Master Restaurant Inspection Checklist

• Conducted on

  Date

• Prepared by

• Location
  Address

EXTERIOR 餐馆外观

• Main store signage is in good repair and in working condition. Timers are set for appropriate times. Adjust timers for day light savings. 招牌设计符合标准 灯箱自动调节时间准确 室外灯状况良好干净

  Yes

  No

  N/A

• Exterior building ceiling and walls in good condition. No light bulbs out. Outside lighting and sconce lighting must be in working order. 外部屋顶 墙壁保持清洁 确保所有的外部灯光正常工作

  Yes

  No

  N/A

• Landscaping maintained without weeds. Shrubs trimmed. Walkways free of gravel, mulch, cigarette butts and visible trash. 户外绿化园环境良好，门口走道保持干净，并且，设有烟桶 欢迎光临门垫干净

  Yes

  No

  N/A

• Parking lot in good repair and trash free. Front walk way debris free, clean and shoveled and salt/icemelt if snow. 停车场保持清洁 停车位画线清晰，并备有雪盐

  Yes

  No

  N/A

• All window posters must be in good repair, up to date. Always in color and laminated. 大门上贴有公告，和店内的活动海报实时更新已经整洁

  Yes

  No

  N/A

• Windows and door glass clean and smudge free. Revove any left over tape. Must be clealrly maintained. 保持玻璃和门整洁,进门处保持通畅

  Yes

  No

  N/A

• Hours of Operations Sticker/Signage must be posted and accurate and in good condition. 营业时间指示牌是干净准确

  Yes

  No

  N/A

• Trash drop and common areas are Clean, Grease tank must be clean at all times no oil spills. No unnecessary debris visible. 后门区域保持清洁 无烟头 垃圾桶和废油桶保持清洁

  Yes

  No

  N/A

• Screen door in good repair no tears, Door sweeps in good repair to prevents critters from entering. Door kept closed when not in use. 门扫状况良好防虫防鼠等作用 门把手锁紧，锁实

  Yes

  No

  N/A

• Front and Back Door must be closed at all times. 前后门在不使用时必须始终关闭

  Yes

  No

  N/A

Cashier/Host Area

• Guest is greeted quickly upon arrival. Smiles, looks sharp, friendly, upbeat and positive. Make eye contact. Host present and active and in complete uniform. 迎宾有礼 及时 友善 注意眼神交流

  Yes

  No

  N/A

• Quote proper table wait time. Anticipates Guest's special needs, like high chairs/boosters for small children, accessible tables for the disabled. 提供合适等位时间 询问客人特殊需求 例如小孩椅子 或行动不方便的就近座位

  Yes

  No

  N/A

• Hosts are escorting guests, not walking ahead. Making small talk as they make their way to the table. 带位时注意客人是否跟在身后，避免让客人跟丢。在他们上桌时介绍谁是他们的服务员和菜单/特色菜

  Yes

  No

  N/A

• Host stand neat clean and organized. Keep all menus clean and in good condition. Provide paper menu and crayon to kids. 带位台保持整洁 保持所有菜单清洁干净，有小孩的桌子须提供蜡笔

  Yes

  No

  N/A

• Make sure "Answer Phone Script" is printed, laminated and posted at all phone stations. 须把电话回复须知打印且过胶后黏贴在前台显眼的地方

  Yes

  No

  N/A

• Phone is answered with in 3 rings. 电话必须在3声内接听。确保电话没有放错地方或无人接听

  Yes

  No

  N/A

• No laminated ToGo Menus given to guest for dine in. 检查菜单是否符合标准（无再用私自打印过胶的廉价菜单）

  Yes

  No

  N/A

• Order is checked before delivery to the guest, all orders are accurate on the spot . Call guest when order is ready. correct phone script when team member answers the phone. 上菜之前检查餐是否有出错，外卖餐准备好后，及时练习客户来取餐。

  Yes

  No

  N/A

• Guest thanked and invited to return when walking past Host/Cashier when leaving. 当用餐结束的顾客，经过我们身边时，要感谢顾客再度光顾

