Floors
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Definition<br>
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Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages
Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
Build-up around edges of floor and behind ceramics -
Walls, Mirrors, Partitions, Fixtures & Fittings, Vents
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Definition<br>
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Acceptable standard - doors and associated items are clean, including partitions.
Tiled areas are clean and smear free - no build-up in grout.
Mirrors are streak and smear free
Toilet roll and soap available
Unacceptable standard - visible dust and/or general soiling
Mirrors streaked or smeared
Tiled walls smeared - build-up within grout
In toilet roll or soap -
All Ceramics
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Definition<br>
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Acceptable standard - all ceramics including pipework is clean
No encrustation on taps or pipework
No visible signs of scaling within toilet/urinal bowl
Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
Build-up on pipes
Build-up of scale on ceramics -
Hand Driers & Air Freshener Dispensers
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Definition<br>
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Acceptable standard -
Hand driers - condensate tray to be clean, not full and side channel clean where applicable
Air Freshener Dispensers - units operating correctly
Toilet Check Sheets - on show and in use
Unacceptable standard -
Hand driers - condensate tray full and dirty. Build-up in side channel where applicable
Air Freshener Dispensers - not working or requiring refill
Toilet Check Sheet - not available either on show or in use
Is the Due Diligence administered by the Contractor complete and up to date?
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Refrigeration, Ambient/Till & A3 Routine Hospitality Due Diligence Sheet
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Definition
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Acceptable -
Refrigeration - rota up to date with no missed units - if one has been missed then a rescheduled date must be in place in the relevant column
Till and ambient - rota must be up to date and signed off
Hospitality - all contractor documentation completed where applicable
Unacceptable -
Refrigeration - units have been missed and not rescheduled in
Till and ambient - rota not signed off
Hospitality - missing signatures and/or tasks missed
Food Management Review Sign Off Sheet
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Check last seven days - Please check all bullet points within definition when completing this question
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Definition
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Management sampling is to be completed and documented daily
Both good and negative feedback must be submitted
Examples of good feedback -
Tuesday 12/3/19 - All relevant hospitality areas sampled. Good cleaning standards observed, no further action required. M.Smith (SM)
Wednesday 13/03/19 - ISB an Cafe sampled checked. Some further detail required on the oven in ISB. Feedback given to the cleaning operative and will continue to monitor with the supervisor. M.Smith (SM)
Examples of poor feedback -
Cleaning sample done (which area was sampled? No date or other details given)
Issue with oven but other areas fine (What area was oven in? No date or other details given)
Good sampling includes -
Any corrective action taken
Areas that have been sampled
Day on which sampling took place
Who completed the sampling
Is the standards of cleanliness within the 'Cleaning 'Compound' maintained?
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Cleaning Equipment
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Definition<br>
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Scrubber driers must be in a good clean condition. Dirty water tank must be empty and clean.
Ice Sweep must be stored in an upright position
All other machinery clean
No damaged cables -
Chemicals
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Definition
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Refer to the current APTU List and Problem Solver lists to check for non-approved chemicals. If any found then the contractor fails this question. Any chemicals with a hazardous pictogram or a combination of hazardous pictograms left unattended and accessible to customers, i.e. on a contractors cleaning trolley will also result in a fail. If the product only displays a pictogram of an exclamation mark then this is not classified as hazardous but a note should be made on the audit. Photographic evidence MUST be added to this question where applicable
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Colour Coding
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Definition
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Refer to colour coding guide to ensure no cross contamination
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Floor
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Definition
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Acceptable standard - clean with no debris, and/or wet/dry spillages
Unacceptable standard - accumulations of debris.
Evidence of spillages -
Notice Board
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Definition
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Ensure notice board documentation is up to date
Spill kit is fully replenished
Store Responsibilities
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Refrigeration CAYG<br>
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Definition<br>
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Acceptable standard - all shelves above base plate free from spillages, sticky residues and labelling
Unacceptable standard - evidence of debris, soiling, staining, labelling and dried residues on shelving -
Cold Room
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Definition<br>
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Acceptable Standard -
Floors - no excessive build up, evidence of wet/dry spillages or loose debris
Walls, doors, lighting, fan guards and ceiling - no removable marks on any surfaces. No build up of dust on fan guards
Unacceptable Standard -
Floors - accumulations of dust, fluff and other debris especially in easily accessible areas. Evidence of dried/wet spillages, labels and/or other sticky residues
Walls, doors, lighting, fan guards and ceiling - build up of dust, dirt and general soiling on surfaces -
Your Cafe, Your Lounge & Your Lounge + (Check colleague cleaning schedule is displayed)
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Definition<br>
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Please refer to relevant specification for further guidance
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Back of House Other - Click Definition For Applicable Areas
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Definition
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Areas include - Offices, locker rooms, corridors, staircases, stock room and goods lift
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Chemicals
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Definition<br>
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If any hazardous chemicals (see definition under contractor question) are found on CAYG trolleys, back of house, or in colleague areas of fitting rooms which should not be there and are accessible to our customers etc. Photographs to be taken and added to the audit and raised at the close down meeting as an observation
Washroom Information
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Number of Customer Cubicles - Female
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Number of Customer Cubicles - Male
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Number of Accessible Cubicles - Customer
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Number of Baby Changing Rooms
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Number of Colleague Cubicles - Female
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Number of Colleague Cubicles - Male
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Number of Accessible Cubicles - Colleagues
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Audit Summary
AUDIT REPORT
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AUDIT REPORT
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Cleaning Managers Signature
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Store Signature:
