Information

Marks & Spencer - Cleaning Inspection

  • Store Name:

  • Store No

  • Site Contact:

  • Conducted by:

  • Conducted on

Cleaning inspection

Are the stores Window Cleaning acceptable and cleaned to the current company schedule?

  • Weekly Tasks

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  • Definition<br>

  • Acceptable standard - entrance doors, ground floor external and internal glass including framework, escalator panels and customer facing balustrade glass and any internal hospitality glass must be left in a clean and dry condition, smear and run marks free

    Unacceptable standard - run marks, streaks, finger marks and/or any other soiling on the glass surface
    Frames left wet and have dried with evaporation marks and/or dirt attracted to the moisture.

  • High Level

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  • Definition<br>

  • Check all customer facing high level Windows, trolley bays, signage and canopies.
    Should there be a requirement for cleaning - advise the store to log it with their incumbent cleaning contractor

Are the stores Entrances acceptable and within the tolerances of 'What Good Looks Like'?

  • Barrier Matting

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  • Definitions

  • Acceptable standard - no layer of dust or debris. No marks that are removable. Slight evidence of gum

    Unacceptable standard - Build-up of fluff, dirt, grit and deposits of other debris within the barrier matting.
    Dried spots and stains that are removable and treatable.
    Chewing gum not removed

    no label
  • External Frontage (within M&S demise)

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  • Definitions

  • Acceptable standard - no loose debris, dirt or litter

    Unacceptable standard - Excessive litter, debris or soiling that has clearly been built up over more time than the recommended frequency of cleaning would allow.

    no label

Are the stores Clothing & Home standards acceptable and within the tolerances of 'What Good Looks Like'?

  • Hard Floors & Carpets

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  • Definitions

  • Acceptable standard -

    Hard Floor Free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages. Slight build up around edges

    Carpets - no layer of dust within pile, build-up of fluff or dirt. Slight evidence of debris and gum


    Unacceptable standard -

    Hard Floor - Accumulations of dust, fluff, dirt, gum and other debris especially easily accessible areas. Lack of lustre with more scuff and use marks than would be created through the traffic of the day. Surfaces left slippery. Visible mop or machine marks, streaks and removable stains

    Carpets - layer of dust within pile. Build- up of fluff and dirt, deposits or other debris. Dried spots and stains that are removable and treatable. Chewing gum not removed

    no label
  • Mirrors, Textile Till Points, Escalators/Stairs/Lifts

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  • Definitions

  • Acceptable Standard -

    Mirrors - clean and steak/smear free with no visible dust, finger marks or general soiling

    Textile Till Points - all areas to be free of spillages, debris and left smear

    Escalators - base plates to be clean with no evidence of gum/debris. Sides and glass of escalators to be clean and smear free

    Stairs - to be free from gum, labels, dust, litter, love debris, scuff marks and spillages. Handrails to be smear free

    Lifts - lift runners to be free from dirt and debris.
    Floor to be free from dirt, loose debris, litter and stains that are removable. Stainless steel and /mirrors glass to be clean and smear free

    Unacceptable standard -

    Mirrors - removable finger marks and/or smearing on glazed areas.

    Textile Till Points - build-up of dirt and debris. Removable marks remaining after cleaning and/or surfaces left smeared

    Escalators - edges and corners have a build-up of debris and dirt
    Sides and glass dusty and left smeared

    Stairs - edges and corners have a build-up of debris and dirt.
    Treads or risers are scuff marked, have removable stains or left slippery following the clean

    Lifts - lift runners with visible debris, internal fabrics of the left car soiled, marked or smeared

Are the stores Fitting Rooms acceptable and within the tolerances of 'What Good Looks Like'?

  • Floors

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  • Definitions

  • Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and spillages

    Unacceptable standard - layer of dust within pile.
    Build-up of fluff, dirt, deposits or other debris
    Dried spots and stains that are removable and treatable
    Chewing gum not removed

    no label
  • Mirrors, Partitions, Tops, Walls, Doors, Seating & Lighting

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  • Definition

  • Acceptable standard - all surfaces to be free dust, finger marks, general soiling and where applicable, smear free

    Unacceptable standard - dust and/or removable marks remaining after cleaning and/or surfaces left smeared

    no label

Are the Customer Toilets acceptable and within the tolerances of 'What Good Looks Like'?