  Yes

  No

  N/A

DINING ROOM

• Appropriate temperature. Lighting. Music volume. Variety of sports being shown. Music: Rockbot or Touchtunes only. 保持大厅的温度 灯光 音乐音量到舒适的状态， 电视频道播放多种类型的运动比赛事目 指定音乐: Rockbot

  Yes

  No

  N/A

• All shades in working condition dust free and in good repair. All raised to the same level. 窗帘状况良好干净 尽量保持同一高度

  Yes

  No

  N/A

• No gum visible under the tables.Tables are leveled no shaking, chairs in good repair and not wobbly, booths in good condition no tears. Keep proper space in between. Check highchairs for cleanliness and in good repair no loose screws chair must be firm for child safety. 桌椅 沙发 小孩高椅状况良好干净 不摇晃 摆位保持适当距离空间

  Yes

  No

  N/A

• Proper table set ups. Bib and wet nap only provided for boils or specifically on request. No napkin dispencer on two top tables. Bring small pale with napkins when guest sits. Large bucket for disposed shells. Paper for tables must be formal and only hanging off 2 inches for all tables. 摆好桌面纸 提供餐具 一次性围裙 盘子、餐巾、筷子、碗、勺子、钳子和桌面纸不能超过2寸长，等等

  Yes

  No

  N/A

• Floor Baseboards and corners must be clean. Dust, crumbs and debris free from underneath the booths. 客人离开后要第一时间保持地板，墙壁和角落清洁，桌椅 沙发 状况良好干净

  Yes

  No

  N/A

• Flooring, tiles and wall display no damage. 地板墙壁无损坏 无油渍

  Yes

  No

  N/A

• Walls clean from spills/splashes, and floors should not be sticky. 保持墙壁干净 没有脚印 油渍

  Yes

  No

  N/A

• Interior decors and signage in good condition and dust free. With proper Brandage. 室内装饰品 标示牌是公司标志，且保持干净

  Yes

  No

  N/A

• Ceiling, air vents and lighting must be clean and free of dust and cobwebs. 天花板，通风口和空调口保持干净 没有蜘蛛网

  Yes

  No

  N/A

• Emergency light in working order push test button to make sure battery pack is working if not need to replace. All Exit sign visible and in working order bathroom sign and directional signs posted. 紧急灯状况良好 粘贴好出口 洗手间等指引性标示

  Yes

  No

  N/A

SERVER 企台

• Server asks if "Is this your first time at Hook and Reel?". 向客人询问是否是第一次光临我们的门店

  Yes

  No

  N/A

• Enthusiastically describes food and beverage items, without hesitation. Servers recomend one specific cocktail and one specific appetizer by their name and suggestively upsell. Server has excellent recipe knowledge of the Food and Drinks. 确保服务员可以很流利的介绍和给客人推荐我们的热销餐品，并对我们的食物和酒水饮料够了解

  Yes

  No

  N/A

• Server is timing food properly, allowing appropriate time for guest to finish each course, prebuss table, and then deliver next Course. At the end of the course offers dessert to guest. 服务员合理的安排食物和饮品的出餐顺序，上正餐之前须清理头台残留的空盘和垃圾.最后，向客人介绍我们的甜品。

  Yes

  No

  N/A

• When delivering food, servers shake all boil bags to evenly mix seafood and sauce, Ensure guests have everything they need before departing from the table. 当服务员上海鲜餐的时候，需要正确的摇晃海鲜袋里的海鲜，让汁水充分与海鲜融合，服务员离开座位时，须确保客人无其他需求

  Yes

  No

  N/A

• Performing 2 minute check back and asking if they need anything else, are they satisfyed with their meal. 服务员须遵守两分钟回到桌子上，询问客人有没有任何需要和有无任何的餐品质量问题

  Yes

  No

  N/A

• Check is personalized with server name and check total written on check. Present Guest with Google/Yelp Review barcode. 检查服务员是否和客人介绍自己，并在上单的时候，询问客人可否在网络上给我们留下好的评价

  Yes

  No

  N/A

• Is uniform standard being adheard? NameTags, Black Belts, Dark Blue denim or Black Jeans no tears and frays, Well groomed, Aprons for servers, NonSlip Shoes, Black Socks, Nails half inch long, Earrings quarter size no large loops. All hair tied back, Branded Hook and Reel Uniform Shirt. 企台是否遵守统一标准？名字牌、黑色裤子没有撕裂和磨损、围裙、防滑鞋、黑色袜子、半英寸长的指甲、四分之一尺寸没有大环的耳环。所有头发都系在脑后，穿hook and reel品牌 的上衣。

  Yes

  No

  N/A

• Is the no cell phone policy being enforced and followed by staff? Also staff is in designated section and not cogregating in back. 确保员工上班时没有用手机,员工留在指定的地点观察客人用餐的情况，并且没有堆积在一起聊天。

  Yes

  No

  N/A

• Employee drinks should be in personal cups with lids, no togo cups to prevent waist in paper goods. In designated shelf/area. 员工饮料带盖子和吸管 放在指点区域和架子

  Yes

  No

  N/A

• Service team is consistantly removing items not in use. Pre bussing in place and followed remove items not being used at all times. Shell buckets are to be replaced before becoming over filled. 经常整理和清理桌上已使用完的餐具和垃圾

  Yes

  No

  N/A

• Sidework structure is updated and posted. Store specific customization is necesary. Laminated in color for Bar, Server, Busser, Expo, Host/Cashier. 是否有在指定区域，贴有所有的岗位工作内容，在空闲间隙的时候补齐所有服务所需物品,

  Yes

  No

  N/A

BAR 酒吧

• Area is organized and clean floors, maintained throughout shift. 地面保持清洁

  Yes

  No

  N/A

• Jiggers and por spot being used at all times to make drinks. 调酒使用量杯

  Yes

  No

  N/A

• Coolers and Refrigerators are neat, clean and organized. Containing a secondary Dial Thermometer, at proper temperature, under 40F degrees and well stocked. FIFO being followed with open and receive dates visible. 冰箱保持清洁 附有温度计 保持适当温度 存货齐全

  Yes

  No

  N/A

• Soda guns in working order, no syrup build up visible. Island Oasis machine or Blender in working condition. Clean free from black or pink mold build up check the ice shoot and blade shaver. 汽水枪状况良好 Island Oasis或搅拌机机器状况良好 干净

  Yes

  No

  N/A

• Glassware washing machine working and at Temp 125F145F and stocked with proper detergent and santizer solution. All filters removed and cleaned from any debris. Correct chemical test strips avalable for Sanitizer. 洗杯机状况良好

  Yes

  No

  N/A

• Beverage Master Recipe Guide is printed in color, lamiated and available in a Bar Binder. Bartenders are making drinks to recipe specifications. Menu liquor Call Outs Brands are availble and being used when drinks being made. 按照调酒食谱调酒 按照公司规定品类和酒水品牌预订酒水

  Yes

  No

  N/A

• Approved glassware as noted in beverage guide must be used for designated Cocktails. Glassware must be clean and spot free. 按照指引使用酒杯 保持干净

  Yes

  No

  N/A

• Three bay sinks MUST be set up properly. Wash, Rinse and Sanitze. 洗碗池设置齐全，三眼水池必须贴有用途标识

  Yes

  No

  N/A

• Tongs available and used for cut fruit only. Fruit caddy clean and not over stocked. 使用小夹子夹水果和柠檬

  Yes

  No

  N/A

• Bartender is able to describes all Food & Beverage items, without hesitation. 酒保热情推销食物和酒类饮品给客人

  Yes

  No

  N/A

• Performs proper bar top and back bar maintenance, (prebussing) leaving no unnecessary items. Making sure bar top is wiped cleaned and sanitized for the next guest. Drink menus are clean and not sticky. Bar caddy clean and setup properly with straws and napkins. 酒吧区东西摆放整齐 干净 无私人物品

  Yes

  No

  N/A

BATHROOM 洗手间

• Floors are clean and dry . Trash can and receptical are clean with plastic bag. Wet floor sign available. 地面干净不湿滑 垃圾桶保持清洁，并套有塑料袋

  Yes

  No

  N/A

• Water at proper temperature 110F check temp. Soap and paper supplies stocked. 洗水池的水温保持(110度以上) 洗手液 干手设备齐全