  • Floors

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  • Definition

  • Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

    Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
    Build-up around edges of floor and behind ceramics

    no label
  • Walls, Mirrors, Doors, Partitions, Fixtures & Fittings, Vents

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  • Definition

  • Acceptable standard - doors and associated items are clean, including partitions.
    Tiled areas are clean and smear free - no build-up in grout.
    Mirrors are streak and smear free
    Toilet roll and soap available

    Unacceptable standard - visible dust and/or general soiling
    Mirrors streaked or smeared
    Tiled walls smeared - build-up within grout
    In toilet roll or soap

  • All Ceramics

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  • Definition

  • Acceptable standard - all ceramics including pipework is clean
    No encrustation on taps or pipework
    No visible signs of scaling within toilet/urinal bowl

    Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
    Build-up on pipes
    Build-up of scale on ceramics

    no label
  • Hand Driers, Air Fresheners & Sign Off Check Sheets

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  • Definition

  • Acceptable standard -

    Hand driers - condensate tray to be clean, not full and side channel clean where applicable

    Air Freshener Dispensers - units operating correctly

    Toilet Check Sheets - on show and in use

    Unacceptable standard -

    Hand driers - condensate tray full and dirty. Build-up in side channel where applicable

    Air Freshener Dispensers - not working or requiring refill

    Toilet Check Sheet - not available either on show or in use


    no label

Is the stores Foodhall floor acceptable and within the tolerances of 'What Good Looks Like'?

  • Hard floor

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  • Definition

  • Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages.
    Slight build-up around edges

    Unacceptable standard - accumulations of dust, fluff, dirt and other debris especially in easily accessible areas.
    Chewing gum not removed
    Lack of lustre with more scuff marks than would be created through the traffic of the day
    Surfaces left slippery
    Visible mop or machine marks, streaks and removable stains

    no label
  • Under Ambient & Produce Matting

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  • Definition

  • Acceptable standard - under counters to be debris and spillages
    Mats to be free of loose debris

    Unacceptable standard - evidence e if dust, debris and dry/wet spillages under racking.
    Build-up of fluff, deposits and other debris on matting

Are the stores Food Tills acceptable and within the tolerances of 'What Good Looks Like'?

  • Tops

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  • Definition<br>

  • Acceptable standard - all surfaces to be free of spillages, debris and left smear free

    Unacceptable standard - build-up of dirt and debris
    Removable marks remaining after cleaning and/or surfaces left smeared

  • Under weigh scales

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  • Definition<br>

  • Acceptable standard - under weigh scales to be free of spillages and debris
    NOTE : Check most recently cleaned unit

    Unacceptable standard - build-up of dust and debris.

    no label

Are the Fridges cleaned within the specified schedule of 26 weeks and are the standards of cleaning acceptable and within the tolerances of 'What Good Looks Like'?

  • Check unit cleaned within the last seven days

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  • Definition<br>

  • NOTE - under NO circumstances should a check be carried out under the base plates unless the unit has been isolated by an M&S member of staff

    Acceptable standard - no evidence of of dust/soiling under base shelves (drain channel, evaporator fins, fans and fan guards).
    No dust/sticky residues on shelving, base plate and grill, back panel, air flow plate, blind and all other surfaces

    Unacceptable standard - heavy dust/soiling/debris on any of the above surfaces

    no label

Are the Hospitality areas that the Contractor are responsible for acceptable and within the tolerances of 'What Good Looks Like'?

  • ISB - (Check colleague and contractor cleaning schedules are displayed)

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  • Definition<br>

  • Refer to relevant hospitality specification

  • M&S Cafe / Coffee To Go / Coffee Pod - (Check colleague and contractor cleaning schedules are displayed)

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  • Definition<br>

  • Refer to relevant hospitality specification

  • Market Place / Deli - (Check colleague and contractor cleaning schedules are displayed)

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  • Definition<br>

  • Refer to relevant hospitality specifications

Are Colleague's Toilets acceptable and within the tolerances of 'What Good Looks Like'?

  • Floors

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  • Definition<br>

  • Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

    Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
    Build-up around edges of floor and behind ceramics

  • Walls, Mirrors, Partitions, Fixtures & Fittings, Vents

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  • Definition<br>

  • Acceptable standard - doors and associated items are clean, including partitions.
    Tiled areas are clean and smear free - no build-up in grout.
    Mirrors are streak and smear free
    Toilet roll and soap available

    Unacceptable standard - visible dust and/or general soiling
    Mirrors streaked or smeared
    Tiled walls smeared - build-up within grout
    In toilet roll or soap

    no label
  • All Ceramics

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  • Definition<br>

  • Acceptable standard - all ceramics including pipework is clean
    No encrustation on taps or pipework
    No visible signs of scaling within toilet/urinal bowl

    Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
    Build-up on pipes
    Build-up of scale on ceramics

    no label
  • Hand Driers & Air Freshener Dispensers

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  • Definition<br>

  • Acceptable standard -

    Hand driers - condensate tray to be clean, not full and side channel clean where applicable

    Air Freshener Dispensers - units operating correctly

    Toilet Check Sheets - on show and in use

    Unacceptable standard -

    Hand driers - condensate tray full and dirty. Build-up in side channel where applicable

    Air Freshener Dispensers - not working or requiring refill

    Toilet Check Sheet - not available either on show or in use





    no label

Is the Due Diligence administered by the Contractor complete and up to date?