  Yes

  No

  N/A

• Mirrors immaculate. Hand sink, air dry machine, paper towel dispenser stocked. No light bulbs out. 镜子保持干净 洗手池 干手机 干手纸盒机 墙壁保持干净 灯光充足

  Yes

  No

  N/A

• Toilet seat hinges tight to keep seat from moving. Toilet seat clean, base and tank in good condition. Baby changing table clean. No graffiti visible. 马桶座螺丝不脱松 马桶盖 底座 水箱状况良好 小孩换尿片台保持干净

  Yes

  No

  N/A

• Air freshener in place and in working order. 定期更换空气清洗剂

  Yes

  No

  N/A

• Proper rotation and accountability of the bathroom signoff sheet. It is acceptable if hosts are managing this and sheet. 定时检查清洁洗手间 负责人清洁后签名

  Yes

  No

  N/A

MANAGER AND MANAGEMENT 经理和管理

• Management team and Managing Partners are ServSafe certified or similar Local Mandetory standard. Check valid alcohol license, sales tax certification and business licenses expirations dates. Review previous health inspection as well. 管理人需持有卫生牌 执行食物安全卫生达到卫生局要求 按照卫生部门 劳工局要求张贴公告和海报 急救箱准备好 新冠肺炎指引

  Yes

  No

  N/A

• Manager and staff are wellgroomed. Clean and neat in appearance. Business casual. 经理的衣着要端庄整洁

  Yes

  No

  N/A

• Opening and closing checklist are up to date and being used daily. Pre shift meeting notes are availabel, and communication board up to date and current. 执行开业前和关门前检查事项 召开轮班会议和全体员工会议 确保每个位置完成布置的工作和任务 7shifts 上的消息经常被审查。库存和酒吧库存表定期更新和完成，手头有适当数量的库存。与 OM 和 FP 交谈

  Yes

  No

  N/A

• Interacting with Guest in a comfortable and natural manner. Visible Table touching is witnessed. Reinforces great food and beverage knowledge with the Guest. Effectively handles guest issues when they arise. 提供优质服务 和客人多交谈 有效处理客人投诉

  Yes

  No

  N/A

• Manager witnessed on the floor and manages team. NOT in the office from Noon1:30pm and 5:30pm8:00pm. No mini office station set up in the dining room. 经理在现场见证并管理团队。中午12:00至 1:30 和下午 5:30 至晚上 8:00 不在办公室里。前厅不设迷你办公台（需要保持前台的整洁，办公后桌子需要清理）

  Yes

  No

  N/A

• Ensure staff schedule is posted 2 weeks out by EOD Wednesdays. The schedule is written at/under specified Front of House % of sales target: WRITE TARGET HERE 确保每周三之前在7shifts填写完班表。确认所有同一天上两班的工人都有安排政府规定的休息时间。

  Yes

  No

  N/A

• All employees person files are complete and up to date. Employee files are located in a secure and locked cabinate or drawer. Separate I9 Binder with current employee is up to date: Audit 2 Random Employees. Past employee I9 data is files and secured. 所有员工的人事档案都是完整和最新的。员工文件存储在安全的地方。检查7shifts onboarding文件全部齐全（仔详细检查I9是否都已填写）

  Yes

  No

  N/A

• Comp and Void must be under 2% of sales. Audit Previous Week 控制折扣 取消单 百分比控制在销售额的百分之二以下 查阅员工小费情况

  Yes

  No

  N/A

• Use brand approved & logoed products, marketing and approved documents. No thank you bags, smile face bags or white cups. (Note if there are distribution issues where these are unavailable.) 使用Hook and reel批准的廣告,海報,产品（如果配送部有庫存或配送問題,請表示）。

  Yes

  No

  N/A

• Review and report online platform reviews. BOTH Google and Yelp reviews at 4.3 or higher. 查看和汇报网上客人留言评分是4.3以上

  Yes

  No

  N/A

• Review menu pricing and compare to POS and 3rd party Platforms. No discrepencies permitted. App, Entrees, All Drinks, Desserts must be accurate. EMAIL possupport@vertexhg.com for support. 查阅食物和酒的价钱 和销售报告

  Yes

  No

  N/A

• 7Shifts and/or Sales projections are up to date and make sense. Team member assigned to the correct job and location and all pay rates are entered and accurate to date. Both in Scheduling Applications and POS Systems 管理层一起审查7Shifts、Toast、Menusifu 销售数据是最新的。检查以确保员工的工作时间和工资率准确

  Yes

  No

  N/A

• Is employee recognition program posted? Does staff know? Are awards being issued? 是否有员工推荐计划的板报挂在墙上，员工是否知道我们有好员工奖励和好员工制度。

  Yes

  No

  N/A

• Discuss staffing par and confirm indeed account active. Confirm management can access indeed and aware of the protocol to reach out to human resources for hiring support. 讨论員工配置，确认管理层可以登录 Indeed 账号并了解人事部联系方式及了解基本人事相關的工作。

  Yes

  No

  N/A

• Post Health department and Labor department required documents. Ensure labor posters are posted for current year. (Dowload State/Local Checklist from Departmen of Labor) 检查卫生部和劳工部门需要的文件。确保当地现年劳工部的海报贴在墙上（从劳工部网站下载州/地方清单）。

  Yes

  No

  N/A

• Security system is working. All Cameras, are working and Back up is at least 90 Days, 24 TB of Storage 确保摄像头 报警系统 防盗系统正常运作。摄像头系统内存是否有24TB

  Yes

  No

  N/A

KITCHEN 厨房

• All hand washing stations have hot and cold running water, stocked with soap and singleuse towels and are easily accessible (not blocked); team members demonstrate proper hand washing technique. Team members wash hands at appropriate times as required. Hand washing sign posted. 洗手池提供冷热水，池内垃圾需要定时清理， 员工勤洗手保持卫生

  Yes

  No

  N/A

• 3compartment sinks with signs indicating Wash, Rinse, Sanitize. Any 2 or 3 bay sinks used for Food prep must be clearly marked. "FOR PREP ONLY" Must be clean after use no left over particles in the sink. Floor Drains well maintained and clean. 3格水槽有指示清洗、漂洗、消毒的标志。任何2/3水槽用于准备食物的，都必须标有只能放食物。使用后必须清洁，水槽中没有残留颗粒。地漏维护良好及干净。

  Yes

  No

  N/A

• Bare hand contact with ready to eat food (RTE) not observed. Food handler gloves are available and accessible. Gloves used on BOTH HANDS at all times in kitchen. 厨房员工戴手套 不能徒手接触食物

  Yes

  No

  N/A

• Proper uniform with hat, hair net, beard net, nonslip shoes. No headphone. No cellphone. No ear buds. 整齐服装 戴帽子 发网 胡子网 和防滑鞋 不戴私人耳机 工作时间不玩手机

  Yes

  No

  N/A

• Working and calibrated digital foodservice thermometer. All cold holding units including the Walk in Refridgerator and Freezer have an independent working secondary dial thermometer. 配有温度计查看冷热食物温度

  Yes

  No

  N/A

• Proper hot food cooling procedures are followed. Proper frozen food thawing procedures are followed. Seafood must only be thawed in colandar with running water or thawed in walkin on trays. Food cooked should be held 135F or higher. Cold food should be 41F or below. 所有的冷冻食品需保温在41F以下，热食品须保温在135F以上，并严格遵守食物解冻守则 使用流动的冷水解冻

  Yes

  No

  N/A

• Food Contact surfaces are clean, in good condition, and stored properly (cutting boards, slicers, dicers, table tops, etc.) 所有摆放食物的桌面以及储存架必须保持干净

  Yes

  No

  N/A

• Completed SDS Binder is avalable. Chemicals and cleaning supplies are properly stored away from food. All chemical Spray Bottles are labeled. A chemical training conducted by the vendor should be done every 6 months and list of atendees are kept on file in the SDS Binder. (Vendor Support) 化学清洁用品齐全

  Yes

  No

  N/A

• When in use, the 3compartment sink is properly set up; and/or dish machine sanitizing rinse is at proper temperature at plate level or sanitizer solution is at proper concentration. Quat Sanitizer and/or Dish Sanitizer Test Strips are available. 在使用时，三格水槽必須正确设置；和/或洗碗机消毒漂洗在盘子水平和正確的温度或消毒剂溶液处于适当的浓度。能提供多季铵盐消毒剂和/或餐具消毒检试纸。