  • Refrigeration, Ambient/Till & A3 Routine Hospitality Due Diligence Sheet

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  • Definition

  • Acceptable -

    Refrigeration - rota up to date with no missed units - if one has been missed then a rescheduled date must be in place in the relevant column

    Till and ambient - rota must be up to date and signed off

    Hospitality - all contractor documentation completed where applicable

    Unacceptable -

    Refrigeration - units have been missed and not rescheduled in

    Till and ambient - rota not signed off

    Hospitality - missing signatures and/or tasks missed

Food Management Review Sign Off Sheet

  • Check last seven days - Please check all bullet points within definition when completing this question

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  • Definition

  • Management sampling is to be completed and documented daily
    Both good and negative feedback must be submitted

    Examples of good feedback -

    Tuesday 12/3/19 - All relevant hospitality areas sampled. Good cleaning standards observed, no further action required. M.Smith (SM)
    Wednesday 13/03/19 - ISB an Cafe sampled checked. Some further detail required on the oven in ISB. Feedback given to the cleaning operative and will continue to monitor with the supervisor. M.Smith (SM)

    Examples of poor feedback -

    Cleaning sample done (which area was sampled? No date or other details given)
    Issue with oven but other areas fine (What area was oven in? No date or other details given)

    Good sampling includes -

    Any corrective action taken
    Areas that have been sampled
    Day on which sampling took place
    Who completed the sampling

Is the standards of cleanliness within the 'Cleaning 'Compound' maintained?

  • Cleaning Equipment

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  • Definition<br>

  • Scrubber driers must be in a good clean condition. Dirty water tank must be empty and clean.
    Ice Sweep must be stored in an upright position
    All other machinery clean
    No damaged cables

  • Chemicals

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  • Definition

  • Refer to the current APTU List and Problem Solver lists to check for non-approved chemicals. If any found then the contractor fails this question. Any chemicals with a hazardous pictogram or a combination of hazardous pictograms left unattended and accessible to customers, i.e. on a contractors cleaning trolley will also result in a fail. If the product only displays a pictogram of an exclamation mark then this is not classified as hazardous but a note should be made on the audit. Photographic evidence MUST be added to this question where applicable

    pictogram.png
  • Colour Coding

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  • Definition

  • Refer to colour coding guide to ensure no cross contamination

    no label
  • Floor

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  • Definition

  • Acceptable standard - clean with no debris, and/or wet/dry spillages

    Unacceptable standard - accumulations of debris.
    Evidence of spillages

  • Notice Board

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  • Definition

  • Ensure notice board documentation is up to date
    Spill kit is fully replenished

    no label

Store Responsibilities

  • Refrigeration CAYG<br>

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  • Definition<br>

  • Acceptable standard - all shelves above base plate free from spillages, sticky residues and labelling

    Unacceptable standard - evidence of debris, soiling, staining, labelling and dried residues on shelving

    no label
  • Cold Room

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  • Definition<br>

  • Acceptable Standard -

    Floors - no excessive build up, evidence of wet/dry spillages or loose debris

    Walls, doors, lighting, fan guards and ceiling - no removable marks on any surfaces. No build up of dust on fan guards

    Unacceptable Standard -

    Floors - accumulations of dust, fluff and other debris especially in easily accessible areas. Evidence of dried/wet spillages, labels and/or other sticky residues

    Walls, doors, lighting, fan guards and ceiling - build up of dust, dirt and general soiling on surfaces

    no label
  • Your Cafe, Your Lounge & Your Lounge + (Check colleague cleaning schedule is displayed)

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  • Definition<br>

  • Please refer to relevant specification for further guidance

  • Back of House Other - Click Definition For Applicable Areas

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  • Definition

  • Areas include - Offices, locker rooms, corridors, staircases, stock room and goods lift

  • Chemicals

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  • Definition<br>

  • If any hazardous chemicals (see definition under contractor question) are found on CAYG trolleys, back of house, or in colleague areas of fitting rooms which should not be there and are accessible to our customers etc. Photographs to be taken and added to the audit and raised at the close down meeting as an observation

    pictogram.png

Washroom Information

  • Number of Customer Cubicles - Female

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  • Number of Customer Cubicles - Male

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  • Number of Accessible Cubicles - Customer

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  • Number of Baby Changing Rooms

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  • Number of Colleague Cubicles - Female

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  • Number of Colleague Cubicles - Male

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  • Number of Accessible Cubicles - Colleagues

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Audit Summary

AUDIT REPORT

  • AUDIT REPORT

  • Cleaning Managers Signature

  • Store Signature:

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