  Yes

  No

  N/A

• Proper dish washing procedures are being followed. All containers in drying rack should be flipped upsidedown and no standing water in containers. All utensils hanging in there designated areas. 正确使用洗碗程序 温度和洗碗机。是有的东西摆放在应在的地方

  Yes

  No

  N/A

• Wiping cloths are stored properly, submerged in sanitizer solution. A sanitizer bucket with submerged cloth must be in each station. (ex. Host, Bar, Busser, Expo, fry, boil, prep) 门店内必须配有指定的消毒用品（如，抹布，消毒剂等）

  Yes

  No

  N/A

• All line/walkin coolers are clean and at proper temperature. 41F and below. Coils are inspected and clean. 所有冷冻设备保持合适温度，并在冷冻设备内配有温度计，冷冻温度须保持在41F以下

  Yes

  No

  N/A

• All items in kitchen, walkins, freezers organized. Store all items 6 inches above floor on shelves. No product stored directly on floor. FIFO being followed. All items should be labeled/dated when received. Including Dry Goods. 所有存货摆放整齐 物品放在架子上 距离地板6寸

  Yes

  No

  N/A

• Prevent cross contamination. Raw food cannot be above cooked ready to eat food. Top to Bottom: Fish/Seafood, Beef, Pork, Poultry/Eggs 防止食物交叉感染 ，按照卫生局摆放食物标准，生和熟食分开摆放 ，熟食不可放在生食下面

  Yes

  No

  N/A

• Check fryer bank Temperatures are set properly, oil is clean and not smoking. (325F 350F) 设置油锅温度在325华氏度 每天清洗油锅，保持食用油新鲜

  Yes

  No

  N/A

• Keep all kitchen cooking equipmnt clean and well mantained. Woks: Blue flame, burner tip and under stoves drawer in good condition. 保持炉头区域清洁 保持蓝色火焰 火嘴无堵塞 底盘干净

  Yes

  No

  N/A

• Profesional Hood Cleaning at leasted 1 time every 3 month. State/Local Certified. Keep hood, lights and vents clean. Wash Hood Filters/baffles deep clean weekly. No light bulbs out. 保持抽风机 过滤网 照明灯 通风口清洁 每三個月做深度清洁

  Yes

  No

  N/A

• Check that the heat lamps in expo keep the food hot. 保持保温灯的状态良好，确保食物不会放凉

  Yes

  No

  N/A

• Label all prep and cooked foods in walkin in and thaw areas. Label must be legible, include date and contents. 标签所有食物备货 写上食物名称 日期 和时间

  Yes

  No

  N/A

• Soda Fountain Machine and BIB Bank must be spotless. Free of syrup drips. Nozzels are clean and NOT SOAKED IN SANITIZER, only Seltzer water 汽水枪状况良好，并确保定期清理内部污垢

  Yes

  No

  N/A

• Keep Ice machine clean. In and out. Check inside for beige, pink, or black mold. Have professionaly serviced and cleaned every year. 保持制冰机内外干净 保持备货工作台干净

  Yes

  No

  N/A

• Proper food inventory on hand and prep food is not over. First in first out. ARE ORDER GUIDES USED? 根据生意额保持适当交货周期 货存 备货 货物先进先出原则

  Yes

  No

  N/A

• All floors are clean and grease free. 保持地面清洁，且无油垢

  Yes

  No

  N/A

• CONFIRM: Kitchen manager saves raw Oyster shellfish Tag. (unless using frozen product) 检查厨房经理是否有保存生蚝的生产日期纸条

  Yes

  No

  N/A

• Master Recipie Binder available and up to date 严格按照食谱做餐

  Yes

  No

  N/A

• Ticket times appropriate and BOH operations flow smoothly. 8 min for appetizers, 15 minutes for Wings, and 15 Minutes for Entrees. Food quality is up to standard. 保持畅顺做餐流程 控制合适出餐时间

  Yes

  No

  N/A

• Employee Locker Area availble. Clean and organized. 所有员工都按规定的休假时间;所有员工上班，午休及下班必须按公司规定打。

  Yes

  No

  N/A